William J. Gardner
614-***-**** Westerville, OH. *************@*****.***
CAREER SUMMARY
A highly motivated diverse processional with over 18 years of experience in office administration, sales, mortgage
banking, real estate, account management and business management. A United States Navy military veteran
trained to pay attention to detail, lead by example and exceed expectations. An expert in enhancing profitability,
attaining key performance objectives, and dedicated to maintaining a reputation built on quality, service, and sales.
AREAS OF EXPERTISE
Sales Business Development Consumer & Real Estate Lending
Customer service Sales Management Expense management and control
Development of advertising Operations Management Project Management
PROFESSIONAL EXPERIENCE
JP MORGAN CHASE & CO.
MORTGAGE BANKER 2012 PRESENT
Refinance and consolidated existing mortgages.
Led team in customer satisfaction rating
Funded 61,000,000 in loans 2013
Efficiently managed a multimillion dollar pipeline of over 120 loans in a month.
Converted 69% of calls to application above team average of 54%
Closed 71% of loans originated above team average of 55%.
VERIZON WIRELESS
SENIOR SALES REPRESENTATIVE / RETAIL TO BUSINESS SALES 2010 2012
Retail and business sales, technician, sales trainer and business technology solutions.
3 time Top sales representative in district (Columbus, OH) in 2011
Coached, guided, and motivated sales staff to achieve sales goals through new retail sales, business sales, referrals, and
retention of existing account relationships.
Built alliances with local business to create wireless business solutions to increase profit and efficiency.
Achieved individual and location sales goals through new retail and business sales, referrals, and retention of existing
account relationships
BRG & ASSOCIATES / GARDNER VENTURES
MANAGING PARTNER/ REAL ESTATE SALES 1999 2010
Oversee day to day operations of the office and business, developed marketing and advertising, phone and outside sales,
created new accounts and managed existing accounts
Expanded footprint of business to multistate territory and doubled the number of accounts
Increased profitability while effectively cutting expenses 15%
Analyzed business financial statements, approved expenses, and managed budget
Created new advertising, marketing materials and managed website development
Developed new services to expand the business portfolio
MILITARY EXPERIENCE
1990 1995
UNITES STATES NAVY
Awarded top recruit out of 80 recruits in my company at the end of boot camp
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1 of only 3 recruits to be promoted in rank out of boot camp for outstanding performance and
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leadership
Earned position of class officer at Naval school of Health Sciences
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EDUCATION
2004 Bill Gallagher School of Real Estate, Charlotte, NC Brokers License NC/ SC
2003 J.Y. Monk School of Real Estate, Charlotte, NC Salesperson License NC / SC
1991 1993 Columbus State University, Columbus, OH
1990 1991 San Diego Naval school of Health Sciences, San Diego, CA