Customer Service Project
Resume:
Fran DeNucce
Milford, NH *****
SUMMARY OF QUALIFICATIONS:
•10Yrs. Office Management
• 9 Yrs. Credit & Collections
• 8 Yrs. Engineering Project Management/Program Management
•14 Yrs. Customer Service/Support
•Team Player, Mulit tasker, work independently
•Project oriented, sticking to a task until completed
•Successful learning & comprehending new methods
EXPERIENCE:
12/13 1/14 USPS Holiday Mail Handler, Nashua, NH
• Assisted in loading mail to runners
• Separated mail by zip codes into labeled carts, then separated into individual zip code sack bags
• Tied full sacks for destination, loaded on carts and sent to appropriate department
• Loaded mail cages on trucks and also trained in 2 other areas of Processing mail & packages
7/12 12/12 Transaction Processor/Veritude Agency/Fidelity Investments, Merrimack, NH
• Provided a high level of service by accurately processing Benefit transactions for deadline
• Entered data and circulated retirement transactions
• Successfully worked issues and prepared for 1st signing, This position was a 6 month contract.
9/10 5/12 Manufacturing/Production – Alene Candles, Milford, NH
• Quality Control involving Manufacturing, start to finish production of making candles
• Wick cutting, reheat, inspecting, labeling, lidding, packout, pallet and shipping
9/00 3/09 Sr. Office Manager, Fred Fuller Oil Co. Milford, NH
•Responsible for interaction w/customers daily, delivery status/payments, Prebuys,
budgets scheduling service, Collection calling/working credit issues
•Managed oil inventory daily, non collection deliveries of COD customers, bad driveways, directions,
collection of timecards for Payroll, dispatched to oil drivers daily
•Posted oil and cash to Customer accounts daily and ordered supplies for drivers/office
7/99 6/00 Project Operations Specialist III, TAC Staffing, Compaq, Nashua, NH
•Processed 3rd party Vendor purchase orders and monitored status of product shipments
•Tracked and reconciled project expenses and revenue to date
•Invoiced customer for hardware delivery and labor, managed inventory tracking spreadsheets for
updating Project Teams
7/98 6/99 Customer Service Rep/Planner, TAC Staffing, Compaq, Salem, NH
•Performed call receipt/response to customer inquires on system/option orders placed by High
Performance Engineering
•Included order status, expediting requests, lead time info, change order approvals, tracers and
configuration alternatives
6/97 6/98 Customer Account Rep, TAC Staffing, Digital Equipment Corp, Nashua, NH
•Processed/registered the installed base config. for products/services sold through business partners
•Insured timely and accurate registration data in D Bos, Smart, Score, and other MCS Systems
•Direct contact w/partners & customer to resolve service delivery issues for improved customer
satisfaction and increased revenue opportunities
11/96 5/97 TeleConference Service Rep, TAC Staffing, Digital Equipment Corp, Merrimack, NH
•Scheduled, modified, confirmed telephone conferences for internal World Wide customer using multiple
processing capabilities, assisted customer calls with hardware problems
1/96 7/96 S/W Contracts Sales Rep, TAC Staffing, Digital Equipment Corp, Merrimack, NH
•Renewed Campus wide Software Licensing contract for Educational customers
•Maintained accurate database, new accounts and prepared quotes for customers
4/94 4/95 Office Manager, Hillsboro Farms LTD, Milford, NH
•Bookkeeping & Accounting for 6 Convenience Stores/Mobil Gas Stations, included payroll, daily cash,
accts pay/rec, stock transfers, collections and monthly balancing
4/89 12/92 Engineering Project Mgr. Digital Equipment Corp, Littleton, MA
•Managed assigned Value Engineering Cost Reduction projects, both hardware & software
•Obtained approval/commitment for project goals, additional resources & manpower exercising strong
negotiation skills
•Developed proposals, project plans, schedules and budgets and tracked expenses
•Supported new product development & Sustaining Engineering, provided technical support for
engineering change orders and parts lists
1/84 3/89 Project Specialist III, Digital Equipment Corp, Merrimack, NH
•Managed projects outside the Manufacturing Plant for Marketing Groups & Mgmt. Centers
•Formed partnership with Marketing & Sales to define deliverables, schedules, managed funding of
external resources, developed proposals/project plans, interfaced with customer
•Supported qualification and implementation for new products, also provided technical support for
reconfiguring systems
EDUCATION:
•Daniel Webster College, Nashua, NH, Business Courses
Principals of Business Management, Accounting 1&2, Data Processing, Business Law
•NH Vocational Technical College, Nashua, NH, AUTOCAD Update Courses
SPECIALIZED TRAINING
Project Mgmt. 1&2 AUTOCAD EMAIL ADDRESS: ************@*******.***
LT Project Mgmt MS Word
Power Point Excel Basic
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