Brianna Luck

Cell: 512-***-****

accq3t@r.postjobfree.com

Objective

I am a hard working, customer service oriented individual seeking a long-

term career that will challenge my current well established abilities and

give an opportunity for advancement. Working with individuals of all ages

over the phone as well as in person has always brought fulfillment to my

life. I relate well with people and enjoy being the one person customers

look forward to speaking with during hectic business schedules. I am a

quick learner and can excel in any job calling for good people skills,

critical thinking, and close attention to detail.

Qualifications

I have spent many years in the Clerical / Customer Service field. I find

great joy in working with people on a daily basis to expand my networking

capabilities and natural ability to build rapport, which is essential for

any thriving business. I have an extensive background in warehouse office

environments, as well as other office settings as well. I am passionate

about the work that I do and conduct myself as if the business were my own.

All combined experiences have developed my people skills and allow me to

understand and communicate with any age group as well as become quick to

excel in any new learning environment.

Education

Taylor High School Taylor, Texas

Education Level: High School Diploma

Taylor High School / Johns Community Hospital

Health Occupations Education

Education: Basic standards of working in a healthcare environment,

procedures, safety, and hands-on rotations throughout the community's

healthcare settings, such as the local hospital emergency room, nursing

homes, and public school nurse's offices

Temple Junior College of Taylor / Taylor High School

Completed Certified Nurse's Aide Training

Temple Junior College of Taylor

Completed Phlebotomy Technician Training

Austin Community College

I am currently earning my associate's degree in Psychology

Work History

July 2008 - Jan 2013

American Glass Distributors - Austin, TX

Customer Service / Front Office

Job Description: Answered 5 lines in a fast paced work environment for an

auto glass wholesale company, quoted prices to local auto glass companies,

completed and filed return tickets for any unsatisfactory glass, organized

delivery routes throughout central Texas, kept track of glass not in stock

as it came in from the corporate warehouse daily, kept inventory and

stocked sundry products, tracked and labeled packages traveling through our

courier service, and did my best to keep the office running smoothly to

ensure customer satisfaction.

May 2007 - April 2008

Pie Cubed - Austin, Tx

Receptionist

Job Description: Performed administrative duties for a computer

refurbishing warehouse, answered all incoming calls, business accounting,

inventory, shipping and receiving, scheduled trucks to and from warehouse

to pick up and drop off products, billing, data entry, in-side and out-side

customer relations, kept track of all employee time-cards, and sent a

business overview including production numbers to the corporate office in

Ireland on a daily basis.

Feb 2006 - Feb 2007

Austin State Hospital - Austin, Tx

Psychiatric Nurse's Aide

Job Description: Observed patients on the floor on a daily basis,

documented their daily activities, prepared paperwork for the on-coming

shift, prevented patients from hurting themselves or others, observed

patients that needed 24 hour 1:1 observations, maintained a calm and serene

environment for patients to heal their mental anxieties, and relayed needs

from the patients to the nurse.

Jan 2005 - Jan 2006

Pop-A- Lock - Temple, Tx

Dispatcher

Job Description: Took in-coming calls from frantic customers that have been

locked out of their home or vehicle, provided excellent customer service to

ensure their experience will relieve any anxiety, determined the nature of

the customer's need for our services, as well as the correct technician to

dispatch to the call, gathered the geographical location and closest cross-

streets to the customer, dispatched the closest appropriate technician to

the customer, stayed in constant contact with the technicians, and kept a

log of technician jobs and locations.

Jan 2004 - Dec 2004

Protect America - Round Rock, Texas

Accounts / Data Entry

Job Description: Entered customer's information in the company database for

a security alarm system provider, made out-bound and received in-bound

calls to verify and update information, contacted police and fire

departments to verify the correct dispatch numbers were on file, gathered

directions to customer's locations as needed, created spreadsheets daily,

and filing.

SKILLS

Typing Speed : 45 Words Per Minute

Ten Key : By Touch

Email Software (Outlook)

Internet Browser (Netscape, Internet Explorer, Etc.)

Peripheral Devices (Scanners, Printers, Fax)

Personal Computer

Presentation Software (Powerpoint)

Spreadsheet Software (Excel)

Word Processing Software (MS Word)

Navigating through a DOS system (no mouse involved)

References

Shorty Mitchell - Sales Manager 512-***-****

Joe DeLeon - Supervisor/Inventory 512-***-****

Melissa Walker - Office Manager 254-***-****

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