Resume: Ganesh Kumar Balakrishnan E-mail: accr0b@r.postjobfree.com

Phone: 812-***-****

PROJECT HIGHLIGHTS

Health Care - Medicaid claims management using

MITE application(Call Center Application). Hardware used

Windows 2008 R2 Cloud server, SQ

server 2008 R2. (Migration project)

Social Networking - Social Networking website for NBA

players with high-level security and

privacy for players to sell and marke

property. Windows 2008 R2, MSSQL

2008 R2.

Web App - Realtor website, with build CRM,CM

system. Dental websites with CMS

system. RANKONE Student

management system that helps in tracking

students athletic track records and

scheduling games and managing day to day

activity in the system, designed in

php,MySql, cloud Linux Ubuntu server.

Mobile App - Using IPHONE, Droid phones to tra

student records and checking for

games schedules(limited functionalit

than the regular web application).Budget App,

that tracks and alerts the user on ove

spend.

- Using Mobile

Phones(Android/IPhone) to mana

monthly expense for a single use

CLOUD Servers - The projects mostly involved are cl

implementations worked with VPS

server, Dedicated Cloud servers, han

on experience in CPanels, PLESK

panels for cloud servers.

AFFILIATIONS

• Active member of Modern analyst.

• Active member of Project Management

Group Linkedin.

• Active member of Rackspace Cloud

computing services.

• Certified MS SHARPOINT 2010 Admin.

• Certified MS 2000 Server.

• Best performer award from LCP

Transportation client for setting up the

offshore BPO team(Call Center).

EXPERIENCE SUMMARY

● Over 9 + years of experience in IT field and 3+ yea

onsite experience in Indianapolis & Atlanta, USA.

Worked in various fields in IT as BA and project

coordinator/Project Management activities.

● Extensive experience in requirements gathering an

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documenting, verification and validation, Analysis a

Design.

● Experience in gathering requirements by using

techniques such as interviews, surveys, workshops

sessions with clients and developers and modeling

requirements by using design modeling tools such

Microsoft Visio.

● Experience in developing Use Case Documents,

Business Requirement Document (BRD) and

Functional Requirement Document (FRD).

● Experience in System Development Life Cycle (SD

including requirements gathering, analysis, design,

implementation, testing and deployment of

applications.

● Worked with SDLC Methodologies such as Agile an

Waterfall Model

● Experience developing Use Case diagrams, Activity

diagrams based on UML methodology and busines

process flow diagrams by using Microsoft Visio and

Rational Rose.

● Experience in tracing requirements throughout the

development process using the Requirement

Traceability Matrix.

● Extensive experience using MS-Visio 2013,2007.

● Experience using various tools like Mocking bird(we

based) and Protoshare for wireframes and prototyp

● Experience conducting User Acceptance Testing (U

and writing test cases for the same.

● Experience working with change requests, playing

key role in driving the meetings.

Resume: Ganesh Kumar Balakrishnan E-mail: accr0b@r.postjobfree.com

Phone: 812-***-****

Business Modeling Tools MS Visio, Word, Excel, PowerPoint, Smart Draw,

Rally(Req Mgmt.)

Document/Requirement Management MS-SharePoint 2010

System

Project Management Microsoft Project 2010

Languages SQL,MSSQL 2008

Software Development Methodologies Waterfall, Agile, Scrum

Testing/Defect Management Tools HP Quality Center (Test Director),Red Mine, UAT Testing. Create and

Track Test Project deliverable documentation artifacts on SharePoint.

Operating Systems Windows, Mac OS

Documentation Business Requirements Document- BRD, Functional Requirements

Document, Non-functional Requirements/ Supplementary

Specification, Use Cases, User Stories, Product Backlog, Business

Rules, Glossary, Data Elements, Test Cases, Requirements

Traceability Matrix (RTM), Business Process Maps/Flows- AS-IS

(current) and TO-BE (future), Defect logging. Validate, document and

communicate detailed business requirements. Review and provide

critical feedback for project documentation prepared by peers.

● Exceptional communicator with strengths include

quick learner, strong organizational and planning sk

work well under pressure, results-oriented, leaders

self-motivating and versatile in problem solving.

● Experience working in high pressure environments

high visibility projects

● Experience working with distributed teams and off-

shore teams

● Quality Assurance testing scenario, regression,

integration and unit testing.

Areas/Applications worked

- Mortgage Domain SureFire CRM Application.

- Health Care Domain MITE Application.(Call Center

Application)

- Social Networking PLAYER POPULATION Web .

