Customer Service Mental Health
Resume:
Gisella Cummings
*** ****** ***. ***********, ** 01119
accqyz@r.postjobfree.com
February 19, 2014
I am sending this letter to apply for the Interpreter Coordinator
I possess these qualifications:
.
. I have 5 years of experience working in social services
. Care Coordinator Tier One certificate.
. I have 5 years of customer services experience.
. Experience with special needs children.
. Excellent written and oral communication skills
. Excellent computer knowledge and literacy (Word, Excel, PowerPoint and
Outlook)
. Excellent skills with a diverse population including mental health.
. Experience in navigating any of the family-serving systems.
. Fully bilingual ( English and Spanish)
. Service oriented with more than ten years of servicing clients
. Human Rights Officer / certificate by Department of Mental Health
. CANS certify.
I would very appreciate to discuss this opportunity with you. I am an
excellent professional and I fit the requirements for this position. If
you consider scheduling an interview, please call me at 413-***-****.
Thank you for taking the time to review my resume. I look forward to
talking with you.
Sincerely,
Gisella Cummings
Gisella Cummings
164 Arnold Ave, Springfield, MA 01119
email: accqyz@r.postjobfree.com
Tel: 413-***-****
PROFESSIONAL EXPERIENCE
2012 - Present Human Rights Officer/ Medical interpreter
Mercy Hospital,
Springfield, MA
. Work closely with the facility or program leadership to ensure that
the procedures and protections in place are in compliance with DMH
policies and regulations in order to promote full respect and
protection of clients' human rights
. Inform, train and assist clients/staff served by the program/facility
in the exercise of their rights.
. Resource regarding privacy rights.
. Referral for legal information, advice and representation.
. Specially trained to help providers communicate with their non-English
or Limited English Proficient patients.
. Follow the Standards of Practice set forth by the Massachusetts
Medical Interpreters Association.
. Follow the National Standards of Practice for Interpreters in Health
Care set forth by the National Council on Interpreting Health Care.
. Abide by the confidentiality policies and regulations set up by the
hospital.
. Abide by the department's code of ethics and policies.
2011 - 2013 Intensive Care Coordinator - Gandara Center,
Springfield, MA
. Handle caseloads of youth/families and liaises with the Family Partners
and other team members to achieve program objectives.
. Facilitate the development of the Care Planning Team; monitor the
provisions and quality of services provided to the family and seek
community resources to support families.
. Deliver comprehensive, individualized intensive care coordination and
cost effective care for Hispanic families with children who have complex
mental health and emotional needs.
. Work directly with the youth, the family (or the authorized healthcare
decision maker), and others to identify strengths and needs of the youth
and family, and to develop a plan for meeting those needs and goals with
concrete interventions and strategies.
2009 - 2011 Family Partner - Martin Luther King Jr, Springfield, MA
. Assisted in monitoring the provisions and quality of services provided to
the family through the Care Planning Team, and helped the family gain
access to new services/resources as needed.
. Assisted in identifying formal and community resources (e.g. after-school
programs, food assistance, housing; etc.)
. Experienced in navigating the child and family-serving systems and
teaching family members who were involved with the child and family-
serving systems.
. Collaborated with other necessary individuals the youth and family may
have contact with, such as case managers, probation officers, judges,
attorneys, teachers, physicians, etc.
2007 - 2009 Customer Service Assistant - Target Corporation, Holyoke, MA
. Building and maintaining item plans.
. Monitor inventory levels for overstocked merchandise.
. Create and monitor weekly modeling files.
. Assisting in the creation of planograms.
. Knowledge of cash handling procedures, including cashier accountability
and deposit control.
2004 - 2007 Teacher - Beary Smart Kids Academy/Oldsmar Learning, FL
. Responsible for making plans for lessons each week.
. Coordinated games and fun activities for children.
. Provided creative and imaginative blend, which helped in delivering
lessons in a practical and interesting manner.
. Used various tools and techniques of teaching to handle young children's
physical and emotional needs at the appropriate time.
2001 - 2004 Teacher - Baycrest Academy, Tampa, FL
. [pic]Responsible for teaching and executing children's projects from
conception to completion.
. Took care and educated children from 0-12 years of age.
. Planned and organized a variety of activities both for individuals and
group activities namely play, dance, singing, games, and arts & crafts,
which helped children to bring out their talents and improve their
skills.
. Acted as a bridge between parents and children to communicate to parents
about their child's problems, developments, and education.
Languages Known:
English, Spanish
Education/Training:
Certificate - Human Rights Officer Certificate- Department of Mental
Health.
Certificate - CANS-MA certified.
Certificate - Tier One Care Coordinator (wraparound process).
Certificate - Tier One Family Partner (wraparound process).
Certificate - Medical and Community Interpreting Certificate Program.
Certificate - Emergent literacy for V.P.K instructors.
Certificate - Introductory childcare training course.
Certificate - Developmentally appropriate practices for infants and
toddlers.
Certificate - Behavioral observation and screening in childcare.
Certificate - CFM/CCFP "Record Keeping".
Certificate - CFM/CCFP menu's and meal service.
Contact this candidate