Bill Bender

* ********** ****

Mountain Lakes, NJ 07046

accr4e@r.postjobfree.com 973-***-**** www.linkedin.com/in/benderbill

Experienced Project Manager

Results driven project manager, strategist and technologist with a

demonstrated record of delivering innovative solutions that drive business

profitability and growth. Leads strategic e-commerce initiatives that

engage, inform and enable end-users. Fully proficient in technology

project scoping, planning, SDLC and change management processes. Leverages

innovative solutions in order to drive business profitability and growth.

Core Competencies

. Project Management - 12 years leading pharma projects and teams

located on-shore, near-shore and off-shore. Primary point of contact

in strategic partnerships. Significant vendor management.

. Deep Compliance Experience in highly-regulated and validated

environments (Financials, Pharma, and eCommerce).

. Process Improvement - Identifying factors causing service delivery

interruptions through root cause analysis and implementing corrective

actions to prevent recurrence.

. Conflict resolution and consensus building - through a balanced

approach of analytical, structural and social core competencies.

Professional Experience

Project Management Wyndham Hotel Group - 2013

(E-commerce engineering and architecture at the world's largest hotel

company.) Senior Engineering Manager and delivery lead across 15 complex

website, mobile and iOS projects to achieve key business objectives (e.g.,

internationalization and stabilization). Results included 8% performance

boost and 5% YOY RevPAR growth.

. Member of Architecture Review Board representing engineering team in

technical peer reviews to ensure adherence to enterprise standards.

Identified and negotiated out of scope project work, and managed

changes through formal change control processes and tools.

. Delivery lead - Coordinated departmental and cross-functional teams

across ~100 systems. Managed technical fulfillment (QA and UAT

testing, implementation, vulnerability testing and user experience

reporting) within scope and on budget, meeting and/or exceeding

quality standards. Supported internal and external users globally.

. Met frequently with internal clients to track the implementation of

products and services. Coordinated engineering team and other

internal groups in responding to client issues and requests.

. Managed aspects of the project including research, analysis,

documentation, design/development, testing, problem resolution,

negotiations, training, status reporting, implementation, project

closing and post-rollout review/audit, including all project

deliverables. Coordinated work in a distributed, multi-vendor

environment with strong emphasis on AIM and AGILE methodologies.

o Framework technologies include: HTML 5.0, XML, Java, WebLogic,

Apache, Endeca, Akamai, Omniture (SiteCatalyst), Tibco, F5,

QualysGuard, Gomez APM, CA Clarity, Assyst and HP QC.

o Content extensions include: wCities, Bing, WeatherBug, Gigya,

Opinion Lab and Motion Point.

Financial Management Morgan Stanley Smith Barney and MetLife Securities -

2010-2013

(Financial advisory and sales.) Private wealth management. Licensed

Series 7, Series 66 financial advisor.

Developed multi-faceted marketing plan for approaching the $100M+

physician, dentist and pharmaceuticals markets, including market sizing

data, business case, competitive analysis, gap analysis and value

proposition.

Project Management Skila, a Sela2 Company - 2007-2010

(Knowledge Management, Launch Readiness, Aggregate Spend, and Alliance

Management solutions for Pharmaceutical companies.) Grew a large portfolio

of US-based pharmaceutical clients both as hands-on project manager and

contributor. Coordinated matrixed US- and Ukraine-based resource teams.

Managed fulfillment phase, including web development using HTML and

scripting languages. Directed projects from initiation through

implementation and delivery.

. Managed multiple large, complex projects in accordance with

proprietary Skila methodology. Created, tracked and reported on

project timelines. Conducted Quarterly Business Reviews with assigned

clients. Provided technical pre-sales support.

. Worked closely with client brand teams at Roche, Roche Diagnostics,

Sanofi, Merck Vaccines, Ethicon Endo-Surgery, and Enzon to manage the

implementation process of products and services.

o Integrated internal and external data sources with personalized

research from PubMed, clinical trials, advisory boards,

publishing and speaking/podium activities.

o Delivered actionable information to field-based medical liaisons

via custom content portal.

. Delivered Knowledge Management services to 650 Brand members of a

multi-million$ alliance between Eli Lilly and Boehringer Ingelheim.

Led meetings with governance team champions, and later built out a

highly customized portal and services suite. Facilitated process

improvement and best practice discussions.

. Piloted an online launch readiness solution that enabled an Eisai

pharmaceutical brand team to prepare an FDA New Drug Application (NDA)

in only eight months, resulting in early ROI.

. Designed an Alliance Management program. Through careful KPI

development between Pfizer and EMD Serono, created a neutral web

portal that aligned counterparts by role, improved onboarding training

effectiveness, and reduced team turnover impact.

. Delivered an Aggregate Spend dashboard for state compliance reporting

to Gilead.

