Customer Service Home Health

Shelia Howard

**** ********* ***., *********, ** 48198

Cell: 734-***-****

**********@*****.***

Summary

High-energy laundry/ room inspector focused on promoting customer satisfaction through exceptional

service and maintaining outstanding hotel accommodations.

Highlights

Exceptional customer service Customer service surveys

Exceptional communicator Conflict resolution

Inventory management systems VIP services specialist

Reliable Conflict resolution

Accomplishments

Managed housekeeping in 107-room hotel.

Cleaned all linen for 107- room hotel.

Experience

Holiday Inn Hotel and Suites July 2010 to January 2014

Laundry/ Room inspector

Ann Arbor, MI

Laundry/ Room inspector Clean linen Inspect rooms Inventory Ordering supplies Guest services

Clean rooms Clean public areas.

Recommended top dining and entertainment options for guests in the Ann Arbor area.

Home Health Aide Charles Scott September 2008 to F ebruary 2012

Direct Care

Ypsilanti, MI

Private duty home health aide Assisted with personal hygiene Assisted with physical therapy

Drove to appointments Paid personal bills Personal shopping Administered medication.

Progressive Residential Services September 2009 to J une 2010

Direct Care Worker

Assisted clients with hygiene Cooked meals Cleaned living space Drove to appointments

Planned activities Assisted with personal shopping.

P & K Cleaning December 2007 to M ay 2008

Day Maid, Appointment Setter, Janitorial

Ann Arbor, MI

Cleaned private homes.

Answered phones.

Set appointments for house and window cleanings.

Cleaned commercial businesses.

Education

Dorsey School of Business 2007

Medical Billing Certification 2007: M edical Billing

Wayne, MI, U SA

W.I.S.D 1999

GED

Ann Arbor, MI, U SA

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