Heather A. Austin

#***-*** *********** ****, *****

London, Ontario

N6G 2V3

519-***-**** or 519-***-**** or accqw2@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

> Over 15 years' highly successful, professional experience in customer

service

> Efficiently monitored highly confidential and sensitive materials for

over 15 years

> Proven ability to excel in stressful environments and open to shift

work

> Self-motivated, proactive and confident in making independent

decisions

> Successfully adapted from military to banking and civilian work

environments

ADMINISTRATION:

> Trained & assigned duties to other secretaries/clerks

> Qualified clients and inputted personal information into file

> Performed front desk duties and delegated duties to other staff

> Coordinated travel and accommodation for military and civilian

personnel

> Generated, up-dated, revised reports, files and logs

> Balanced cash and made bank deposits

> Paid out consignors and other miscellaneous accounts

> Arranged appointments for pick-up and delivery

> Took minutes, transcribed, generated and distributed in military

format

MARKETING AND PROJECT MANAGEMENT:

> Assisted with new construction of homes for Habitat for Humanity,

London & St. Thomas

> Assisted with Jeans 'N Classics concerts & prep. with Habitat for

Humanity

> Liaised with internal and external distribution houses

> Facilitated presentations and specialized reports

> Maintained water quality project for Halifax/Dartmouth Harbour

> Shipped promotional materials across Canada; responsible for 5

physical inventory sites

> Acted as a liaison between branches, bank personnel and outside

agencies

> Responsibilities included handling high level Security Clearance

issues in Military Terminology

> Completed provincial tax reports

> Delegated duties to other secretarial members to ensure deadlines were

met

> Responsibilities included handling all Level 3 Security Clearance

issues

CUSTOMER SERVICE:

> Remained composed when dealing with escalated customer issues

> Dealt with customer concerns in a courteous and professional

manner

> Picked up and sorted food and cheques form various donors

> Put together menu items for Boys & Girls Club and Men's Mission

Services

> Performed all duties in front & back of house

> Acted as waitress/bartender/bar back

> Experience with special events and private parties

> Assisted with set-up and clean-up in banquet hall

> Summer employment as interior/exterior painter

> Summer employment as roofer

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WORK HISTORY:

Habitat for Humanity, London, Ontario

2013 to Present

Office Assistant/Greeter/Construction Supervisor

Samko & Miko, Mississauga, Ontario

2008 -2013

Cashier/Packer /Warehouse Person

Liberty Staffing, London, Ontario 2009-

2012

Warehouse person/Clerical

London Food Bank, London, Ontario

1998 - 2007

Front Desk Clerk / Client Identification Clerk /Warehouse Person/Cleaner

Toronto Dominion Bank, Toronto, Ontario 1988 -

1992

Administrative / Production / Marketing Assistant / Distribution

Coordinator

Department of National Defence, CFB Halifax, Halifax, Nova Scotia

1985 - 1988

Senior Administrative Secretary to Senior Utilities Officer

EDUCATION:

Health & Safety - Habitat for Humanity, London, ON

Smart Serve & Safe Food Handling - London Training Centre, London, ON

Hospitality Orientation Program - London Training Centre,

London, ON

Standard First Aid, CPR/AED - Red Cross, London, ON

W.H.M.I.S. - London Training Centre, London, ON

Computer Skills Certificate - G.A. Wheable Centre, London, Ontario

Secretarial Diploma - Murphy's Business College, Halifax, Nova Scotia

Academic Grade 12 - New Glasgow High, New Glasgow, Nova Scotia

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