Human Resources Manager

MELANIE S. CAPPS, PHR

**** ******* **.

Chatham, IL 62629

Home 217-***-****/ Mobile 217-***-****

**********@*****.***

PROFILE

Dedicated Human Resources professional with 16 plus years of experience

managing benefit programs, staffing, compensation and employee relations

while ensuring legal compliance with state and federal law. Proficient in

Microsoft Office and JD Edwards (HRIS system).

EDUCATION

Bachelor of Arts in Business Administration, Illinois College 1992

Certified Professional in Human Resources (PHR) - 2007-present

BUSINESS EXPERIENCE

Manager, Personnel & Benefits, Springfield Coal Company; September 2007-

present; Freeman United Coal Mining Company; January 2002-September

2007(Freeman was sold to Springfield Coal)

. Manage the Company's Human Resources department reporting directly to

the Vice President of Human Resources

. Establish recruitment, screening, interviewing and selection

procedures for professional, administrative and labor positions in

accordance with all EEO laws. Educate managers on hiring process

. Ensure legal compliance for all human resources state and federal

related laws. Establish and implement EEO and Affirmative Action

programs and policies

. Provide current and prospective employees with information about

policies, job duties, working conditions, wages, and employee benefits

. Development and administration of employee benefit programs in

accordance with ERISA guidelines including group health, life,

flexible spending, sickness and disability programs; evaluating the

competitiveness of compensation and benefit programs in relation to

industry standards through use of research and surveys. Educate

employees on the benefit programs available. Filing of annual 5500

and distribution of Summary Annual Review. Generate monthly billing

for life and long term disability insurance.

. Plan Administrator for two 401k plans; meeting with financial advisors

on a regular basis to discuss plan investment performance and

administrative goals

. Investigation and resolution of employee work related problems and

issues

. Work with management during collective bargaining negotiations;

researching and implementation of employee pay and benefit changes

. Maintain all personnel records and human resources files

. Provide information to IDES on unemployment claims and participate in

hearings

Senior Supervisor, Kelly Services; November 1997-January 2002

. Recruitment, testing, interviewing and placement of temporary and full

time employees for entry level and professional positions in

accordance with all EEO laws

. Supervision of over 300 temporary employees including maintaining

their personnel records, addressing any performance or attendance

issues and monitoring their progress with customers

. Creation and implementation of new recruiting and retention ideas

. Research and resolution of payroll issues

. Maintenance of worker's compensation and unemployment claims

. Sales and service of new and existing customer accounts. Monitoring

profit margins in order to achieve financial goals

Assistant Vice President, Marine Bank Mortgage Services; August 1995-

November 1997

. Management of the loan servicing department including: daily

balancing of general ledger accounts with loan servicing system;

monthly remittance and reconciliation of investor accounts;

disbursement of construction loan funds; answer customer questions and

problems concerning the general servicing of their loan; annual

preparation and organization of escrow analysis and adjustable rate

mortgage analysis

. Processing and disclosure of application and closing documents with

the customer as needed. Assisting with rate calls and other

prequalification services

. Interview and train staff in loan servicing area

Director of Loan Administration, Town and Country Banc Mortgage Services;

November 1993-August 1995

. Daily balancing of general ledger account with loan servicing system,

monthly remittance and reconciliation of investor accounts;

disbursement of construction loan funds; answer customer questions and

problems concerning the general servicing of their mortgage loan;

annual preparation and organization of an annual escrow analysis and

adjustable rate analysis

. Processing and disclosure of application and closing documents with

the customer

Office Manager and Bookkeeper, Coldwell Banker John B. Clark, Realtor; June

1992-November 1993

. Interview, supervise and train support staff; coordinate office

functions; introduce new associates to office policy

. Coordinate all loan closings with the bank or title company

. Maintain accounts payable and receivable for business and owner's

personal accounts

PROFESSIONAL MEMBERSHIPS

. CIC-SHRM Chapter Member

. National SHRM Member

VOLUNTEER ORGANIZATIONS

. Junior League of Springfield; 2002-2011; Membership VP (2008-2009,

2010-2011); Training & Education Chair (2009-2010); various committees

. Springfield Children's Museum; 2001-2007; Board Member

. NatureKIN Network; 2009-present

References available upon request

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