Customer Service Quality Assurance
Resume:
William Alvarez
accqgu@r.postjobfree.com
**** *. ******** ****. #***-S59
Casa Grande, AZ 85122
Objective:
I thoroughly enjoy working with a team in service providing and manufacturing industries. I have diverse
experience working in Manufacturing, Customer Service, Documentation/Auditing, and physically
demanding environments. I am a reliable, articulate professional with a strong attention to detail and am
highly adaptable in any work environment .I strive to be an employee that my superiors can be confident
in. The go-to-guy that you can rely on no matter the circumstance. I take pride in my quality of work and
ethics. I am always interested in moving up and working as a team leader and/or management.
Experience:
National Vitamin Company- Casa Grande, AZ
11/13 – Present
Quality Assurance / Central Documentation
Responsible for auditing batch records for accuracy and making sure any discrepancies are fixed.
Responsible for logging releasable quantities of finished product into the inventory system. Responsible
for reviewing final product and paperwork before shipment to determine whether or not product can be
shipped. Inspect bottles of finished product to ensure they are free of any flaws or improper labeling.
Ensure while walking the plant all employees and machinery are within compliance of company S.
(tandard)O.(perating)P.(rocedures) and T(raining)M(anuals)’s, report to Vice president of Quality and
Quality Assurance Manager about any employees or machines that are out of compliance. Responsible
for filing large amounts of paperwork and creating master forms for labels of product to be shipped out.
National Vitamin Company- Casa Grande, AZ
06/12-11/13
Granulation/Milling/Weigh-up
Job duties include following comprehensive instructions specific to each individual formula while
adhering to all GMP and SOP's. Weighing up individual items for each formula, logging all item data into
computer for accuracy verification and inventory control, screen each raw material through mesh
screens to filter out impurities, Granulation of weighed up formulas, creation of coating solutions for
granulations, perform milling of granulated product on a Fitzmill machine after the product has dried, fill
out comprehensive paperwork as required by Quality Assurance and formula guidelines. Also certified by
company for operating forklift as job requires.
Abbott Laboratories though Manpower- Casa Grande, AZ
05/12-06/12
Production Worker/ Inspector - Temp on call assignment
Took part in a project performed by Abbott to ensure packages were within specification coming off the
production line then kept record of all products that were out of specification. Familiarized with GMP and
Abbott orientation videos and all employeee procedures.
Staples- Casa Grande, AZ
04/12-05/12
Easy Tech Associate
Give customers advice and solutions to their computer problems. Perform routine maintenance and
repairs on computers brought into the store, perform up sales on various components and services, give
customers comprehensive details about products and details of their own computers and accessories,
answer phones as needed, answer multiple questions at a time, and meet a sales quota weekly.
Caesar’s Entertainment/Harrah's Hotel & Casino - Laughlin, NV
Night Auditor-Front Desk Clerk
04/11-12/11
Perform auditing by logging large amounts of data in Ms Excel spreadsheets for Casino and hotel revenue
accurately and by specific deadlines throughout the night, perform cash transactions with a $300 bank
drawer and count out and drop bank at the end of the shift, perform multiple credit card transactions,
check in/out guests in a timely fashion, liaison to guests for after hours amenities/services. Answer
phones, set up wake up calls, provide excellent customer service, and multitask as business demands.
Caesar’s Entertainment/Harrah's Hotel & Casino - Laughlin, NV
Buffet Stocker/Busser-BOH
08/09-04/11
Stock and set up side stations for servers, clean and maintain stations, busser, run carts of dishes, cups,
linen, silverware, to be cleaned and sanitized. Heavy lifting of up to 75 lbs. consistently throughout entire
shift, taking out trash, breakdown and clean up/closing. I worked with a team of 7 to 10 servers nightly
in a 700 person capacity Casino Buffet. During my first year with the Food and Beverage Department I
received employee of the month award and transferred to the Front Desk as a Night Auditor for the Hotel.
Education:
High School Diploma- Mohave High School, Bullhead City, AZ (Class of 2009)
Penn Foster Career College- PC Repair Certified 07/2011
Advanced computer skills proficient in MS Office, Word, Excel, etc. Forklift certified (through employer),
Experience operating heavy equipment where attention to detail and hand placement can save your life
(Fitzmill milling machines, Ribbon Blenders, V Blenders, Tablet presses, Forklifts) Experience auditing
large amounts of data for accuracy, organization and proper filing for ease of access and traceability.
Experience working in high volume, physically demanding environments.
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