Customer Service Sales
Resume:
Vacinqua Womack
Burlington TWP, NJ 08016
**************@*******.***
CUSTOMER SERVICE PROFESSIONAL
More than 7 years’ successful experience in customer service and support
•
Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using both IBM and Mac systems; Lotus
1 2 3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
5. Develop plan, conduct audits and variance analyses, and
maintain/update accurate inventories.
6. Over 2 years’ experience in Management
7. Four year experience in Drama
8. Member of O.E.S, Mizpah Charlotte Scott 104
Increased customer retention by 19%, from 72% to 91%.
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Synopsis of Achievements
1. Reactivated accounts, utilizing persuasion/mediation skills.
2. Proactive planning led to notable increase in morale in all departments.
3. Created customer satisfaction survey, drastically reducing potential
problems.
Onyx Ent. Cranbury, NJ
Employment
2013 2014
Customer Technical support Lead
Caregiver, Burlington, NJ
2012
Care for a cancer patient
Present
McDonalds, Stroudsburg, PA
2011 2012
Manager
Manage a crew of 20 Employees
Inventory and food safety
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking
new ways to improve customer service.
Amazon Allentown, PA Temp
Warehouse Tech
Woodforest Bank, Mt Pocono, PA 2010 – 2011
Customer Service/Teller
Support sales reps in opening new accounts and upgrading
existing service.
Quickly and effectively solve customer challenges
Constantly seeking new ways to improve customer sevice
Always exceed my sales goals
TD Bank, Wilmington, DE
2008 2010
Supervisor/Customer Service/Teller
Support employees with customer service
Maintain sales
Train crew
Bank of America Newark, DE
2001 2008
Customer Service/Sales
Sale Products
Maintain customer service
Complete all goals
Collections
Kaplan University 2012
Education
Present
Bachelors’ Degree: Psychology
References Furnished Upon Request
Contact this candidate