Patrick Horst, PMP, CCNA

*** ******* **** • Cary, NC 27513 • 919-***-****

accqks@r.postjobfree.com

Career Highlights

Built and manage the RDU Network and Telephony department. Initiated, designed, and completed movement and promotion of a 1st level network support group to a Tier II Infrastructure Support group. Built and managed the team for Dell and Gateway Next-Business-Day support recognized by Dell for consistent on-time service and first call resolution. Managed the CARQUEST Tier 2 network support group responsible for over 3400 locations in the U.S and Canada and reduced employee turnover on the team by 85%. Manage the RDU Terminal 1 Network, Telephony, 802.11 and 3G/4G wireless projects to support remodeling of Terminal 1. Managed the completion of the RDU Terminal 2 Infrastructure wiring project on time and under budget (helped saved an estimated $700,000 total) to support the opening of RDU Terminal 2 by the January 23rd 2011 deadline. Managed the personnel for the CARQUEST Technologies NGCN project to install Cisco equipment in over 1300 locations in the United States. Led the Ryder Truck Rental System Upgrade Project in Southeast, which was completed early and within budget. Created sales presentations for local realtors that increased loan applications by 25%. Worked to save $30,000 in yearly operating costs for a local small remodeling company. Facilitated installation of point-to-point WAN circuits to connect newly acquired remote sites for an HVAC supply company. 82nd Airborne Division, Combat Engineer squad leader.

Skillset

- Network design, configuration, support, and troubleshooting.

- Team management

- IPsec and SSL VPN, ASA 5500 Firewall.

- Project management MPLS, Frame Relay, T-1, cable, DSL, satellite.

- Employee recruiting, hiring and mentoring EIGRP, OSPF, RIPv2, BGP, HSRP.

- Employee training Wireless 802.11a/b/g/n.

- Cisco IOS, Windows 9X-2000, WIN 7, NT, XP,Vista, UNIX Eos, MAC OS X, Ubuntu Linux OS.

- Budgeting and forecasting

- Experience with Cisco models 2955, 3000/3010,3550, 3560, 3750, 4506, 6506, Nexus 1000, 5000 switches; 800, 1700, 1800, 2800, 2900, 3600 routers; 1140, 1240, 1250, 1260, 1522, 1552, 3602 WAPs; 6900 & 7900 series VoIP phones and Cisco VG 224 and 248. Cisco UCS.

- Customer relations/service

- Marketing

- Server and PC maintenance upgrades and break/fix.

- Formal and informal presentations

- Dell PowerEdge servers, HP ProLiant and 9000 series servers and IBM X Series servers.

- Process documentation

Employment History

Network and Telecom Manager, Raleigh/Durham (RDU) Airport Authority.

Raleigh, NC 2012-Present

Manage all aspects of the RDU Network and Telecom team consisting of 4 individuals responsible for the RDU Cisco network, 802.11 wireless and telephony infrastructure. Responsibilities include employee hiring, training, development and retention, escalations, and network infrastructure planning.

Project manager for the Network Infrastructure installation project for the refit of RDU Terminal 1, including routing/switching and telephony. Work jointly with building contractors, airline and customer IT sections and RDU resources to install equipment and configure connectivity for Terminal 1 vendors, customers

and airlines.

Project manager for the configuration and installation of the refit of RDU Terminal 1 wireless infrastructure to include 802.11 and AT&T DAS (Distributed Antenna System) 3G/4G services.

Managed the Cisco UCM upgrade from version 7.1 to 9.1 and Unity to Unity Connection 9.1.

Managed multi-department projects including parking deck VG224 upgrade, Law Enforcement Watchdog Software wireless requirement upgrade, CodeBlue parking deck intercom upgrade, and VoIP communication requirement for RDU Employee and Customer parking lot installations.

Responsible for the vendor selection and procurement of equipment and services for the RDU Network Infrastructure to include working with vendors on pricing, determining quantity of equipment, ordering equipment and configuration to suit requirements.

Responsible for creating and managing the RDU Network Department capital and expense budgets.

Developing the 5 year CIP for the RDU Network, including wireless, routing/switching and telephony.

Network Engineer, Raleigh/Durham (RDU) Airport Authority.

Raleigh, NC 2009-2012

Network Engineer responsible for the support, upgrade, monitoring, design, and maintenance of the RDU airport access, distribution and core layers of the Cisco network, as well as, RDU firewall responsibilities.

Designed the configuration and deployed access layer switches in support of the completion of the RDU Terminal 2 project.

Manage and support Cisco UCM 7.1 and Unity 7.0 voicemail with over 750 Cisco VoIP Utilize Cisco Extension Mobility in support of RDU Airport Airline Common Use environment.

Manage, support and deploy RDU campus-wide wireless infrastructure to provide RDU employees access to internal WLANs and Boingo wireless Internet service to the traveling public.

