Management Information Technology

Jose A. Roman

787-***-**** http://www.linkedin.com/pub/jose-roman/4/a76/705/

*********@*****.***

INFORMATION TECHNOLOGY Executive

IT Enterprise / Executive Leader ~ CIO ~ CTO ~ VP of IT

Experienced Information Technology Executive with proven experience

developing and executing IT

strategies in alignment with corporate objectives. Successful in

manufacturing environments

during all cycles of business, including high growth, downturns and

acquisition integration. An

established record as a leader & business partner who collaborates with

other executives to use

technology to transform and simplify business processes while delivering

bottom line measurable benefit.

An energetic leader with a passion for people development, a track record

of recruiting and retaining top

talent and a demonstrated ability to effectively lead and work in a highly

matrixed, global environment. Fluent in English and Spanish. Strong

capabilities in:

? Regional Projects Portfolio ? DRP/BCP Management ?

IT Governance

? Operational Excellence ? Systems Life Cycle ?

Risk Management

? Cloud / Office 365 ? Organization Transformation ?

Business Case Methodology

? Diverse/Virtual/Matrix Teams ? Enterprise Architecture

? Change Management

1 PROFESSIONAL EXPERIENCE

Eduk Group (Jul 2011 - Present)

1 Education Industry Leader in Puerto Rico/USA with more the 40 campuses,

3,800 employees and 26K+ Students in the network.

Executive Director, Corporate Infrastructure and Technology Operations:

. Provided strategic and operational direction to support EduK Group

Corporate IT Infrastructure and Technology Operations (ITO) organization.

Drive and implement strategies that leverage technology and will partner

closely with senior management leaders to align information technology

with organizational goals.

. Improved systems availability from 96.0% up to 99%+.

. Successfully drove key enterprise level process improvement initiatives

following a risk management approach: Employee Account Provisioning and

Termination Process, Password Reset, Procurement Process, and Manage

Services Metrics optimizations.

. Defined and ensure effective implementation of IT solutions and services

by developing impacting business case justification, financial impact

assessment and ROI analysis on key enterprise level decisions saving the

corporation more than $325k in operating expenses (AT&T Master

Agreements, Data Backup Circuits Pay Per Use Technology, Mobile Devices,

Office 365, Private Cloud, IPBX, and Preferred Vendor selections).

. Improved 50%+ on Incident, Access and Service Request Management

operations and Projects Portfolio performance.

. Prioritized, and managed IT Projects Portfolio in support of business

goals. Ensured delivery of projects within determined time and budgetary

constraints by fostering and adopting "Think out of the Box" philosophy.

. Transitioned the IT Corporate Organization (People, Process and

Technology) from a premises infrastructure and operations model into a

Cloud driven/managed solution (Office 365 / Private Cloud / AVPN).

. Led Information Technology Governance transition model using industry

leader's frameworks like COBIT, ITIL, PMI, ISO and ISACA.

IT GOVERNANCE ADVISERS, Puerto Rico (Aug 2010 - Jul 2011)

2 IT Consultants

Managing Partner

. Provided general consulting in the IT governance space which includes the

areas of strategic/tactical planning, project portfolio methodology,

project management, enterprise asset management, process improvements,

ITIL (service delivery) and Cobit (Internal Controls).

. Drove the execution of large complex internal technology projects

. Engaged company leaders and peers to build vision by aligning People,

Processes and Technology towards a common business goal.

PFIZER (FORMERLY WYETH) PHARMACEUTICAL CO., US and Puerto Rico:

3 A diversified global healthcare product and service innovator with over

67 billion in annual sale and 100K+ employees.

IT Senior Director (Jan 2006- Jul 2010):

. Managed the US regional IT shared service operations which included

infrastructure, data centers, operations, networks and service desks with

a staff of 125 employees, 8 direct reports and a consolidated budget of

$20 million.

. Implemented, tracked and improved regional portfolio programs by

directing over 40 projects yearly.

. Developed, tracked and improved Business/IT Service Level

Agreement/Objectives (SLA, SLO) by 25% by implementing quarterly vendor

management performance review meeting with stakeholder's participation.

Key member of Pfizer's Global Service Management Steering Committee.

. Proactively monitored IT staff performance in alignment with career path,

development plans and regional cross training opportunities.

. Acted as key IT business partner by aligning corporate, operations and

remote sites with a cohesive business strategy (from bottom to top).

. Developed and managed corporate self-assessments and audit

protocols/processes with outstanding audit results.

. Contributed to $10 million cost savings by designing and deploying a

global, regional and site share services model in United States.

. Led the Corporate IT Assets Management Policy Optimization Team which

resulted in the improvement of 30% inventory accuracy and annual savings

over $6 million dollars.

. Key corporate member of the Wyeth-Pfizer Information Technology

transition/integration team.

2 IT Director (Nov 1997- Jan 2006):

. Managed and provided oversight for IT lifecycle operations with two vital

manufacturing plants with a staff of 75 employees, 5direct report, and a

consolidated budget of over $7 million.

. Planned, directed and designed all IT department operational activities

(Infrastructure, Operations, Applications, Service Desk, Compliance and

Business Process Management)

. Key project team member for the construction, commissioning and

validation of the first Manufacturing Cells for the corporation (Effexor

and Pristiq products) buy implementing IT / Automation grey area design.

. Facilitated the integration of engineering, automation and manufacturing

systems and new technologies (PLCs, SCADA, DCS, and Data Historian) into

a unified IT governance structure.

. Achieved over 90% first time call resolution, 3% abandon rate and $1.5

million in operating expense savings by optimizing the IT Service Desk

operations.

. Reduced $25 million of expenses by implementing the Corporate Enterprise

Architecture Standard using SAP, Labware (LIMS), Documentum (DMS), MES

as core ERP and manufacturing execution systems platforms.

. Led the design, construction, commissioning and qualification of a $4

million leading edge regional data center in order to meet the 99.98% IT

service availability required by the businesses.

. Proven leader managing third party organizations like contractors

recognized engineering firms and consultants from around the world.

. Ensured compliance with SOX and FDA guidelines.

3 IT Manager: Commercial Business Unit (Jun 1987- Nov 1997):

. Managed the Client Systems Support (desktop hardware, software, and help-

desk) area. Oversaw the infrastructure architecture and operation for all

IT activities.

. Key leader in the construction and commissioning of the first state of

the art / automated distribution and warehouse management system.

. Led the migration from a manual process to the first automated sales and

distribution system in the company using the BPCS enterprise system

package based on an AS400 platform. Realized $1.5 million operating

expense savings and a revenue increase of $75 million per year.

. Generated a sales increase of 15% by implementing the first corporate

Sales Force Automation System.

EDUCATION/Certifications:

>Masters in Information Systems Management (Cum Laude)

>BS in Computer Science and Business Administration (Magna cum Laude)

>Certified Information Systems Auditor (CISA)-ISACA: 0972872

>Certified Information Security Manager (CISM)-ISACA: 0912259

>Certified Internal Controls Auditor (CICA)

>ITIL v3 Fundamentals Certification

>Six Sigma Fundamentals

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