- Scheduling System Students Athlete system RANKO

- Auditing system E2 AUDIT, to scheduling Auditing

properties.

TECHNICAL SKILLS:

CAREER PROFILE

Since Mar 2013 – Till Date Sedin

Technologies – Atlanta, Georgia, USA.

Title SureFire CRM Application Client N

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– TOP OF MIND

Position held – PM/ BA(On-site)/Offshore(Chennai – Ind

Responsibilities:

Conducted meetings, interviews and JAD sessions with

SMEs, business users and stakeholders to understand th

business process and gather requirements.

Analyzed business needs and created Business

Requirement Document and Functional Requirement

Document.

Conducted GAP analysis by interacting with business use

to analyze the current and proposed enhances system

requirements.

Meet with the project sponsor and list the stakeholders,

identify what role they play in the organization and assess

how they are involved in the project.

Document high-level business requirements for the purpo

of obtaining an estimate from the developer/vendor.

Followed Rational Unified Process (RUP) iterative approa

with its various workflow, artifacts and activities.

Followed UML based methods to develop Use Cases

Diagrams and Activity Diagrams

Assisted the technical team in understanding and develop

the appropriate functionality.

Conducted user interviews and JAD session to reduce th

Scope Creep.

Developed budget planning report and timeline of the pro

by conducting walk through sessions and meetings with

development, technical support and QA team.

Created Requirement Traceability Matrix to trace the

requirements throughout the whole development process

Participated in design review to ensure the integration of

requirements.

Worked as the Project Manager to keep track of the statu

project milestones and resource planning.

Created progress and completion reports, which were the

submitted to project management on a weekly basis.

Defined test cases, creating test scripts, analyzing bugs b

interacting with QA teams in fixing errors.

Responsible for providing documentation to team for

troubleshooting and resolving issues reported by system

users.

Review QA Test cases/scripts for accuracy and

completeness and provide sign off. Prepare UAT

Cases/Scripts and lead the assigned stakeholders though

the execution of UAT

Developed training materials for stakeholders. So they

maintain documentation after implementation.

Project Summary

The project involves the development and migration of

SureFire CRM processing system. To cater to Loan Office

Resume: Ganesh Kumar Balakrishnan E-mail: accr0b@r.postjobfree.com

Phone: 812-***-****

and Client Admin and Internal SureFire Admin. This is a w

based product, and implementation of the system at cloud

server. The system will accessed by only the following ste

Managed a team of 20+ people, had an offshore PM and

onsite client in charge to report.

The client is provided an access link to become an Admin

and he is called as the Client Admin (CA) for our referenc

Top of Mind (ToM) Admin can create LO’s for a specific C

handle the leads and act as sales force for the organizatio

The ToM Admin would be able to create/customize sites a

forms for each of the LO’s individually so that they can us

to promote their individual accounts. The LO’s would also

able to edit these forms and update them for online

submission.

Lendarama sites/forms that are created thus are made pu

and can be easily accessed by the customers (prospectiv

Loan applicant).

The customer will visit the site, register and project their n

on the provided forms.

In case the customer has already been registered user an

revisiting within 14 days, then the applicant will be taken t

his earlier profile page.

In the event of a new applicant, a new profile will get

generated for the customer.

Since Oct 2010 – Mar 2013 STLOGICS

CORP – Indianapolis, Indiana, USA.

Title MITE Application (Call Center App) Client Name

LCP Transportation

Position held – Business Analyst

Responsibilities:

As BA, my involvement in the project was to understand t

business, perform Market Analysis, Competitor Analysis,

SWOT Analysis, Strategic Vision and Feature Set, Prioriti

Features, Use Cases, SDLC, Storyboards, Test Cases,

Monitoring, Scalability

Work with vendor to determine the effort in hours and the

costing for development. Work with internal developmen

resources to assess internal effort. Document a detailed

estimate of project cost.

Worked with Onsite and offshore development teams and

setup meeting with clients, review weekly activity with the

teams.

Manage offshore teams and coordinate on the issues and

Page 5 accr0b@r.postjobfree.com

feature list with the teams. Also to Analysis, Design,

Development, Implementation and Maintenance Support

part of the task.

As a BA was involved in system documentation. As a clie

liaison activities consist of weekly meetings, JAD session

and perform one on one session with SME’s.

User Acceptance Test (UAT) for the application with the

customer SME’s before entering the production environm

Prepare UAT Cases/Scripts and lead the assigned

stakeholders though the execution of UAT

Performed complete understanding of Call Center

operations, Right from Call landing into TOLLFREE numb

till landing into each individual Agents desk.

