Visionary and innovative CEO with extensive experience in developing
powerful strategic business plans, within complex and highly competitive
industries, which have resulted in dramatic sales growth and significant
improvements in profitability. Strategic and creative leader with consistent
successes in developing and launching new and diverse products, creating new
business models, building efficient and scalable operations, leading highly
successful new business development initiatives and ventures, and securing
investor and bank financing . Highly successful track record of developing
world class service organizations, which result in extremely positive client
relationships and very high satisfaction levels. Solid history of hiring,
developing and managing top-of-class management teams, promoting teamwork,
mentoring and inspirational leadership. Excellent public speaker with
strong verbal and written communication skills.
Key Accomplishments
Within the Healthcare industry, built a start-up company from its
inception to market leader, generating $120 million in total contract value
and a business model which realized a 25%+ EBITDA and a highly profitable,
long term annuity stream
Raised $43 million from Venture Capital and secured $40 million in
Debt Financing during very challenging economic times.
Created new and innovative product lines and business models in
various industries which resulted in significant increases in revenues and
profitability and drove increases in market share and competitive
differentiation
Built world class service organizations within national,
multi-unit environments, consistently rated #1 in client satisfaction
Within the Direct Selling industry, built a global
Wellness/Nutritional business from $60 million to $200+ million within 3
years, and increased net profits from 5% to 22% of sales
Expanded into numerous international markets, including Japan,
Taiwan, Korea, Hong Kong and Mexico, building robust and fast growing
businesses customized for the local environments and cultures; added $75+
million in new international revenues in 3 years
Within the Retail industry, created a new retail concept from
scratch and launched initial prototypes which were considered the model
within the industry, outpacing the industry leader by 50%; increased gross
margin within core business from 29% to 41% and sales from $275 million to
$400+ million within 2 years
Within a Franchising organization, built the company from 500 to
1300+ locations, achieving close to $300 million in annual retail revenues;
directly responsible for dramatic improvements in Operations, Technology,
Franchisee Support Services, New Product Development, and increasing
Franchisee satisfaction levels from 65% to 94%
Business Experience
Restaurant Revolution Technologies August 2012 present - CEO and member
of Board of Directors
Restaurant Revolution Technologies (RRT) is the pioneer in providing
innovative and powerful Order Management Technology Solutions to the
Restaurant Industry. RRT s solutions provide popular restaurant chains
nationwide an easy-to-implement Order Management solution that enables
restaurant operators to offer their customers with a consistently
professional and delightful Takeout ordering experience, while providing a
positive ROI. RRT s proprietary and patent-pending technology is supported
by Call Center, Online & Mobile ordering platforms, all which are integrated
with top POS systems that reach a majority of restaurants nationally.
Developed and implemented new Sales strategies which resulted in
gaining signed contracts with marquee clients, such as Habit Gourmet
Burgers, Red Robin, Smashburgers, Eureka Restaurants, Lazy Dog Cafes, to
name a few. These clients represent in excess of 1000 locations. Overall
sales Pipeline is currently very robust, with numerous marquee clients in
active discussions
Built the company s Sales team, defined and implemented a more
effective Sales process, drafted first Client contracts, developed new
pricing strategies, negotiated directly with clients to get contracts signed
Lead all funding raising activities; developed investor
presentations, held numerous meetings with potential Angel and Venture
Capital investors, finalized a $6.0 million Series A funding
Took the organization through a Strategic Planning process, which
resulted in a new 3 year Strategic Business Plan which positions the company
as the clear industry leader, creating sustainable competitive advantages
and differentiation
Filed 3 patents to support the core Order Management, Customer
Analytics and integration with Social Media solutions
Prioritized Product Development roadmap which will position the
company as the most attractive solution in the marketplace, taking a very
fragmented landscape and offering one cohesive, fully integrated platform
Restructured overall Business Model to support greatly improved
efficiencies, stronger margins and cash flow, a more scalable operation,
while vastly improving Client Satisfaction
Building best of class Management Team, adding deep industry
experience in the areas of Technology, Operations, Sales and Marketing
DJS Consulting, Inc. January 2012 current Founder and CEO
San Diego-based consulting practice focused on helping start-up, small and
medium sized companies develop effective strategic business plans and
processes which result in a significant improvement in growth.
