Customer Service Manager
Resume:
ULANDA S. MCRAE
SKILLS
. Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
. Microsoft Windows XP
. Microsoft Office XP Professional
. Microsoft Window 7
. Working Knowledge of word processing, spreadsheet and database
software.
. Good judgment.
. Effective customer service and organizational skills.
. Demonstrate verbal and written communication skills
. Basic business math proficiency.
. Analytical or critical thinking skills.
. Ability to handle confidential or sensitive information with
discretion.
. Ability to use standard office equipment.
. Demonstrate proficiency in spelling, punctuation and grammar.
EXPERIENCE
Kelly Service, BlueCross BlueShield, Columbia, SC 09/2007 - Present
Provider Enrollment Analyst (04/2013-Present)
. Reviews, researches, analyze and process provider enrollment
applications for Medicare.
. Ensures providers file integrity and that suppliers are in
compliance with established standards and guidelines.
. Make sure providers meet all deadlines in filing their
enrollment applications.
Document Control Specialist (03/2011 - 03/2013)
. Duties include receiving and reviewing purchase requisitions to ensure
accuracy.
. Enter purchase requisitions into IAMS.
. Pull software reports from Microsoft System Center Configuration
Manager 2007 to be included in Pre- deployment packets.
. Make sure buyers receive purchase requisitions once entered.
. Scan all documents that come with a purchase requisitions into an
Interim folder before issuing.
. Make sure all purchase requisitions are done in a timely manner;
expedite and rush orders.
. Send out a daily report of all purchase requisitions received and
entered into IAMS.
. Assist other BCBS employees with their orders, giving them PO numbers
and Order Dates.
. Scan and index (EDA) documents once completed by the buyer.
. Issue and monitor work tickets to buyers using INFORM system.
. Keep records of all purchase requisitions that need to go to Contract
Management for review.
. Create spreadsheet using Microsoft Excel to create reports (daily
Purchase Requisitions)
. Coding procurement documents.
. Keep up with policy and procedure updates.
. Act as a receptionist for the Procurement Department in assisting co-
workers, other BCBS employees and vendors as needed.
. Utilized MS Word and MS Excel.
Customer Service Representative - Claims Clerk (09/2007 - 03/2011)
. Took inbound calls from members and providers.
. Responsible for quoting Medical, Dental, and Vision benefits to
doctors and hospitals staff.
. Key, Process and Pay Medical Claims.
. Data Entry.
. Utilized MS Word.
Colonial Family Practice, Sumter, SC 04/2010 - 07/2010
Scanning Manager
. Scanning patient medical charts into computer.
. Responsible for keeping an accurate count on all patient records that
was in the system and in storage.
. Responsible for training new employees.
. Responsible for scanning invoices and super bills as well as progress
notes.
. Responsible for matching different labs and test results with
physician's orders.
. Responsible for breaking down charts getting them prepared for
scanning.
. Utilized MS Word.
NU-2- U Thrift Store Sumter, SC 10/2006 - 07/2009
Owner/ Manager
. Responsible for the supervision for staff of four people.
. Responsible for the recruitment and training of customer service
representatives.
. Responsible for scheduling and payroll.
. Successful account retention record of 98%.
. Performed market research surveys amongst client base to seek feedback
on sales techniques, follow-up methods and quality of after sales
service.
. Kept a database of all clients and employees and their contact
information and inventory.
. Improving customer service based on client feedback through the
development of new policies and procedures. Successfully handled all
public relations issues.
. Utilized MS Word, MS Access, MS Quickbooks by Intuit and MS Excel.
West Business and Computers Solutions, Shaw AFB, SC 10/2005 - 10/2006
Discovery Resource Manager/ Computer Operator
. Provided technical support for the staff at the Family Support Office.
. Responsible for customer service in the computer lab; duties included
answering customer queries, problem solving, and providing detailed
information on relocation and resume writing.
. Worked with new customers in the development of new programs and the
implementation of new systems and program setup.
. Assisted in the development of new policies and procedures.
. Assisted in the training of new customer service representatives and
associates.
. Performed market research surveys on customer needs and requirements.
. Created spreadsheets using Microsoft Excel and MS Access to keep
budget and inventory of the computer center.
. Maintain and kept up with system updates and expiration on software on
several computers in the Family Support Office.
. Created slide show of resume writing, relocation, and duties of the
Family Support Center- Shaw AFB.
. Knowledge of various software.
. Built CAT 5 cables.
. Utilized MS Word, MS PowerPoint, MS Access and MS Excel.
Young's Food Store, Sumter SC 01/2004 - 05/2006
Assistant Manager
. Responsible for training new sale associates.
. Responsible for operation of the store duties included: operating cash
register, lottery machine and credit card machines.
. Prepared bank deposits, grocery orders, and daily paperwork.
. Use MS Access to keep up with inventory and vendor's contact
information.
. Made sure all cash reports and inventory list was sent on a daily
bases to our Corporate Office.
. Utilized MS Word and MS Access
Express Money Service, Manning, SC 02/2002 - 03/2004
Office Manager
. Responsible for the daily operation of the business.
. Prepared and made daily bank deposits, daily and weekly sales reports.
. Responsible for making small check cashing loans, sending money grams,
taking payments and collection on delinquent accounts.
. Marketing and PowerPoint presentations.
. Utilized MS Word, MS Excel, MS Access and MS PowerPoint.
EDUCATION
Saint Leo University, Shaw AFB, SC, Business Management Major (2005 - 2006)
Midlands Technical College, Columbia SC, Business Management Major (1998 -
1999)
Central Carolina Technical College, Sumter, SC, Medical Assistant Major
(1994 - 1996)
Manning High School, Manning, SC, High School Graduate (1991)
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