Customer Service Sales
Resume:
Matthew Faulhefer
*** ****** ******, ***#*, Manchester, NH 03102
Phone: 978-***-**** / 603-***-****
Email: **********@*****.***
Objective: A position where my experiences come together to benefit your
company, clients, and customers and allow for growth.
General Skills Overview: General Office Skills, Customer Service, Data
Entry, Microsoft Office, Microsoft Access, Citrix Systems, Verint Systems,
Aspect Systems, Leadership skills, Sales, Management.
Special Skills Summary: Minor experience in HTML, HTML5, CSS, XML, and
database entry.
Employment History:
U.S. Navy - Great Lakes, IL. 04/2013 - 11/2013
Seaman Recruit/Division Assistant Master-At-Arms
Coordinated, managed, and instructed recruits in daily routines from day to
night.
Report directly to Recruit Division Commander, relaying further
instruction.
Performed maintenance and organization around the ship.
Achievements: Was specially noted by my Recruit Division Commander for my
leadership ability, as well as demonstrating proper conduct and adhering to
the regulations and integrity of a United States Sailor, demonstrating the
definition of Honor, Courage, and Commitment. Noted for my excellence in
the Navy Delayed Entry Program (DEP) for my ability to correct order within
our Division, relay proper instruction, and my ability to learn all
corresponding information as required by the U.S. Navy for entrance.
PlumChoice - Billerica, MA 08/2012 - 09/2012
Customer Care Advocate/Sales
Assisted my team in third-party sales on behalf of our client through
inbound calls, while delivering real-time results and updates to the
customer and to our team.
Gained product knowledge of our client while providing limited IT support
and setting appointments to ensure high customer satisfaction.
Circles Solutions Inc. - Chelmsford, MA. 09/2010 - 08/2012
Senior Service Professional/Call Center
Responsible for delivering extraordinary customer care thorough end to end
servicing of a wide variety of customer requests for personal services such
as dining reservations and suggestions, flower orders, and gift baskets for
special occasions, ticket inquiries, locating hard to find items, travel /
lodging arrangements, and product comparisons.
Utilize a variety of resources including search engines, websites, and
internal resources to research customer requests with the goal of
delivering meaningful and valuable solutions.
Meet individual performance objectives based on customer satisfaction,
productivity, and overall positive / proactive behavior, while
participating in training sessions to remain current on various policies,
processes and procedures related to servicing of customers.
Fulfillment of sales / orders through inbound / outbound calls using vendor
systems while up-selling additional services, products, or discounts.
Achievements: Through my elective learning of Web Development, I created a
Landing Page which put all of the company resources and contact information
in to a single, well organized location, which cut the loading time on
processes by a significant degree. The Page received high acclaim from Team
Leaders and Service Delivery Managers that is was passed up to the
Operations Director and integrated in to use by the employees.
Foodmaster Supermarkets - Melrose, MA. 12/2006 - 06/2010
Deli Clerk
Assisted supermarket customers with requests.
Trained all new Deli employees from the time I was hired, to the time I
left, while still performing my duties to the highest capability.
Assisted other departments when asked to help speed up productivity around
the supermarket.
Achievements: Received high recommendation from store managers and
supervisors for my ability to deliver results and respond quickly to new or
escalating situations.
Schools Attended:
Kaplan University Online- Chicago, IL. 04/2012 - 02/2013
Associate of Applied Science in Information Technology
New England Institute of Art- Brookline, MA. 01/2006 - 04/2006
Bachelors of Media Arts and Animation
Wakefield High School- Wakefield, MA 07/2001 - 06/2005
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