PAMELA E. HAWN

***** ********** ***, ***********, ** 20155

Home: 703-***-****, Cell: 703-***-**** Citizenship: U.S.

accr5z@r.postjobfree.com Contact Current Employer: Yes

Position: Business Operations or Project Management

PROFILE

Solutions-focused, tenacious self-starter with a comprehensive background in project management, finance, and

business operations, specializing in the information technology industry. Calm demeanor in the face of

difficulties; ability to manage multiple projects while working under pressure in fast-paced environments. Highly

versatile; adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and

work ethic. Effective communicator and liaison, known for building strategic partnerships and alliances.

CORE COMPETENCIES

Project Management and Business Operations; Strong experience in managing, coordinating, preparing financial

and scheduling reports, analysis, matrices.Skills included motivation, adaptable, quick learner, and organizational,

MS office skills, Cross-Functional Team Leadership; Strategic Planning; Decision-Making; Financial

Management; Process Improvement; Customer Service; Relationship Building; Information Gathering;

Presentations; Oral and Written Communications; Collaborative Teamwork; Proactive Problem Solving; Active

Listening; Six Sigma Green Belt; Information Systems; Forecasting; Earned Value Management; Risk Analysis

and Mitigation; Change Management; and Staff Training.

ACHIEVEMENT HIGHLIGHTS

• Enhanced operational performance by researching, drafting, and submitting financial and schedule

performance baseline for start-up program from 3 months to 30 days, resulting in a $95K savings

• Successfully decreased earned value management reporting to customer to allow more visibility into

schedule metrics, generating $125K savings and increasing hours of system engineering

• Improved customer intimacy between difficult customers and contactor, which promoted ongoing

problem solving and solution of development of program management dashboard.

• Program Manager’s Dashboard development achieved visibility into matrix management visibility of

orders, sales, profit, ROI’s, schedule management, earned value management, risk management,

deliverables, and technical performance measurement by functional area both internally and externally

PROFESSIONAL EXPERIENCE

Global Program Management Solutions 9/2009-Present

Gainesville, VA

Program Management Consultant

Prepared startup and implementation of project start up policies and procedures, performance measurement

baselines, recruitment plans, hiring skills and assessments, configuration management plans, facilities plans, risk

management plans, financial and scheduling baselines, development of program management dash boards and

metrics, train and implement earned value management tools, metrics and applications. Implemented task orders,

cost plus, award fee and fix fee contracts, sales, orders, EBIT, ROI’s, matrix management setup of policies and

procedures, configuration management of deliverables.

Consulting Services for multiple smaller-scale solutions and services in customer network environments. In this

capacity responsibilties included completion of projects as measured against the joint requirements of customer

specifications and the project proposal statement of work submitted to the customer and provided end to end

project coordination between technical resources and our Customers through delivery and closeout.

H AWN, PAMELA Page 2

Consulting services included the following skills and competencies: Management skills – directing projects, team

building and conflict management, managing 3 rd party partners and suppliers; Communications skills – with

internal teams, external customers and 3rd part contract firms; Leadership – organizational and motivational skills

– mediate and resolve project team conflicts through experience and expertise in all aspects of the project initative.

Lockheed Martin Corporation, Bethesda, MD 2/1977-8/2009

Supervisor: Robert Volpi 443-***-****

Sr. Business Manager

As a Business Manager of several projects/programs, I was responsible for communicating the financial status of

bookings (volume orders brought in from outside), sales (cost of goods sold), expenditures (expenses occurred on

projects), profit margins (how much did we make), and ROI calculations (return on investments). I created a

Program Manager’s Dashboard that depicted not only the information listed above, but included metrics of

schedule information (milestone accomplishments) earned value management information (timeline and cost

information) risk management information (risk occurrence, probability, and mitigation factors), along with

deliverables (documents, materials, products, services, reports). The management policies and procedures were

across the board with internal and external customers and reported to upper management. I defined the scope of

work for matrix organizations and subcontractors for projects along with strategic objectives, milestones, and

performance timelines relating to their phase of the project to align with the overall program goals and milestones.

Maintained full accountability for managing all aspects of day-to-day business activities in accordance with

organizational goals and objectives. Performed financial and schedule reporting status (budget versus actuals,

estimate at completion analysis, schedule status and milestone reporting). Applied strategic planning,

prioritization, and project management skills toward consistently achieving critical deadlines while maintaining

high quality standards. Trained, mentored, and supervised a team of 50 cross-functional staff members in all

aspects of business and engineering fields, including financial, schedule and risk management of government

contracting.

Actively supported team members in achieving annual sales ranging from $50M to $2.5B. Developed and

executed a strong proficiency in earned value management, risk management, schedule planning and

implementation, metrics reporting, sales, orders, EBIT, cash management, financial estimating, facilities planning,

configuration management tasks, Task Order preparation and implementation.

Earned a stellar reputation in executing new processes to improve quality, reduce costs, and increase margin.

Built and cultivated new business area in Northern Virginia along with maintaining 100% award fee rating with

difficult government customer. Achieved a 100% award fee with one customer for 10 years through exceptional

client procurement and cultivation.

General business skills related to budget forecasting, purchasing and cost control disciplines General

Qualifications in accordance with Cost Accounting Standards (CAS) and DFAS (Defense Federal Accounting

Standards) Sarbone Oxley, Earned Value Management. Proficiently executed a detailed Task Order proposal and

approval system between contractor and customer based on undistributed funds existing on the contract.

EDUCATION

MBA, Technology Management - University Of Phoenix, Chantilly, VA

45 Credits / 4.00 GPA

BSBA, Major in Finance, Minor in Marketing - Notre Dame DeMur University, Belmont, CA

124 Credits / 3.80 GPA

HS Diploma – Sequoia High School, Redwood City, CA

H AWN, PAMELA Page 3

CERTIFICATIONS

Certificate PMP - Program Management Institute, 06/2003, 09/2005, 10/2012

Certificate PcMP, EVM - Program Management Institute, 06/2005

Certificate EVM - Humphries and Associates, 03/1991,09/ 2002

EVM SME 03/2002, Scheduling SME 06/ 2003, Program Control Mgr. Level II 09/2003 - Lockheed Martin

Certifications

AWARDS / ACCOLADES

Bonus for achieving 100% award fee (3x); Excellence Award

SECURITY CLEARANCES

Security Clearance TS/SCI Poly

Contact this candidate