Project Management Infosys Technologies - 2007-2007

(Multi-billion$ global leader in Pharmaceutical IT and consulting.) 24x7

first point of contact for all aspects of $3M US- and India-based Business

Process Outsourcing (BPO) contract operating at CMMI level 5. Business

development activities with AstraZeneca.

. Wrote Service Level Agreement (SLA) that controlled BPO engagement at

Vertex Pharmaceuticals.

. Remotely managed several international IT and consulting projects with

Bilcare Research & Makrocare. Managed project budgets and approval of

invoices.

. Led a global, multi-disciplinary team in developing a $2M proposal for

end-to-end IT services at Purdue Pharma.

. Technologies used included SAP (FI, HR and PS) and Siebel CRM.

Project Management Dendrite International - 1998-2007

(Pharmaceutical software and services.) Operations Director overseeing

20 multi-disciplined and geographically dispersed individuals delivering

$5M of annual contracted services to multiple clients with Sales Force

Automation (SFA) and sample accountability solutions. Provided technical

pre-sales support.

. Provided first point of contact and day to day support for large

franchise clients, delivering 100+ projects and product innovations

worth $6M of add-on revenue, managing project budgets and approving

invoices. Tracked client issues and hosted twice-weekly meetings to

support resolution. Delivered projects on-time and on-budget to

multiple blockbuster pharmaceutical brands. Planned and directed

schedules; monitored budget/spending. Completed all project work in

accordance with SOPs, policies and practices. Built referenceable

client relationships while consistently exceeding corporate revenue

targets, earning "exceptional" performance rating for seven

consecutive years (2000-2006).

. Grew a complex sales & marketing commercial operations account.

Improved Allergan's customer satisfaction ratings from "Marginal" to

"Consistently Exceptional" while delivering $6M in contracted services

and up selling $6M in work orders and 3-year $15M contract extension.

Conducted Quarterly Business Reviews and delivered robust SLA reports

for executive presentation.

. Improved P&L management and immediately identified $125K of untapped

license and service revenue. Audit tool became the central platform

for annual fiscal forecast, was later deemed SOX-compliant and served

as the subject of a Six Sigma study.

. Expanded revenue base by designing and implementing a state-of-the-art

business services operation with $2M annual revenue for Johnson &

Johnson's Janssen, Ortho Derm, and Ortho McNeil divisions.

. Booked revenue in excess of $1M while meeting complex customer

requirements for Glaxo SmithKline. Program was a rapid software

fulfillment program to meet aggressive timelines for product launches.

. Reformed project estimates, delivery and metrics by piloting with the

Financial Services Unit a comprehensive Cost Estimation pricing

workbook that embodied both financial and Delegation of Authority

governance policies. Efforts led to increased effectiveness with

allocating PMO resources.

Business Process Re-engineering, Project Management Dun & Bradstreet -

1991-1998

(Global Financial Management Consulting.) Achieved steady progression from

technical consultant to customer-facing Lead Consultant on 18 complex

Business Process Re-engineering engagements at Fortune 500 companies in

Financials (T.Rowe Price, Citibank), Healthcare (St. Luke's Medical Center,

Principal Healthcare), Retail (Saks 5th Avenue, Reebok), Transportation

(Conrail, Metro North), Consumer Goods (Scott Paper, Isotoner) and Telecom

(Nynex). Contributed substantial technical pre-sales support.

. Promoted to Project Management at D&B headquarters to pilot a leading-

edge Risk Assessment Management (RAM) program to transform credit

issuing governance and improve DSO on receivables. Product became a

central component of D&B's Risk Assessment Management consulting

practice and the model for a corresponding Supplier Assessment

Management services offering.

. Work closely with clients managing the implementation process of

custom scorecards, rules engines and complex decision trees resulting

in a broad impact on their business. Managed the day to day

operational aspects of projects and overall RAM program.

. Wrote extensive client support, training and technical documentation,

translating highly complex concepts in ways that could be understood

by a variety of audiences. Prepared and presented project information

at internal and external meetings.

. Facilitated Customer Advisory Council meetings for ongoing best

practice and lessons learned information sharing.

. Technologies used included SharePoint, SQL, Sybase T-SQL, UNIX,

Cognos, Sun SPARC servers.

Additional Background

. Six Sigma, Project Management Institute (PMI) training

. Strong judgment, presentation, negotiation, decision making, problem

solving, and influencing skills

. Exceptional verbal and written communication skills, including

graduate studies in history and literature

. Efficient in prioritizing and multi-tasking in dynamic environments

. Skilled in implementing scope changes throughout an organization using

appropriate change control tools

. Member, Business Architecture Guild and Association of Strategic

Alliance Professionals

. Programming Certificate, Chubb Institute - 3.94 GPA

. Master's Degree, Ohio University - 3.85 GPA; Bachelor's Degree,

Maryville College - 3.31 GPA

. Advanced user of MS office applications, including Project, Visio and

Access

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