Customer Service Sales

Jaemie Richardson

*** *** ****** **, *** Vegas, NV 89110 ~ Cell: 702-***-**** ~ E-Mail:

accqk9@r.postjobfree.com

WORK HISTORY

* December 2005-March 2006 (temp) & March 2006-February 2014 (full-

time), Administrative Assistant/Customer Service Rep II, Culligan, Las

Vegas, NV

. Process all billing & inventory relief for household and

commercial sales installations

. Checking sales contracts and paperwork for accuracy and

completion and advising management of any issues

. Miscellaneous sales support duties including scheduling

appointments, lead tracking and qualifying leads,

maintaining volume spreadsheets, processing finance

applications and paperwork, etc.

. Aiding in correspondence between branches for any issues or

questions involving the Centralized BFC Data Entry process,

as well as providing backup data entry support when needed

. Scheduling installation for area builders as well as

handling any builder customer service & warranty

issues/requests

. Coding builder invoices and payments for

submission/processing

. Route support for data entry and handheld processes

. Collaborating with coworkers and other departments for

miscellaneous projects

. Resolving inventory issues

. Training new employees as needed

. Overflow support for the customer service queue

* July 2005-September 2005 Personnel/Maintenance Clerk, Steel Engineers,

Inc. (temp), Las Vegas, NV

. Typing work orders and maintaining spreadsheets

. Light HR duties such as checking employee timecards,

assisting in handling attendance issues, and screening

applications for employment

. General office duties included filing, archiving old files,

creating files for new hires, faxing, copying, distributing

incoming mail throughout the company

. Early morning receptionist (20 incoming lines and about 80

internal, also making sure beverages were available for

employees and customers in the warehouse and keeping the

counter clean)

. Assisting the Safety & Personnel director and her assistant

by preparing department billing breakdowns for temp agency

invoices, preparing and distributing monthly calendars, and

various other tasks as needed.

* March 2005-April 2005 Admin. Asst., Wynn Design and Development

(temp), Las Vegas, NV

. Assisting the manager in typing and issuing inspection

reports (punch lists)

. General office duties (e.g. restructuring the filing

system, sorting, filing, copying, faxing, e-mailing reports

within the office and to vendors, typing correspondence

between management and vendors)

* September 2000-August 2004 Remarketing Services of America, Inc.

d.b.a. RSA Solutions, Inc., Amherst, NY

> July 2001-August 2004 Dealer Sales Associate II

. Responsible for guiding automotive dealerships through the

lease-end process dependent on specific client guidelines

. Answered incoming calls and made outbound calls to dealers

to locate lease-end vehicles, negotiate vehicle sales, and

arrange for transportation of unsold units to auction

. Aided in building dealer-client relations

. Follow-up with dealers for sales documents and funds

. Dealt with four primary bank portfolios and was listed as a

backup for four others

. For two portfolios I was in charge of transportation issues

& lost vehicles, and primary liaison for any other problem

accounts

. Cold-called dealers providing information about new

programs to aide their inventory management and sales and

if needed, guided them through the application process

. Called lease-end customers to inquire about their opinion

on the quality of service for the duration of their lease.

> September 2000-July 2001 Operations Support Associate

. General office duties included sorting, filing, copying,

helped organize arrangements for the transfer of older

files to an off-site facility

. Ran reports for sales documents, special promotions, and

other lease-end forms and then checking those forms for

errors

. Backup for the reception desk

. Coordinated customer change of address between branch

office and main office, verified customer address and phone

number and when necessary, perform traces to locate them

. Minor hospitality detail (stocking and cleaning the break

rooms, making coffee, serving food and beverages to

visiting parties, etc.)

* January 1997-September 2000 Secretary, Richardson Tax Service,

Chaffee, NY

. Accounts receivable (cash receipts)

. Delivery of finalized forms

. Field incoming calls & scheduling appointments

* January 1997-September 2000 Personal Assistant for a private party,

Buffalo, NY

. Assisted in office remodeling (design, planning, and actual

construction)

. Minor accounting (balanced books - personal and business),

as well as issue payments for utilities and personal debts.

EDUCATION, TRAINING and CERTIFICATES

* January 2013 MITx - Certificate of completion for 6.002x: Circuits and

Electronics

* January 2013 MITx - Certificate of completion for 3.091x: Introduction

to Solid State Chemistry

* 1998-2000 Jamestown Community College - Math & Science

* 1998-2000 Genesee Community College - Math & Science

* 1997-2000 Regents Diploma, Pioneer Central School

SKILLS

* Extensive knowledge of QAD & DMS

* Intermediate knowledge of Microsoft Windows versions 95/98 thru 8.1,

Microsoft Office Suites (up to v2007, e.g. PowerPoint, Excel, Works,

Word, Access, Publisher, OneNote, etc.), Adobe programs (PhotoDeluxe,

Photoshop, Acrobat), Corel Paint Shop Pro, Xara 3D, Maya 6.5

* Internet capable

* Basic HTML & ASP.NET comprehension

* Can type approximately 70 wpm, 1200 key data entry

* Minor accounting abilities

* Some construction experience, including plumbing & drywall

** References available upon request

Contact this candidate