Customer Service Manager
Resume:
Brittany Bailey
**** ********* ***. *****, ** ***84 Cell: 760-***-****
accrox@r.postjobfree.com
Customer Service Representative
Summary
Driven and experienced Players Club Representative who possesses an excellent work
ethic and more than 5 years as a customer service representative and receptionist . Areas
of expertise include high volume multi-tasking, fluent with all computers and new
program skills, inventory, cash management and exceptional customer service. Looking
to broaden work experience for a company that has room for growth and new
oppurtunities.
Highlights
Excellent multi-tasker
Strong communication skills
Flexible schedule
Detail-oriented
Cash handling accuracy
PROFESSIONAL EXPERIENCE
Player's Club Representative- Valley View Casino & Hotel
February 12, 2013- Current
Signing up new members at Valley View Casino, greeting every guest either over the
phone, by email, or the front desk with a smile. Making sure each guest has a excellent
experience, whether they are returning or new members. Using software to manage their
accounts and cashiers to sell cigarettes and medication, while redeeming the monthly
newsletter to keep our customers coming back for more supreme customer service.
Evaluating play over periods of time to grant guests discresonary credits while looking
for signs of much loss during the play period. Treating each team member with respect
and a postive attitude to continue the postive environment I was hired into.
Receptionist/ Daily Deal Manager/ Inventory Specialist/ Web Designer-
KissToTease and IWearKiss
August 2012-Jan 2013
Answered customer questions and inquiries about products and problems they may have
had over the phone and through email. Uploaded products and their details through
3DCart Store Manager. Contacted daily deal sites and made clients for our company to
feature products of ours with them for more production.
Sales Representative- Advance Alert
May 2012- July 2012
Door to door sales on 100% commission, gave our pitch to every customer to gain their
trust in letting our products watch and protect their home while they were away by
installing a system to make them feel at ease. Made at lease two to three sales providing
the company an increase in sales at each weeks end.
Beverage Server- Aloha J's
September 2011- January 2012
Served and sold beverages to guests with a smile, made drinks and helped the promoter
with setting up bar activities and functions for the evening. This was a temporary position
but gained a lot of experience with handling customers and guests face to face and
creating bonds with my co workers and consistent customers.
Retail Associate- Hollister
October 2010- April 2011
Greeted incoming customers with a smile and a positive attitude while keeping
merchandise in nice order. Answered customers' questions and addressed problems and
complaints in person and via phone. Helped customer select products that best fit their
personal taste and style. Maintained the fitting rooms while handling the cash register and
customers at hand.
Barista- Starbucks Coffee Co.
December 2009- July 2010
Assisted customers with their orders while handling the cash refister, worked the espresso
bar while multitasking with other orders waiting to be made. Gave customers their
bevarage and food at a fast pace meanwhile maiting the store including the bathroom,
dining area, and always keeping my station clean and organized. gained experience with
inventory and stocking items and products.
Education
Fallbrook High School, 2009
Fallbrook, CA, 92028
High School Diploma
References
Andre Buchanan, Valley View Casino Host
Gina Leon, Valley View Casino Players Club Manager
Mindy Flowers, VP of Kiss to Tease and I Wear Kiss
Elias Melendrez, Sales Manager Advance Alert
Rhen Agbayani, Professional Promoter Aloha J's
Amir Shabankarehiean, Valley View Casino Player's Club
Tyler Hampton, Personal Reference
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