Customer Service Project Manager

Robert Ryan Fanning

*** ****** ***** accqix@r.postjobfree.com Mobile: 973-***-****

Landing, New Jersey 07850

Detail oriented, productive and conscientious manager with 13 years of experience in managing

operational policies and procedures, customer service, sales and accounting functions.

Professional Experience

BANK OF NORTH CAROLINA Myrtle Beach, South Carolina 5/2013 to 10/2013

Teller Supervisor

Managing the operations within the branch for surpassing auditing standards.

Following compliance within banking and federal reserve guidelines.

Training and developing tellers with customer service and sales skills.

8/2011 to 5/2013

TD BANK Surfside Beach, South Carolina

Assistant Head Teller

Managing the operations within the branch for daily and monthly reports to pass monthly audits.

Develop customer relationships with each customer to provide them with specific financial products that work

best for their needs.

Surpass sales goals set by management for customer referrals based off of services that we offer while training

staff on selling skills to improve their pace to reaching goals.

Administering vault duties and auditing tellers to make sure everyone is running in compliance.

SOCIAL MEDIA SCIENCE Myrtle Beach, South Carolina 10/2009 to 8/2011

Project Manager

Perform all responsibilities of Accounts Receivable, Accounts Payable and Payroll.

Responsible for all Customer Service related issues.

Implement and direct tasks to complete website creations with deadlines.

STAPLES Franklin, New Jersey 1/2000 to 11/2009

Sales Manager

Direct 25 employees and manage profit and loss, sales, inventory, merchandising, payroll and cost controls.

Achieved "Store of the Month" in sales and margin placing the store in the top ten percent of all US stores.

Elevated store's customer satisfaction rating within three months; ensured immediate resolution of customer

issues and concerns while complying with company policies.

Supervise, recruit, train, coach and communicate with all associates while assessing their performance.

Follow all security procedures and updating paperwork to meet all auditing guidelines.

Education

COASTAL CAROLINA UNIVERSITY Conway, South Carolina 8/2004 to 12/2006

Bachelor of Science Business Administration – Finance

COUNTY COLLEGE OF MORRIS Randolph, New Jersey 8/2000 to 6/2002

Studied Mathematics

Licenses

Life Producer Certification

Computer Skills

Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook

AS 400 ADP Payroll Fiserv Nautilus Jack Henry

Encore Microsoft Access Quick Books Internet Research

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