Customer Service Representative
Resume:
Gail M. DeMarco
Pelham, NH 03076 *********@*****.***
Summary
Customer Service Professional with 15+ years’ experience successfully working within a team
environment. Expertise in understanding the organizational goals and working with clients to ensure a
mutually beneficial outcome. Proven track record exceeding expectations and goals. Advanced computer
skills.
PROFESSIONAL SKILLS
Customer Service Microsoft Access Microsoft Outlook
IVR phone system Microsoft Excel Microsoft PowerPoint
Western Union Microsoft Word Cashier
EXPERIENCE
Nagler Group, Bedford, NH
Why Not Lease It 2013-2014
Customer Service Representative
• Customer Service Specialist for incoming service calls.
• Assist customers with making payments, rescheduling payments.
• Underwrite leases for approvals.
• Verify and update demographics and payment information for customers.
Nagler Group, Bedford, NH
Comcast Business Services 2013-2013
Business Services Representative
• Customer Service Specialist for incoming trouble and service calls, schedule/re-schedule
installations for business class services unit.
• Member of the ICC Business Services Team since March 2013. I assist Comcast Business Class
customers to Confirm and or Reschedule their orders, answer questions, address issues.
• Process ER tickets for Tech ETA, Tech Go Back or Quota.
• I call customers to remind them of their installation date and time.
Customer Service
Home Depot, Salem NH 2012-2013
Home improvement and construction specialist.
• Assist customers with any questions or concerns they may have.
• Scan products to check out customers with speed and accuracy.
• Receive payments in form of cash, credit card, gift card or store credit and checks.
Team Lead
CCS Companies, Salem NH 2008-2012
Call center and collections for numerous projects.
• Assisted 70 customer service representatives with escalation calls.
• I maintained solid customer relations by handling client questions and concerns with speed and
professionalism.
• Documented status updates in required software programs following company standards
• Researched client issues and follow up as necessary, both internally and externally.
Patient Service Representative 2008-2008
Elliot Behavioral Health Center, Manchester, NH
Outpatient facility which provides therapy for patients.
• Greeted and registered patients, notifies medical staff of their arrival.
• Using system-wide EMR verified patient demographic and insurance information.
• Interacted with patients regarding complaints for effective and immediate response and
resolution.
• Used appropriate company procedures, referring doctors and correct protocols for writing
referrals. Schedules referral appointments with specialists, hospital test and lab work.
• Maintained provider’s schedules, optimizing effective scheduling of appointments. Confirms
appointments for daily schedule.
New Product Coordinator 1988-2007
Analog Devices, Wilmington, MA
Manufacturing company which makes semiconductor components.
• Acted as liaison between internal supply chain and off-site assembly site.
• Responsible for tracking individual components to final assembly using engineering assembly
request system (EARS).
• Responsible for ordering of components.
• Ensured all project requirements and/or objectives are properly documented and met in a timely
manner.
• Facilitated and coordinated communication for supported product lines/projects.
• Facilitated the product-line specification approval process from start-to-finish, including any
revisions.
• Collaborated with multi-disciplinary teams to develop production specifications.
EDUCATION & TRAINING
New Horizon’s Learning Center Microsoft Office Professional
Nashua, NH
Salem High School, GED 2003
Salem, NH
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