CATHERINE CORP
accrgs@r.postjobfree.com/315-***-****
SUMMARY
• Proficient with MS Word, Excel and PowerPoint.
• Experience with pivot tables and queries.
• Seven plus years of administrative/clerical experience.
• Six years of experience in providing HR support and general HR functions.
• Five years of experience in processing new hire paperwork.
• Excellent communication and interpersonal skills.
• Accounts payable, Revenue & expenses, Data entry/analysis, Strategic Budgetary Planning,
Reconciliations, and Purchase order management.
• 1-2 years Call Center Experience
SKILLS
• Adobe Suite, Microsoft Office: Word, Excel, PowerPoint, Outlook, Access, SAP, Spherical, Oracle,
HIPPA Testing/Certification, Logistics, Payroll Processing, Timesheets, Expense Reports. AS400,
Quipware.
WORK EXPERIENCE:
Suburban Propane (temporary) Jan 2014- Feb 2014
Customer Service Rep.
(Assigned thru Staff Works)
• Maintains Customer records by updating account information.
• Resolves product or service problems by clarifying the customers complaint; determining the cause of
the problem; selecting and explaining the best solution to the problem; expediting correction or
adjustment; following up to ensure resolution.
• Attracts potential customers by answering product and service questions; suggesting information
about other products and services
• Contributes to team effort by accomplishing related results as needed
• Responsible for acting as a liaison between customers and companies
• Take payment information and other pertinent information such as addresses and phone numbers
Thompson & Johnson Equipment, East Syracuse, NY (temporary) Aug 2013 – Dec. 2013
Accounts Payable/Collections/Customer Service
(Assigned thru Accountemps)
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Issue payment commitment letters
• Negotiate the return of unpaid merchandise
• Monitor cash on delivery or COD roll payments
• Coordinate customer credit changes with the credit department
• Recommend that accounts be shifted to a collection agency
• Recommend bad debt write-offs
• Maintain accurate records about the customer payment status
Altaquip Corp., East Syracuse, NY (Seasonal Work) Feb 2013 - Jul 2013
Invoicing Specialist/Administrative Supervisor
• Logged and paid all incoming bills/invoices.
• Maintained proper knowledge of system, company codes/policies and warranties for billing in
accordance with each individual policy and procedures.
• Personnel management and supervision.
• Provided HR support and some general HR duties.
• Involved in new hire paperwork. Internet research abilities/duties performed for
management/company to purchase.
• Answered all inbound telephone calls, during business hours.
• Recorded A/P & A/R invoices, P.O.’s and ledgers.
National Grid, Syracuse, NY (temporary) Aug 2012 - Feb 2013
Payment Process Clerk
(Worked thru Axelon Services)
• Trained in SAP System Program, for proper use, operation, and coordination of system.
• Used SAP Program to help process people's payroll on a daily basis and to run reports.
• Processed payroll, accurately and quickly for over 200 workers in multiple locations/departments
(HR support).
• Used mathematical skills, like Algebra and simple math to calculate pay rates and holiday pay
schedules.
• Provided general HR support- in filing and verifying data.
• Ran daily progress reports in SAP to verify the accuracy of our payroll/time entries.
Town of Salina Park & Rec. Dept, Liverpool, NY Jan 2012 - Jul 2012
Administrative/Clerk
• Involved in bookkeeping and maintenance of accounts payable/receivable and balance corporate
accounts, bills and invoices. Maintenance of Park Dept. budget. (pools, seniors groups, arts program).
• Processed and prepared documents, such as business or government forms and expense reports.
• Involved in preparing and distributing weekly payroll 50+ employees.
• General oversight and administrative support of all office duties.
• Kept updated on company policies/procedures and HR information and town budget and tax info.
• Communicated with customers, employees and other individuals to answer questions, disseminate or
explain information, take orders and address complaints.
• Answered telephones, direct calls and take messages.
• Compiled, copied, sorted and filed records of office activities, business transactions and other
activities.
• Completed and mailed bills, contracts, policies, invoices, or checks.
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems
and personal computers.
• Computed, recorded, and proofread data and other information, such as records or reports.
• Provided HR support and some general HR duties.
• Involved in new hire paperwork.
Total Care Insurance, Syracuse, NY (temporary) Jul 2011 - Dec 2011
Administrative/Clerk
(Working thru Comforce Staffing)
• Maintained and updated filing, inventory, mailing and database systems, using a computer.
• Reviewed files and other documents to obtain information to respond to patient/customer requests.
• Typed, formatted, proofread and edited correspondence and other documents, for input.
• Obtained insurance authorization from nurses and insurance companies for procedures.
• Compiled, copied, sorted and filed records of office activities, business transactions and other
activities.
• Completed and mailed bills, contracts, policies, invoices, or checks.
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems
and personal computers.
• Computed, recorded, and proofread data and other information, such as records or reports.
• Opened, sorted, and routed incoming mail, answered correspondence and prepared outgoing mail.
Transaver, Fayetteville, NY (temporary) Jan 2011 - Jul 2011
Logistics Coordinator
(Working thru Comforce Staffing)
• Coordinates the interface between logistics functions such as procurement transportation, and
warehousing to ensure efficient, timely, and cost effective support to the customer.
• Coordinates with customers to ensure desired logistics objectives, priorities and schedules are met
and communicated to management.
• Comply with all applicable company directives, policies, and procedures.
• Coordinates activities involving the customer, other organizations, and/or company functions.
• Track shipments from issuance of Purchase Order to Delivery then to Final Destination.
• Contact Suppliers, service providers, and end users to resolve order and shipment discrepancies.
• Track and monitor priority requests, verify packing lists and other documentation involving
materials received from suppliers for delivery to customer at various sites.
• Inform customers and management of delivery Status.
• Update databases and other reporting tools to maintain visibility of shipment status.
Delta Dynamics, Syracuse, NY (temporary) May 2010 - Jan
2011
Call Center/Customer Service Representative/Administrative
(Working thru Comforce Staffing)
• Maintaining detailed records for clients.
• Offering support for Test Taking Customers
• Cold calls for Medical Research.
• Maintain customer records by updating Account information
• Assist customers in Medical Surveys
• Record Survey answers for proper data analyzing.
• Accurately relay information for Medical
• Greet customers warmly and ascertain problem or reason for calling
• Responsible for acting as a liaison between customers and companies .
EDUCATION
Associates of Liberal Arts Jan 2011
Studies, Columbia College, Syracuse, NY
Associates of Business Administration Dec 2010
Associates of Graphic Design Dec 2009
Bryant & Stratton College, Clay, NY
Columbia College, Syracuse, NY
Bachelors of Business, with a minor in HR Services
• Anticipated Sep 2014.
MILITARY
• Navy Reserves, Active 2014
Unites States Military