Technical Support High School

Arvind Singh

H.No. S-***,

Pandav Nagar,

Near Mother Dairy,

Delhi - 110092

Phone: +91-901*******

Email: ********.**@*****.***

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INTRODUCTION

To obtain a responsible position in an organization where my education and

work experience will have valuate application. I am seeking to work for an

organization, where I can use my Skills and knowledge which allow me to

gain expertise.

PROFESSIONAL EXPERIENCE

Organisation : Kent RO System (Current Company)

Duration : July 2013 - Till Date

Designation : Sr. CCE

Role & Responsibility : Technical Support

Organisation : Inerzijer

Duration : April 2012 - April 2013

Designation : Sr. CCE

Role & Responsibility

> I worked as a Sr. CCE for technical support

> Process : - Samsung

> Resolving the customer technical issue.

> Inform to customer by mail or message.

> Some time make an outbound call to customer to resolve his/her

issue, or taking feedback to the customer.

Organisation : Aegis BPO

Duration : Jan 2009 - Jan 2011

Designation : Sr. CCE

Role & Responsibility

> worked as a Sr. CCE or Spoc of the team

> Updating and maintaining the parameters of quality and inform to

the agents.

> Attend escalation call.

> Give the GPRS setting to the customers.

EDUCATION

B.A. (Eng Hons.) 2011

J.P. University, Saran

Intermediate Senior Secondary School, 2007

Bihar Intermediate Education Council (BIEC), Patna

HIGH SCHOOL, 2005

Bihar Secondary Examination Board (BSEB), Patna

PERSIONAL DETAILS

Date of Birth : 29 Dec 1988

Nationality : Indian

Sex : Male

Status : Single

Father's Name : Dudhnath Singh

Language : Hindi, English

Date: (Arvind

Singh)

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