Manager Project

Jackie Roberson

Houston, Texas, US

Mobile Phone: 469-***-****

Secondary Phone: 832-***-****

E-mail: ******@*******.***

OBJECTIVE

My immediate career plan is to join a company that has growth. I am enthusiastic, a fast learner with a "can do”, positive

attitude. I am efficient, capable of multitasking. I have the ability to apply my experience and knowledge to new and

changing situations. I have strong computer skills, excellent communication skills, both verbal and written, and I have the

ability to adapt to change.

WORK EXPERIENCE

Customer Service Agent

January 2014 to Current

Randstat Professionals-APAC

Received incoming calls from Chase/Target customers regarding activation of newly received credit cards.

Assisted customers with credit card activation,answered all questions regarding the fraudulent activities.

Manager/Commercial Collections

November 2011 to December 2013

Unity Financial Group Dallas TX

Primary Client Pitney Bowes...

Job Duties

Reviewed work and monitors phone calls of the team members to verify adherence to Policies and Procedures.

Analyzed queue and processed management workflow to ensure production and performance goals are met.

Handle escalated calls from the team members and initiate d outbound calls when needed.

Approved and reviewed accounts within the working supervisor queue and other queues as assigned.

Effectively communicated department objectives on a regular basis.

Created a positive working environment to achieve productivity and performance standards.

Participated in interviews, prepare new hire documentation, help facilitate associate orientation, and participate in the corrective

action process (i.e., document performance issues, recommend disciplinary action, etc.).

Drafted and administer performance improvement plans as needed.

Perform other duties as assigned.

Sales Manager Part time

February 2012-September 2012

Nature Elite Air Technology Fort Worth,TX

General Business Sales

Responsible for new business development & sales for mid size clients throughout the entire greater Dallas/Fort Worth

market. This was accomplished by analyzing the client's business situation and, as a result, consultatively selling the REX

AIR Concept. The relationships was solidified by continually improving the service provided through the Managers and

Operation teams

• Drove the sales effort within assigned accounts with continual contact and face to face meetings with C lients. • Ensured

the full scope of potential clients' operations and circumstances are understood prior to closing the sale

• Managed the implementation and development of new In-House accounts

• Communicated effectively and operated in a successful team environment with the Account Managers, clients, and senior

leadership .

.

Collection Supervisor

May 2010 - September 2011

Pentagroup Financial LLC Houston, TX

Accounting and Auditing Services

Commercial Accounts, Primary Client British Petroleum, Chevron Mobile

•Maintain acceptable outstanding A/R levels for assigned accounts with focus on aged receivables and past due amounts.

•Prepare customer account reconciliations as needed.

•Establish relationships and maintain consistent communications with both internal and external customers.

•Resolve disputes and billing issues via research and analysis.

•Document status and communication efforts on all assigned account activity.

•As needed, run aging reports and queries, and reprint customer invoices.

•Respond to common inquiries or complaints from customers.

•Prepare and mail monthly customer statements.

•Prepare adjustments to customer accounts and submit for supervisor and management approval.

•Facilitate resolution of A/R issues with customers.

•Meet deadlines especially with respect to month end closings and customer statements.

•Maintain and observe company A/R policies and procedures at all times.

•Document and keep supervisor informed of problems with customer accounts

Strong Communication Skills, Strong Writing Skills, Strong computer skills, Excel, Word, some Power Point

Project Manager/Contract

December 2008 - March 2010

Capital Asset Recovery Dallas, TX

Accounting and Auditing Services

Chapter 13 Bankruptcy Auto Loan Purchased Accounts/Chase Mortgage Loans

Monitored outbound Collection calls to assigned portfolio of accounts

*Issue past due and collection letters in accordance with the published policies and procedures

*Worked with collection Team on customer issues or problem accounts

*Attend weekly meeting with collectors, to discuss past due 90 day and 120 day accounts

*Prepare Weekly Top 20 Past Due List for specific accounts

*Maintain 75+ collection calls per day

Followed up on credit card customer invoices that did not properly settle

*Heavy reconciliations - Research problems/issues on customer accounts

* Document relevant details and discussions in database regarding customer accounts including promises to pay, payment

plans and other notes as needed

*Released credit hold and unacknowledged orders for accounts when necessary

*Advise management of issues or problems as i became aware of them

*Mail monthly customer statements to accounts

Prepare credit requests for assigned set of accounts

*Match return receipts with credit requests

*Process credit and debit memos

*EXPERT in Skip Tracing,Primary Tools Accurint,Lexix Nexis,Insight Collect

Manager

February 2004 - November 2008

E R Solutions Houston, TX

Accounting and Auditing Services

Primary Client:Southern Methodis Medical Claims Files,Secondary Client: Citibank; Early Out accounts 90 Days Past Due

*Used my leadership and coaching abilities to ensure best results in collection practices.

*Managed performance of the predictive dialer.

*Negotiated payment arrangements.

*Responsible for training collectors in the Skip Tracing Area.

*Monitored incoming and outgoing calls to ensure that the FDCPA was being followed.

*Completed settlement request forms to be sent to the client for approval.

*Trained Collectors in the Art of Skip Tracing

Collection Representative/Supervisor

June 1999 - December 2003

Ltd Financial Services, L P Houston, TX

Accounting and Auditing Services

Commercial Collections: Business to Business

**Maintained accounts receivables files

*Monitored account details for non payments, delayed payments and other irregularities.

*Followed established procedures for processing receipts, cash etc.

*Investigated and resolved business queries.

*Made decisions on accounts regarding suits.

*Communicated with business via phone, email, mail or personally.

*In this position I was responsible for collecting over 200,000.00 a month for the company

Collector

May 1993 - April 1999

United Recovery Systems, Inc. Houston, TX

Accounting and Auditing Services

Consumer Portfolio with Clients that included Bank of America, Wells Fargo Bank, United Bank of New York

*Made over 125 calls in a 8 hour day.

*Collected outstanding balances from debtors, made payment arrangements when absolutely necessary.

*Submitted accounts to the Pre-Legal Department when customers were refusing to pay when they had the ability to pay.

*Submitted settlement requests when customers were disputing parts of their debts.

*Maintained a file of over 450 accounts.

Microsoft Office Excel, Strong Communication Skills, Strong Writing Skills

Cable/Television Designer/Drafter

November 1985 - April 1992

Time Warner Cable Inc. Houston, TX

Electronics, Components, and Semiconductor Mfg.

Designed Cable Television Components

*Surveyed neighborhoods, apartments, sporting venues for possible cable design routes,

*Designed amplifiers, line extenders, taps for cable electronics distribution.

*Drafted the designs on Mylar for project production.

*Ascertained easements rights from the city of Houston to run cable design.

Assistant Manager

August 1983 - June 1985

Brake Check Houston, TX

Automotive Sales and Repair Services

Managed and Operated a Car Repair Shop

*Managed a crew of 12 mechanics

*Diagnosed and sold brake repair jobs to customers.

*Handled all cash and credit card payments.

*Completed daily sales analysis.

*Completed daily revenue reports.

*Made daily bank deposits.

*Ordered all brake components on a weekly basis.

*Tracked employee time cards for bi-weekly pay.

EDUCATION

Vocational, Debt Mediation

September 1999 - May 2000

Houston Community College Houston, TX

SKILLS

Proficient in typing Expert

Microsoft Office Excel, Word, Outlook,SAP Expert

LANGUAGES

Fluent

English

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