Customer Service Manager
Resume:
*** *** ****** ******, **. *****
Ricardo Mendez
****.********@*****.***
Objective: Looking for a company that I can grow and expand in, and where I can utilize my skills
and experience. I am hopeful that a review of my resume will generate a sufficient
interest in my qualifications to permit a personal interview.
Experience:
La Hacienda Mexican Grill May 2012 to March
2013
Assistant Manager Colona,
IL.
Honeywell May 1991 to October 2011
Department Supervisor Rock Island, IL.
Black Hawk Foundry August 1989 to May 1991
Metal Technician Davenport, IA.
Employment Skills:
• Knowledge of raw materials, production processes, quality control, costs, and other techniques
for maximizing the effective manufacture and distribution of goods.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Understanding of business and management principles involved in strategic planning, resource
allocation, human resources modeling, leadership technique, production methods, and
coordination of people and resources.
• Knowledge of principles and procedures for personnel recruitment, selection, training,
compensation and benefits, labor relations and negotiation, and personnel information systems.
• Understanding the practical side of engineering science and technology. This includes applying
principles, techniques, procedures, and equipment to the design and production of various goods
and services.
• Ability to provide information on principles and methods for curriculum and training design,
teaching and instruction for individuals and groups, and the measurement of training effects.
• Train workers in food preparation, in service, sanitation and safety procedures. Establish and
evaluate personnel performance and customer service. Schedule staff hours and assign duties.
• Control inventories of food, equipment etc. and report it to designated personnel. Monitor the
food preparation, portions and presentation of food to ensure it is acceptable.
• Perform various financial activities such as cash handling, payroll and deposit preparation.
Compile and balance cash receipts at the end of the day or shift.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify quality
and quantity.
• Supervise and participate in kitchen and dining area cleaning activities.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
References:
Available Upon Request
416 1st Street Moline, IL. 61265
Ricardo Mendez
****.********@*****.***
References
Berta Scritchfield
Interim Regional Manager
Illinois Migrant Council
604 19th Street
Moline, IL. 61265
Laurie DeDonker
Supervisor
VFW
Moline, IL. 61265
Dan Bazar
Funeral Home Attendant
Contact this candidate