Customer Service Manager

Brenda Rowman

** ***** **** #* *****: *** -***-**76

Londonderry, NH 03053 Cell: 603 -339-9563

************@*******.***

Professional Summary

My experience is extensive in all office procedures, various computer programs, credit analysis/worthiness, account collections,

customer relations, A/R, billing, written and oral communications and effective customer service.

Areas of Expertise

Extensive Customer Service Client/Account Management

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Credit and Collections Analyst Multi-task Management

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A/R and Billing Processes Creative Problem Solving

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All Office Procedures and Various Computer Systems Customer Relations

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Experience / Currently using SAP

Work Experience

Credit & Collections Analyst, 03/2006 – 12/2013

The Life is good Company – Hudson, NH

● Based on a weekly average, I keep A/R balances over thirty days past due within my assigned customer base at 10% percent or

less of the total aging balance for those customers. *Current (Jan./2013~March/2013) is at 6.41%

● Review customer aging and approve or hold orders based on individual customer account history and relationship and adjust

credit limits accordingly.

● I work closely with the sales and customer service departments to resolve and research account discrepancies and

report discrepancies found in records.

● Access computerized financial information to answer questions related to specific accounts.

● Evaluate accounting requirements for all new customers and approve credit worthiness. I review files, records and

other documents to obtain information and respond to requests.

● Extensive communication with customers, employees and other individuals to answer questions and explain information.

● I have developed effective long-term relationships with my customer base.

Patient Service Representative, 02/2000 - 03/2006

SJ Internal Medicine – Nashua, NH

● I worked with four doctors and nursing staff in a family practice office. I prepared and organized the appointment charts for

each doctor daily, greet and check-in patients for their appointment and update all pertinent data and insurance status for each

patient.

● Answer and triage incoming phone calls from patients while managing the doctor's daily schedule of appointments adding and

canceling patients accordingly for all provider's.

● Check-out patients and schedule all lab and diagnostic testing requests from the doctor and monitor and update all patient

records and notification within HIPPA privacy guidelines.

● I gained extensive customer service experience in a care oriented environment.

A/R ~ Billing Associate, 02/1995 - 02/2000

Winco Identification Corp. – Nashua, NH

● I worked for the credit manager at a manufacturing facility and was responsible for the A/R and billing processes for

the company. Applying all incoming payments and credits and collecting on all past due wholesale accounts.

● I was responsible for all the outgoing billing to the wholesale accounts utilizing two different computer systems while also

processing all EDI required invoicing on a separate dedicated computer system.

● Handled all aspects of the A/R~Billing Department procedures, including research and reconciling accounts, direct customer

account assistance and team collaboration with all company departments.

Education

2001 Hesser College – Manchester, NH

Associates Business/Accounting

1985 Nashua High School – Nashua, NH

General/Diploma

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