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Customer Service Technical Support

Location:
San Antonio, TX
Salary:
$13 per hour
Posted:
February 21, 2014

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Resume:

Travis Stout

**** ****** ****** *** *******, TX 78233

210-***-****

accrz4@r.postjobfree.com

Objectives

PART TIME OR FULL TIME HELP DESK OR TECHNICAL SUPPORT

POSITION AND CUSTOMER SERVICE

Education:

Northeast Lakeview College (San Antonio College)

Classification : Freshman

Roosevelt High School- Data Program

June 2008

High School Diploma

Developed technical knowledge of PC's, operating systems and

hardware along with office applications and Adobe software.

Course taken at Data:

Survey of Design Technology

Portfolio Construction

Advanced Multimedia Production

Marketing & Internship

Guided Research

Electronic Media II

Survey of Fields of Design

Object-Oriented Programming

Graphic Object-Oriented Programming

Creative Writing for Multimedia and Video Game Design

Familiarity of Home PC/Networking Fundamentals - /Vista/Win7,

DOS Commands, LAN/WAN, TCP/IP, HDTV cabling

Troubleshooting hardware/software issues

experience

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE

AEROTEK/PACE/ATT U-VERSE

July 2013 - September 2013

Operated computerized systems to record data, make

corrections or complete required follow up.

Activates for account upgrades, downgrades, transfer and

reconnects service. Answers basic questions.

Responded to customer inquiries of a technical or complex

nature which are predominantly routine.

Responsible for providing quality technical support.

Technical knowledge of the company's products and services.

Applied company technical support policies and procedures to

resolve routine issues.

Perform other duties as requested.

Knowledgeable of all functions and related tasks in the area

of customer service.

Network experience in a centralized

repair/troubleshooting/testing environment, or in a dispatch

environment that included answering telephones, logging

events, providing technical support and repair coordination.

Worked independently to resolve customer inquiries, problems,

or complaints.

Experience working with multiple software applications.

Computer networking knowledge and terminology including

knowledge of Microsoft and MAC Operating Systems at the end

user level.

Inbound calls from current consumers and troubleshoot issues

pertaining to their account which could include digital home

phone, internet, and/or cable

Second point of contact for consumers as part of the

escalation process.

Provided technical support for current consumer accounts and

retain unsatisfied consumers by seeking a solution.

Able to meet and exceed daily/weekly quotas on a consistent

basis and maintain the highest level of customer care

service.

Proficient in multi-tasking and navigating within multiple PC

screen/applications.

Cast Member Live Oak Regal Cinema

June 2007 - July 2008

Responsibilities:

Customer service

Concession cashier

Serve and direct customer

Cash handling

Security

skills

CASH HANDLING

Security surveillance

Customer Service

Computer operation

Data entry

Hardware troubleshooting

Ability to learn new systems through on-the-job training



Contact this candidate