Develop and implement revised Sales strategies which result in
gaining a significant number of new client contracts
Development and implement funding raising strategies; which
include development of investor presentations, leading meetings with
potential Angel and Venture Capital investors, structuring Term Sheets,
securing funding
Take organizations through Strategic Planning processes, resulting
in the development of more effective Strategic Business Plans
Revise financial projections, evaluate and refine business models
to support stronger margins and better cash flow
Provide sales and operations support which result in significant
growth and improved profitability
Assist with re-organization strategies to position the company
more effectively going forward
Provide direction on key vendor contracts, client relationships,
staffing issues, recruit key members of the team and add new members to BOD
Assist with recruiting a world class team, building the Board of
Directors
Skylight Healthcare Systems, Inc. March 2001 July 2011 -- CEO, President
and member of Board of Directors
Based in San Diego, CA, Skylight is a venture funded, start-up company
within Healthcare providing an Interactive Patient System to Hospitals. Grew
the company from initial inception to industry leader within its market
segment.
Raised $43 million from 5 Venture Capital firms and 2 strategic
investors. Secured $40 million in debt financing.
Developed and implemented overall strategic business plan and
vision which positioned the company from an initial start-up with no
revenues to the clear industry leader, with close to 25,000 hospital beds
installed, $20+ million in annual revenues, $120 million in overall contract
value created, long term annuity streams and an EBITDA of 25%+.
Gained a clear understanding of the pressures being confronted
within Healthcare, dealing directly with the C suite.
Developed a dynamic and robust product line which included an
in-room Interactive Patient System in hospitals. The overall platform
generated a hard ROI and high value to clients helping them to improve the
patient experience and greatly increase staff satisfaction and productivity,
while also allowing hospitals to address major new initiatives within
Healthcare (i.e., HCAHPS, Meaningful Use criteria, Core Measures, etc.)
resulting in a significant impact to their bottom-line.
Developed a highly innovative and industry leading platform,
called iCarePassport, which allows hospitals the ability to interact with
their patients throughout the Patient Care Continuum -- from pre-admission
to post-discharge integrating Physician practices, Hospital Clinical
systems, Outpatient/Ambulatory services and other Healthcare professionals,
providing the ability to extend their support and services well beyond the
hospital stay. This offering was customized for their top service lines and
greatly increased patient satisfaction, improved physician relations, drove
increases in market share and prepared hospitals for the future initiatives
within the industry, such as accountable care organizations, medical home
strategies and the need to reduce re-admission rates.
Developed iCareConnect, which added video conferencing to the
overall system, allowing hospitals to efficiently extend their
communications from the patient room to support individuals in remote
locations, such as doctors, family, loved ones, pharmacists.
Developed a world class service organization which resulted in
client satisfaction levels ranked #1 within the market segment.
Negotiated numerous strategic relationships with various
organizations within the industry to drive a higher level of visibility and
penetration within the marketplace and also to extend the company s product
line.
Hired, developed and retained a world class senior management team
by far the best in the industry.
eDiets.com July 2000 January 2001 -- CEO, President and member of Board
of Directors
Based in Boca Raton, FL, eDiets was one of the leading weight loss sites on
the Internet, offering a personalized and customized diet and fitness plan
for each member based on their respective profiles; subscription based,
highly profitable business model.
Prior to my arrival, the company was realizing a $2.0-3.0 million
net loss per quarter; by the 2nd quarter after joining the company,
generated a $1.0 million net profit by launching innovative marketing
strategies and enhancing the product offering.
Launched innovative and exceptionally cost effective internal
sales campaign targeting existing database of 2.0+ million current and past
subscribers, offering incentives to re-start their diets. Resulted in a
significant increase in highly profitable subscribers, and a dramatic
improvement in the company s profitability.
Developed complementary personalized programs which strategically
supported the base weight loss population, the first being a customized
Fitness Program 20% of existing subscribers added this program to their
base subscriptions, generating incremental profits to the company.
Additional programs developed in the areas of Nutrition and Wellness.
Worked directly with all of the major portals, including AOL,
Yahoo, MSN, iVillage and other similar sites to support online advertising.
Rexall Sundown, Inc. January 1997 July 2000 -- President of Rexall
Showcase International
Based in Boca Raton, RL, Rexall Showcase International (RSI) was the Direct
Selling division within the parent company, offering a wide array of
innovative nutritional and wellness products through the use of independent
distributors globally. Rexall Sundown was a public company traded on NASDAQ,
at one point one of the fastest growing stocks on the index sold to a
European company for $1.8 billion cash in July 2000.
Built RSI from $60 million to $200+ million in global revenues in
3 years; realized dramatic increases in net profits and cash flow.
Realized annual compounded sales growth of 50%, while improving net profits
from 5.0% of sales to 22.0%.
