Manager Customer Service
Resume:
Objective
To obtain a rewarding solution-driven service position allowing for the use
of over two decades of experience in Banking, Early Childhood Development,
and Office Management proven by successful, decorated advancement within
the workplace.
Profile
A seasoned Early Childhood Development & Finance Specialist with
experience in the areas of program management, communications,
executive administration duties, debt collections, office management,
and consumer service. Superior knowledge of interactive communication
skills both written and verbal, office facilitation, and strategic
business planning. Known for being an out of the box creative
thinker, with champion innovation and independent analytical skills.
Ability to manage multiple projects concurrently
with a solution oriented work ethic. Excellent knowledge of Microsoft
Office Suite products. Superior analytical, problem solving,
administrative, and listening traits with proven leadership skills.
Solid skills in managing and implementing timely and cost-effective
completion of multiple projects and tasks with high integrity and
compliance. Excellent verbal and written communications with strong
interpersonal skills at
all levels.
Skills/Qualifications
Project Management Microsoft Office Negotiations
Report Preparation Suite Skip Tracer Skills
General Office Skills Customer Service Communications
CPR/First Aid Certified Debt Collections Business Administration
Professional Experience
February 2000-December 2010 Creative Concepts Children
Center Irvington, New Jersey
Program Director
o Director of Early Childhood Development Center for a suburban
preschool with a license capacity for 200 children
o Managed a staff of over 30 employees providing everyday work
schedules, setting and maintaining professional goals, and enriching
the lives of our students and families
o Managed financial records containing tuition payments and billing
while establishing financial policies and guidelines for the center
o Prepared monthly preschool newsletters
o Conducted monthly staff meetings
o Interviewed and hired qualified staff for various teaching and support
staff positions
o Conducted tours of the school to respective and potential clients
o Managed tuition bill pay system and financial reporting of the center
o Prepared food orders and completed food program paperwork for
compliance
o Oversaw lesson plans, managed, observed, and evaluated the staff
o Performed monthly classroom inspections
o Conducted marketing research for grant writing purposes
o Established policies, procedures, and programs for the preschool
o Implemented new activities to motivate and increase the children's
learning curves
o Coordinated the daily activities of the teachers at the preschool
o Provided trainings and orientations for teachers and staff
o Established a Summer Camp curriculum for school aged youth
o Established Educational as well as Hearing & Speech testing component
to the center for early detection with a Counseling Firm
o Managed and assigned classroom duties in absence of regular teachers
o Managed student and employee files and records
July 1999 - February 2000 EPPI INC.
East Orange, New Jersey
Medical Transport Financial Manager
o Manage Accounts Payable and Accounts Receivables for medical transport
company
o Oversee financial accounting system and records management of over
2,000 clients
o ADP Payroll system administrator for 50 employees
May 1994- June 1999 PAYCO Collection Agency Edison,
New Jersey
Collections Manager
o Debt collections manager for Commercial and Corporate American Express
Accounts
o Skip tracer duties, negotiations with delinquent account holders,
established repayment plans and schedules
o Weekly reporting duties with each subordinate representative
December 1987 - May 1994 Chemical Bank Jericho, New
York
Collections Manager
o Oversee delinquent accounts of card member services division of
Chemical Bank
o Managed collections division of the call center supervising 18
representatives
o Managed debt recovery duties of delinquent card holders
o Trained staff on call center processes and procedures
o Established a metrics systems for staff to identify caseload and
recovery data
Education
o St. Augustine University Raleigh, North Carolina
Bachelors of Arts
References Available Upon Request
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