Customer Service Development

Darrian Grey

Customer Service/Ramp Agent

Jonesboro, GA

*******@*****.*** - 901-***-****

To utilize the skills and knowledge already obtained to be a productive and efficient team member

.

WORK EXPERIENCE

Customer Service/Ramp Agent

AirTran Airways - Atlanta, GA - October 2009 to November 2013

• Responsible for assisting passengers at the ticket counter with check-in, ticket purchases, and other issues

related to needs of airline passengers.

• Provide excellent customer service in gate area to assure that passengers reach their destination on time.

• Practice good security and safety measures while performing ground operations such as loading and

unloading of aircraft.

Ensure accurate and on time delivery of all aircraft parts, company materials, freight, cargo, and all passenger

luggage to outbound airline stations.

Direct Support Staff

Lighthouse Independent Living Inc - Kingsport, TN - June 2006 to May 2009

02/09 to 05/09

• Assisted individuals with physical and mental disabilities in daily living, personal hygiene, cleaning, cooking,

etc.

• Assisted individuals with physical and mental disabilities in the development of social skills, while out on

community outings, and with others living in the home.

• Completed, organized, and filed daily and monthly paperwork.

Residential Support Staff

Connections - Lexington, KY - December 2007 to February 2009

• Assisted individuals with physical and mental disabilities in daily living, personal hygiene, cleaning, cooking,

etc.

• Assisted individuals with physical and mental disabilities in the development of social skills, while out on

community outings, and with others living in the home.

• Completed, organized, and filed daily and monthly paperwork.

• Budgeted monthly funds for groceries, household supplies, and other miscellaneous necessities.

• Kept a log of daily spending and client activities, to assure compliance of facility requirements.

EDUCATION

Associates of Applied Science in Computer Drafting and Design

ITT Technical Institute - Cordova, TN

2007 to 2009

Business Management

Tennessee State University - Nashville, TN

August 2005 to May 2006

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