Run the complete process understanding of Call Schedul

to Call Dispatch.

Perform a complete understanding of SLA for Calls, Each

calls has to be picked within first 3 rings.

The Calls handled should not be dropped less than or mo

than 89.9% for each insurance company in a day.

Forms filled by agents should be sent secured

manager(Encrypted) from offshore.

Project Summary

The project involves the analysis, design and developmen

a MEDICAID processing system(migrate their existing

system to .NET,C# for UI). To cater to MEDICAID membe

transportation and Claims process. This is a web based

product, and implementation of the system at headquarte

at Indianapolis, Indiana, USA. The system will be accesse

by Call center agents onsite and offshore.

The MITE System caters to Medicaid members requests

cab facility for ANTHEM, ANTHEM-HIP and MHS insuran

members. Member can get the status of the cab and the

claim for self-driven trips. MITE also provides for an onlin

data communication facility between ONSITE and

OFFSHORE call center agents, thus the same can be

updated to the member who is on call with the agents. Th

will help to track the approvals for special trips to membe

who would travel more than 50miles. This project is ongo

development and enhancement effort of around 6 person

.The project is spread over a period of one plus calendar

years. The project team consists of 7 members.

Environment: MS Office, MS Project, MS Visio, SharePo

2010, HP QuickTest Professional, Rational Clear Case,

.NET,PHP(old system),C#(UI) SQL 2008 R2, MS 2008 R2

server.

Since Jan 2012 – Mar 2013 STLOGICS CO

– Indianapolis, Indiana,USA

Title PLAYER POPULATION Client Name

BLACKBOX CREATIVE

Position held – Business Analyst

Resume: Ganesh Kumar Balakrishnan E-mail: accr0b@r.postjobfree.com

Phone: 812-***-****

Project Summary

The project involves the analysis, design and

development of a SOCIAL NETWORKING and MOBILE W

App. To cater to NBA players Social activities, host semin

meetings or social gathering with other NBA players. Thi

a web based product, and implementation of the system a

headquarters at Indianapolis, Indiana, USA. The system w

accessed by 3 levels of users, NBA players, Managers of

NBA players and Global Admin.

The PLAYER POPULATION System caters to

members who are NBA players, Members can request fo

membership through existing members or send email

request to global admin. Members can get the status of th

other members, comment on other members and tag othe

members, LIKE other members comments like Facebook

This project is ongoing development and enhancement e

of around 8 persons and spread over a period of one

calendar year. The project team consists of 9 members fo

both web and mobile application.

Activities

As BA, my involvement in the project was to understand t

business, perform Market Analysis, Competitor Analysis,

SWOT Analysis, Strategic Vision and Feature Set, Prioriti

Features, Use Cases, SDLC, Storyboards, Test Cases,

Monitoring, Scalability, Business Development activities.

Worked with Onsite and offshore development teams and

setup meeting with clients, review weekly activity with the

NBA players and the development teams.

Manage offshore teams and coordinate on the issues and

feature list with the teams. Also Analyze, Design,

Development, Implementation and Maintenance support

part of the task.

As a BA, I was involved in system documentation.

User Acceptance Test (UAT) for the Player Population

website with the SME’s. and collaborated with QA team to

develop the test plans, test cases and test script to be us

in testing based on business requirements and functional

specification

Used Rally to track, update Use case documents.

Environment: MS Office, MS Project, MS Visio, SharePo

2010, HP Quick test Professional, DRUPAL,PHP,LINUX

Ubuntu, SQL server.

Page 7 accr0b@r.postjobfree.com

Since Aug 2010 – Oct 2010 STLOGICS

CORP – Columbus, Indiana,USA.

Title Powersweep III Software certification

Client Name – Cummins

Position held – Business Analyst

Responsibilities:

Coordinated with stakeholders to identify software that

requires testing and certification for new Power sweep III

out.

Conducted sessions with stakeholders, end users and

subject matter experts to resolve the issues with the

installation and testing in new Power sweep III machines.

Documented installation instructions and package the

certified software for automatic installation on user’s

machines.

Assisted user having issues with software installation.

Managed the issue queue through Remedy incident

management tool.

Project Summary

Every 3 years Cummins will upgrade/change the

machines and software through Power sweep program. M

of the softwares require certification that it works well in th

new machine configuration. Hence, This project involves

installation, testing and packaging of various software’s fo

Cummins Power sweep III roll-out.

Activities

As BA, my involvement in the project was to understand t

business, list the software for certification, understand the

purpose of the software, Install them in the new machine

co-ordinate with the users to perform testing in the new

environment.

