Customer Service Sales

Kafia A. Ibrahim

** ******* ***, *** *** ● Manchester, NH 03104 ● 603-***-**** *********@*****.***

Objective

Hard-working and friendly individual seeks a professional position that allows me to contribute my prior customer

service experience and my ability to be productive and consistent with assignments to bring success to the company

EDUCATION

HESSER COLLEGE: Manchester, NH May 2011 – Present

Pursuing AS Medical Assistant

EMPLOYMENT EXPERIENCE

Macy's: Bedford, NH

Retail Sales Associates September 2012 - October 2013

• Enjoy meeting and interacting with customers; demonstrate an enthusiastic and positive

attitude

• Ability to work as a team player in a fast-paced environment, handling multiple priorities

and quickly learning new procedures

• Demonstrate knowledge of store products and services, using this knowledge to build sales

• Ability to meet or exceed sales, customer service and Star Reward loyalty program

standards

• Adhere to Loss Prevention control and compliance procedures

• Ability to communicate effectively with customers, peers and management

• Ability to handle physical requirements to accomplish daily responsibilities

SELF-EMPLOYED: Manchester, NH April 2009 – November 2010

Child Care Provider

• Responsible for the health and safety of four children (ages 1 to 12)

• Accountable for scheduling activities, meals, showers, and naps of each child

• Helped with a variety of homework assignments to facilitate learning and growth

• Communicated clearly to parents progress reports of the children

• Exhibited reliability in picking up and dropping off family members from school

• Motivated children to participate and attend sport teams, and after school activities

METRO HAIR BRAIDING: Washington, DC April 2006 – August 2007

Hair Stylist

• Demonstrated strong customer service by ensuring complete satisfaction with all their

needs

• Displayed flexibility and consistency in scheduling daily appointments

• Responsible for fashioning various hair styles according to preferences

• Accountable for maintaining a balanced cash drawer at all times

• Completed clean-up according to business/state guidelines

BENIHANA RESTAURANT: Bethesda, MD June 2006 – February 2007

Hostess/Cashier

• Took accurate food orders and ensured prompt service daily

• Scheduled reservations for various party sizes (up to 200 people)

• Knowledgeable in using a multi-line phone system by answering diverse customer

questions

QUALITY TIME EARLY LEARNING CENTER: Silver Springs, MD March 2004 – July 2005

Teacher Aide

• Responsible for interacting with parents to report about their child’s day

• Assisted the teacher and lead teacher with daily activities

• Accountable for following the class schedule constantly

• Made sure that the classroom maintained a safe environment at all times

• Displayed excellent confidence and patience in stressful situations

• Demonstrated consistent positive reinforcement to foster confidence in all social situations

SKILLS/CERTIFICATIONS

• passion for Guest service

• Ability to handle multiple project

• results ownership

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