Responsible for the Terminal 1 wireless redesign to support RDU WLANs and Boingo wireless Internet service. Redesign the Terminal 2 wireless Mesh design and implementation.

Managed the Brady NetDocs RDU upgrade project for internal backbone and horizontal wiring installation and documentation in Terminal 2.

Infrastructure Support Center Supervisor, CARQUEST Technologies, LLC.

Raleigh, NC 2006-2009

Network Supervisor responsible for the network support, monitoring and design team for over 3400 CARQUEST locations. Hands-on manager of 5 Tier II network support engineers responsible for configuring, installing, troubleshooting/supporting Cisco routers, Cisco switches and Netopia routers for store locations in the U.S. and Canada; for data, VoIP and streaming media multicast transmissions utilizing T-1 Frame Relay, MPLS, DSL, Cable, Satellite and Line of Site wireless technologies.

Managed the personnel for the NGCN Project to configure router and VoIP phones for stores converting to T-1 MPLS.

Served as an escalation point for customers that experienced acute connectivity issues.

Created a successful new hire training program.

Created Tier 1 training and performed PowerPoint training classes. Created Microsoft Word articles and Visio diagrams and added to a knowledgebase for Tier 1 helpdesk regarding basic network troubleshooting.

Documented the Infrastructure Support Center Team functions.

Installed and supported Cisco AnyConnect VPN client utilizing RSA certificate authority for point of sale system.

Unisys NBD Manager, Networx ITS, Cary, NC 2005-2006

Manager of 15 associates for Unisys contract for Dell and Gateway Next Business Day service on servers and desktop/laptops in Tennessee, South Carolina, Virginia, and North Carolina.

Served as an escalation point of contact for Dell and Gateway Next Business Day customers.

Responsible for the very low turnover of technicians on the Dell and Gateway contract, and grew the workforce from 6 to 15 technicians.

Project lead for the Ryder FAI Upgrade project. Infrastructure and software upgrades at all Ryder sites throughout North Carolina, South Carolina and Virginia.

Installed Aruba wireless network at Fairfield Resort in New Bern, NC.

Top field engineer for State Farm Insurance (Pomeroy contract). HP Desktop/Laptop, IBM X Series Server, Cisco network support, and POS software support for locations in North Carolina and Virginia.

Field Engineer, GTSI (PPT) contract with U.S. Army, Ft. Bragg. Cisco network, HP server/desktop/laptop, support for 18th Airborne Corps, 82nd Airborne Division, and on-post Honeywell Inc.

Decision One Field Engineer for desktop, laptop, server, and network support.

Mortgage Consultant, EastCoast Mortgage Group, Inc., Cary, NC, 2003-2005 (N.C. License # I-117432)

Worked with customers to secure the best mortgage option for their needs by choosing a conforming loan program offered from one of 24 banks.

Created and performed sales presentations for realtors to promote EastCoast Mortgage Group.

Partnered with numerous local realtors and increased their client count through individualized marketing

strategies.

Created a local marketing program that increased my mortgage loan applications by 25%.

Business Manager, W.G. Williams Contracting, Raleigh, NC, 2001-2003

Developed and maintained the first company Website.

Increased the company target market through flyers and local marketing.

Moved and maintained payroll and bookkeeping from paper to Quicken software and created a company budget.

Saved $30,000 with financial planning, supplier pricing and Quicken accounting software.

IT Administrator, Johnstone Supply, Inc., Raleigh, NC, 1998- 2001

Installed 12 Windows PCs on a LAN to an RS-6000 Unix server for POS terminal emulation and accounting, payroll and use.

Set up a WAN using ISDN point-to-point, utilizing Cisco routers and switches at two remote locations.

Recommended, installed and supported Quicken accounting and payroll software for the payroll department.

Installed and supported wireless inventory system.

Supported and upgraded the company RS-6000 server, Wyse terminals, and Windows PCs.

Maintained software instruction and support to management, sales people and new hires.

Military

Squad Leader, Airborne Combat Engineer, 82nd Airborne Division, Ft. Bragg, NC, 1992-1996

• Managed the health, welfare and training of a six person Airborne Engineer squad.

• Conducted civil engineering operations in support of Airborne Operations.

• Earned Army Achievement and Army Commendation medals, and R/U Certification.

• Completed the Combat Engineer Leader’s Course and the Anti-Armor Infantryman Course.

• Selected Soldier of the Month 8/94.

Education

• B.S., Information Technology and Security (graduated summa cum laude). Concentration: Information Technology

Management. Campbell University, Buies Creek, NC.

Certifications:

• PMP (Project Management Professional)

• CCNA (Cisco Certified Network Associate, 640-802).

• Dell DCSE (Dell Certified Systems Expert) number 406474 (expired).

Professional Development:

• Wake Tech Community College: Principles of Management.

• West Pace Consulting: Customer Service Training Course.

• StoneSmith Consulting: Sales Training and Marketing.

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