In case of issues, contact the SMEs or Product vendor to

the issue

Package the software with installation instruction and setu

the software installation steps in automatic installation too

Assist the users having issues with installation and provid

support.

Provide the weekly report to the site manager on the

installation status.

Environment: MS Project, MS Visio, MS Office, Remedy

Since Aug 2009 – Jul 2010 FILE ENGIN

– Indianapolis, Indiana,USA.

Title File Safe server Client Name

Resume: Ganesh Kumar Balakrishnan E-mail: accr0b@r.postjobfree.com

Phone: 812-***-****

File Engine

Position held – Technical Consultant

Responsibilities:

Supporting clients with technical issues file safe server.

Scheduling meeting for product sales with other company

CEO.

Recruiting new support engineers in the EST zone for

assisting customers.

Providing training about the SERVER to the technician.

Effective co-ordination between technician and customers

Providing insight demo about the server to the customers

Facilitates and managed meeting sessions with users and

SMEs to review business requirement capture.

Translated all the requirements in to business requiremen

and functional requirements.

Environment: Windows 2003/XP,MS Project, MS Office

Java, File safe server, File safe backup boxes

Since Mar 2006 – Mar 2009 ZOHO COR

– Chennai, Tamilnadu, India.

Title SERVICEDESK PLUS, Netflow Analyzer

Position held – QA Analyst/Software Support

Responsibilities:

Conducted JAD session with stakeholders to gather

requirements.

Facilitates and managed meeting sessions with users and

SMEs to review business requirement capture.

Translated all the requirements in to business requiremen

and functional requirements.

Implemented RUP methodology through Software

Development Life Cycle.

Created Business Requirement Document and Functiona

Requirement Specification.

Created Use Case specifications, business flow diagrams

and Activity diagram using MS Visio.

Participated in design review to ensure the integration of

requirements.

Worked closely with project managers, business owners

venders on regular basis.

Conducted weekly project status meetings with the

Page 9 accr0b@r.postjobfree.com

development and testing teams.

Used JIRA for defect tracking, facilitating and monitoring

process.

Conducted User Acceptance Testing (UAT) and collabora

with QA team to develop the test plans, test cases and te

script to be used in testing based on business requiremen

and functional specification.

Worked with business users and technical team to monito

the deployment of the application.

Environment: Windows 2003/XP,MS Project, MS

Office,Test Director, Java,PHP projects,SQL 2003

Since Jul 2005 - Feb 2006 DSMSOFT IND

PVT LTD – Chennai, Tamilnadu, India.

Title Network support

Position held – Team Lead

Responsibilities:

Providing voice based Technical support for Net gear

products to US, UK and Canada Customers.

Network Setup, Network Management and troubleshootin

Troubleshooting of internet/intranet access and resources

available on the WAN

Installing & Configuring of DNS, DHCP WINS

Installation & Configuration of Norton Antivirus on LAN

Providing Network Solutions for Corporate- Campus

Networking, Internet Solutions.

Since Dec 2004 to Jun 2005 SLASH

SUPPORT – Chennai, Tamilnadu, India.

Title Network support Client Nam

NETGEAR

Position held – Application Engineer

Responsibilities:

● Providing voice based Technical support for Net g

products to US, UK and Canada Customers.

● Network Setup, Network Management and

troubleshooting

● Troubleshooting of internet/intranet access and

resources available on the WAN

● Installing & Configuring of DNS, DHCP WINS

● Installation & Configuration of Norton Antivirus on

LAN

● Providing Network Solutions for Corporate- Camp

Networking, Internet Solutions.

Resume: Ganesh Kumar Balakrishnan E-mail: accr0b@r.postjobfree.com

Phone: 812-***-****

Since Mar 2004 to Nov 2004 SUTHERLAND

GLOBAL Services – Chennai, Tamilnadu, India.

Title Laptop,Desktop support Client Name –

Position held – Application Engineer

Responsibilities:

● Providing voice based Technical support for Net g

products to US, UK and Canada Customers.

● Network Setup, Network Management and

troubleshooting

● Troubleshooting of internet/intranet access and

resources available on the WAN

● Installing & Configuring of DNS, DHCP WINS

● Installation & Configuration of Norton Antivirus on

LAN

● Providing Network Solutions for Corporate- Camp

Networking, Internet Solutions.

Educational Qualification:

M.Sc., (Information Technology), Alagappa University,

Karaikudi, India.

B.Sc., (Computer Science), Vysya College, Salem, India.

Page 11 accr0b@r.postjobfree.com

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