Summary Highly accomplished and performance driven office

associate with 12 years of experience in business environments and customer

service requiring strong organizational and follow through capabilities.

Productive problem solver with an energetic attitude and an eagerness to

learn as well as constructive time management and reliability.

Experience Fitness coach

Post Falls, ID 2013-Present

Teaching clients proper nutrition and working-out from home.

Giving them tools for success and helping them achieve their realistic

fitness goals.

Providing a support system for clients with an online group which I manage

daily.

Owner

Coco's Cupcakes & Cookies, Post Falls, ID 2010-2013

Successfully completed large cupcake and decorative cookie orders for

weddings, business events, and fundraisers.

Established success in presentation, development and finances for the

bakery.

Reputation for superior customer service and performance.

Excellent communication skills with clients turning a vision into reality.

Donated cupcakes annually for Relay For Life and CDA Backpack Program event

fundraisers.

assistant manager

Corral West (out of business), Coeur d'Alene, ID 2007-2008

Handled general complaints, last minute schedule changes, and

opening/closing paperwork as well as bank deposits and ensuring the cash

registers had accurate currency.

Managed inventory and stock. Coordinated shipments and floor layout as

well as ensured organization and cleanliness.

411 Operator

Verizon Call Center (out of business), Coeur d'Alene, ID 2006-2007

Connected customers to requested phone book listings

Was promoted to handling complaint calls only

Education QC Wedding & Events

Online Certification -- 2008-2009 -- Graduated

Coordinating weddings and other events

NCCPT

Online Personal Training Certification -- 2014

Earning a degree in personal training

Key skills Communication:

Can handle both internal and external customers and fellow employees via a

multi-line phone system or email.

In the process of learning American Sign Language to eventually become an

interpreter both in the business world and in personal endeavors.

Technology:

Efficient in both MAC and PC systems

70 WPM typing skills

Completed a class for Microsoft Office 2010

Did the graphic design for personal businesses

Personal:

Punctual, reliable, consistent, and determined. Always striving to do

better and ensure the tasks assigned are completed properly and in a time

efficient manner.

Enjoys working with others or alone both effectively and productively.

Community

Work Kootenai Medical center 1997-

2002

Coordinating office & Medical Records

Transported patients from within the hospital as well as discharged them.

Handled the phones in the coordinating office and delegated jobs to other

volunteers as needed.

Delivered STAT labs and papers to the proper department.

Organized files in Medical Records, answered phones, and delivered records

to the proper department.

Contact this candidate