S usan L. H a rdman

*** ******* *******, ****** ** N6H 3J9

H: 519-***-**** C:519-***-****

accrli@r.postjobfree.com

Summa ry of Qualifications:

• Over 30 years practical, broad based Human Resources experience in both

p ublic and private sector work environments - union/non-union

• Team orientated; reputation for professionalism and competence

• Ability to think critically, evaluate situations and make decisions

• Strong interpersonal and communication skills

• Ability to prioritize and manage deadlines in a fast paced environment

• Computer li terate (Windows operating environment)

P rofessional Experience:

Workplace Safety & I nsurance Board, London, Ontario

A pril 2009 – Jan 2014

Associate H uman Resource Business Pa rtner

• Provided day-to-day counsel and support to employees and Management to

ensure consistent application and in terpretation of policies, provincial labour

s tatutes and the collective agreement (OCEU)

• Acted as a front-line resource to resolve labour relations issues; grievance

handling

• Assisted with recruitment activities – participated in panel in terviews and

p rovided feedback on the selection process

• Conducted investigations identified through violations of the Code of

B usiness Ethics or Workplace Violence, Discrimination and Harassment

Policy

• Participated and collaborated with others within the HR division in the

development, design and implementation of HR policies, guidelines, processes

and t raining programs

Sterling T rucks, St.Thomas T MP, St.Thomas, Ontario Sept

1996 – Ma rch 2009

L abour Relations Special ist

• Monitored staffing levels through proper coordination of recrui tment

activities, employee t ransfer procedures and manpower level changes

• Managed grievance resolution process (CAW) and conducted internal

harassment investigations

• Developed and facilitated a wide variety of internal t raining activities:

employee orientation, policy handbooks, Team Leader and Supervisory

t raining

• Designed system improvements in consultation with the IT department (ex.,

overtime sign-up, job posting system)

JobsONTAR IO T raining, London, Ontario

J an 1993 – Aug 1996

B usiness L i a ison

• Identified and assisted in the development of t raining plans based on

p rogram parameters; monitored the delivery of plans up to and including

f inal evaluations

• Matched potential applicants to hi ring employers and screened final

candidates for interview

• Facilitated program closure activities with the Ministry of Labour and

completed all necessary provincial accountability reporting

Bendix Heavy Vehicle Systems I nc., London, Ontario M ay

1989 – Dec 1992

E mployee Relations Representative

• Served as the HR representative in the daily administration of the collective

bargaining agreement (CAW – plant & office)

• Addressed labour relations matters and conducted fact-finding meetings with

U nion/Management to resolve issues

• Coordinated adjustment committee activities (career planning, evaluations,

educational upgrading) during plant closure

The Queen Elizabeth Hospital, Toronto, Ontario Sept 1985 –

D ec 1988 Recruitment Coordinator / Personnel Officer

• Designed, implemented and evaluated a hospital-wide recruiting and

o rientation program (dual hospital campus)

• Sourced, interviewed and selected candidates for hospital nursing,

paramedical and administrative vacancies (unionized/non-unionized)

Education/T raining:

H RPAO – Human Resources Professionals Association of Ontario

1989

Certificate in Human Resources Management

Certified Human Resources Professional (CHRP designation)

Wilfrid Lau rier University, Waterloo, Ontario

1982 Bachelor of Business Administration (Honours)

Major: Human Resources Management

Fundamentals of Mediation (5 day course)

2013

Level 2 Certified – Occupational Health & Safety (Office)

2013

Personal I n terests:

• Member, Goodlife Fitness

• Community Emergency Response Volunteer (CERV – Delta), M L H U (2010 –

2012)

• First Aid / CPR certified

• Volunteer – Ronald McDonald House

• Reading, cooking

References avai l able upon request

Contact this candidate