Expanded the company into the markets of Mexico, Korea, Japan,
Taiwan and Hong Kong. Needed to customize the products for each respective
country, hire and manage local management teams, develop customized training
and sales programs, and deploy a localized approach within each country.
Generated $70+ million in international revenues within 3 years
Increased the size of the global sales force from 50,000 to
700,000+ independent distributors.
Made significant advances within the product line, adding to the
base nutritional offerings and also expanding into Sports Fitness and Beauty
Products.
Developed online sales and support tool for distributors called
Rexall.com; greatly enhanced selling efficiencies and increased distributor
productivity.
Maintained exceptionally high distributor satisfaction levels,
managed the distributor Advisory Council and developed excellent
relationships with top leaders.
Member of the Board of Directors for the Direct Selling
Association.
Office Depot, Inc. May 1994 October 1996 -- Vice President and General
Manager Business Services Division
Based in Delray Beach, FL, Office Depot, at the time, was the largest office
supply retailer in the country, with $8.0 billion in overall sales.
Recruited to head up their Business Services Division, one of 5 key
divisions within the company reporting directly to the President, was
responsible for in-store Business Service Centers along with the development
of a new, standalone retail concept.
Grew the Business Service Centers from annual revenues of $300
million to $400 million in 2 1/2 years.
Increased gross margin from 29% to 41% by re-negotiating contracts
with Xerox, Kodak and Canon resulting in a significant reduction in ongoing
costs.
Greatly expanded product offering, improved overall marketing
program, upgraded in-store graphics and merchandising.
Oversaw 5000+ employees and launched extensive training and
development programs to assist with upselling and customer service.
Launched regional Centralized Productions Facilities, equipped
with state-of-the-art and high volume production equipment and personnel.
Resulted in significant increases in volume, an improvement in gross margin
and a much higher level of sophistication and service to the customer base.
Developed a new retail concept called Images these were
standalone, one-stop Business Centers, which offered Design Services,
Copying, Printing, Fulfillment and Office Supplies. Developed everything
from the initial business plan, to the staffing profiles and training
programs for the employees, to the actual design of the stores. Ten initial
prototypes were launched, with each location generating revenues much
greater than the industry leader at the time, Kinkos.
Responsible for significant business development relationships and
contract negotiations with Xerox, Kodak, Canon, Taylor Printing, Harland
Checks, Discount Labels and numerous other vendors.
PIP Printing International Headquarters May, 1984 May 1994 -- Executive
Vice President
Based in Agoura Hills, CA, PIP Printing, at the time, was the leading
company in the country within the Quick Printing industry, generating $270
million in annual sales through 1300+ franchises. Also considered one of the
best companies within Franchising.
Oversaw all key support departments, including Field Operations,
Marketing, Sales Support, Technical Support, Purchasing, IT, Financial
Analysis, Training and Development, Major Account Operations, New Store
Openings, Corporate Store Operations.
Managed numerous Franchisee advisory groups, which included the
elected Advisory Council and the appointed Operations, Marketing, IT and
Training Steering Committees.
Completely re-structured the Franchisee support infrastructure,
moving from a generalist approach to a more sophisticated and structured
organization offering focused support in the areas of Operations, Financial
Analysis, Sales and Marketing. Increased Franchisee satisfaction levels from
65% up to 94% in 18 months.
Developed Centralized Production Facility concept (CPF s); the
larger Franchisees with numerous retail locations were able to centralize
their production into 1 facility; this allowed retail stores to focus on
selling, reduced the cost of equipment and personnel at the retail level,
and allowed the Franchisee to invest in much more sophisticated equipment
which resulted in their ability to greatly increase production, improve
margins and offer much a higher level of service to their customers.
Handled a complete restructuring of the bank debt assumed by the
company when acquired in 1991 which resulted in lowering the debt
obligations for the Franchisees and greatly improving their cash flow
position.
Member of the Board of Directors of the International Franchise
Association (IFA).
Education
Pepperdine University MBA, 1988
San Diego State University BS in Accounting, 1982
Affiliations
Member of Board of Directors Restaurant Revolution Technologies
Member of Board of Directors Bayhawk Ales, Inc.
Executive Director Jon Henderson Memorial Scholarship Fund
President of Kappa Sigma San Diego Area Alumni Association
I look forward to scheduling a call with you to discuss my background in
more detail Dave
David J. Schofield
CEO and President
DJS Consulting, Inc.
Cell #: 760-***-****
Email: **************@*****.***