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Customer Service Sales

Jacksonville, Florida, United States
24k-30k yearly
January 19, 2017

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**** ***** ***** ************ ******* 32244 C: 904-414-055 Email:


I have extremely good Communication skills in working with Management, Peers, Customers, and Vendors. I have over 18 years of training in Computer usage and Programs. In summating up, Training in 7 steps of Habits skills, Customer Professional, Office Specialist, Financial obligation, Supervisory, and Coordinating.


Microsoft Outlook Scanning/ Mail merging

Excel Proof Reading

Access 2000 Faxing

MS Word Teleconference Coordinating

Power Point Researching

AS 400 Coordinating Reconcile

Oracle Training / Managing / Supervising

Siebel Customer Service Skills


• U.S. Homeland Security / (F.E.M.A) Emergency Management

• First Alliance Bank/ Outstanding Employment Achievement

• Life of the South and Fortregra Financial / Multiples Certificate in State Claimants Processing

• Blue Cross & Shield / Trainer for Help Desk Tier 1-2 and completion in View and Pay invoices/

• CSX Technology/ Training in Customer Service

• Merrill Lynch Credit Corporate/ Training in Financial access, Liability access and FTS


01/2016-10/2016 Home-Encounter LLC-Jacksonville, FL (Asst Administrator)

My daily activities consist of opening business office doors each morning as well as setting up office morning routine work and equipments. Answering incoming calls regarding maintenance issue and placing order request, receiving direct payments applying on their yearly leasing agreement. Opening/ closing inspection, arranging to meet potential clients at properties to review, emailing potential clients and providing information.

10/2014-12/2015 BAE System-Jacksonville, FL (Cost Monitor Analyst)

My daily operation begins with morning meetings with the Military personnel, Management, and the ship’s Safety Coordinator Supervisors each morning to discuss progress on all Military ships work production. Also discussing ways to reduce any delays in repairs and advance other areas for military concerns within contract budgeting. I walked and inspected multiple ship working areas daily reported progress, help coordinating productive areas of concerns while communicating and effectively for production changes with Supervisory, each morning sending previously days reports to upper Management

07/2013-10/2014 Department of Transportation-Jacksonville, FL (Traffic Monitor Analyst / CSR)

I was hired as a Part-time Traffic Reporter to conduct daily scheduling surveys and observations on street, highways and beltways traffic flow. Reporting 411 events while incoming calls to travelers, Report any incidents, construction, and congestion. Daily communicating with JSO, FHP, COJ emergency and non emergency transportation agencies. Completing reports of traffic flow to the Secretary of State.

12/2012-05/2013 Lenders Processing Services (aka Black Knight)-Jacksonville, FL (Report Analyst)

My work day flow each day I conducted weekly reports on financial gains and losses to Management Operational team members on the companies transitional plan to convert business transitional to Black knight. I was hired for the transitional stages. Every Wednesday reporting weekly, and monthly fiscal reports. Researching daily work flow of; West Bank, US Bank, BOA, and Chase money transactions and moments. Researching missed-managed money loses. Daily conference meetings, explaining funding on PowerPoint, utilizing access system, Excel and transitioning Oracle workload

03/1998-05/2003 Merrill Lynch- AR/AP Specialists’ Jacksonville, FL (Report Analyst)

My daily active responsibility at MLCC were to obtain accurate record of checks processing, cutting out or distributed to variety Department request (for delivery each day), I had access to process checks for funding, emergency request for employees as well (once approved through proper channels), keeping records of remittance in a vaulted secured area.

01/1989-05/1995 CSX Technology)-Jacksonville, FL (Customer Service Rep III)

As a CSR III, I was given access to conduct callbacks, changes in financial status for SLS, PLUS, Fannie-Mae, and Sally Mae Student loans, review for financial changes, scheduling conferences with banks (lenders services) for any adjustment amounts approved. Conduct training session for updated techniques and software programs

EDUCATION F.S.C.J [FL State College of Jacksonville] ( in process of completion of my Degree in Business Management )

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