Travis Stout
**** ****** ****** *** *******, TX 78233
accrz4@r.postjobfree.com
Objectives
PART TIME OR FULL TIME HELP DESK OR TECHNICAL SUPPORT
POSITION AND CUSTOMER SERVICE
Education:
Northeast Lakeview College (San Antonio College)
Classification : Freshman
Roosevelt High School- Data Program
June 2008
High School Diploma
Developed technical knowledge of PC's, operating systems and
hardware along with office applications and Adobe software.
Course taken at Data:
Survey of Design Technology
Portfolio Construction
Advanced Multimedia Production
Marketing & Internship
Guided Research
Electronic Media II
Survey of Fields of Design
Object-Oriented Programming
Graphic Object-Oriented Programming
Creative Writing for Multimedia and Video Game Design
Familiarity of Home PC/Networking Fundamentals - /Vista/Win7,
DOS Commands, LAN/WAN, TCP/IP, HDTV cabling
Troubleshooting hardware/software issues
experience
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
AEROTEK/PACE/ATT U-VERSE
July 2013 - September 2013
Operated computerized systems to record data, make
corrections or complete required follow up.
Activates for account upgrades, downgrades, transfer and
reconnects service. Answers basic questions.
Responded to customer inquiries of a technical or complex
nature which are predominantly routine.
Responsible for providing quality technical support.
Technical knowledge of the company's products and services.
Applied company technical support policies and procedures to
resolve routine issues.
Perform other duties as requested.
Knowledgeable of all functions and related tasks in the area
of customer service.
Network experience in a centralized
repair/troubleshooting/testing environment, or in a dispatch
environment that included answering telephones, logging
events, providing technical support and repair coordination.
Worked independently to resolve customer inquiries, problems,
or complaints.
Experience working with multiple software applications.
Computer networking knowledge and terminology including
knowledge of Microsoft and MAC Operating Systems at the end
user level.
Inbound calls from current consumers and troubleshoot issues
pertaining to their account which could include digital home
phone, internet, and/or cable
Second point of contact for consumers as part of the
escalation process.
Provided technical support for current consumer accounts and
retain unsatisfied consumers by seeking a solution.
Able to meet and exceed daily/weekly quotas on a consistent
basis and maintain the highest level of customer care
service.
Proficient in multi-tasking and navigating within multiple PC
screen/applications.
Cast Member Live Oak Regal Cinema
June 2007 - July 2008
Responsibilities:
Customer service
Concession cashier
Serve and direct customer
Cash handling
Security
skills
CASH HANDLING
Security surveillance
Customer Service
Computer operation
Data entry
Hardware troubleshooting
Ability to learn new systems through on-the-job training