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Customer Service Assistant

Location:
Canton, NC
Posted:
February 19, 2014

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Resume:

Lauren Elyse LaMonte

accq1v@r.postjobfree.com

** ****** ****

Clyde, NC 28721

Phone: (c) 252-***-****

CAREER OBJECTIVE

Seeking an administrative position that will help me maintain my highly trained administrative and

customer service skills while challenging my creative and organizational abilities.

EDUCATION

•Criminal Justice, January 2010 to Present

University of Maryland University College, Lakenheath, United Kingdom (Online)

•Nursing, January 2008 to December 2008

Charleston Southern University, North Charleston, South Carolina

•Nursing, August 2006 to December 2007

Georgia Southern University, Statesboro, Georgia

•Business, August 2005 to May 2006

East Georgia College, Swainsboro, Georgia

Course Highlights:

EXPERIENCE

Family Advocacy Program Assistant

RAF Lakenheath, United Kingdom February

2011 January 2013

•Helped the Family Advocacy team build each case, provide treatment and help families recover

from domestic violence.

•Coordinated Child Sexual Response Team meetings when needed for any Child Sexual

Maltreatment referral our office received

•Coordinated High Risk for Violence Response Team meetings when needed for any High Risk for

Violence referrals that our office received.

•Helped coordinate care of the family or removed children with British Social Services

•Worked closely and liaise with British Social Services on all cases involving children.

•Gathered police reports, pictures and all relevant information pertaining to each case

•Made notifications to Security Forces Investigations, Air Force Office of Special Investigations and

the Commander and First Sargent involved in each case.

•Provided administrative support to four licensed social workers, two registered nurses, and our

Family Advocacy Officer who overseas our program.

•Scheduled client appointments

•Scheduled meetings with Wing Commander, Vice Wing Commander, Squadron Commander and

Flight Commander when needed.

•Scheduled and prepared slides and agenda for our quarterly Family Advocacy Committee meeting.

•Created the agenda and facilitate our Clinical Case Staffing meetings held monthly

•Facilitated administrative duties such as creating patient charts, filing notes, field phone calls,

schedule patients, greet patients, check patients in and out of the clinic

•Worked 40 hours a week at the Family Advocacy Clinic

Nurses Assistant, Trident Community Hospital

North Charleston, South Carolina November 2008 June 2009

•Provided care for patients

•Helped make patients stay as comfortable as possible

•Analyzed the medical practices of the Doctors and Nurses

•Acted as a liaison between the patient and the Nurse

•Handed out and collected breakfast trays to patients

•Monitored patients diets to assure the patient was following Doctors orders

•Worked 20 hours a week caring for patients at Trident Community Hospital

Secretary/Cleaner, Dabco Cleaning

Charleston, South Carolina September 2008 August 2009

•Managed operations of Data Processing System

•Responsible for ordering supplies in coordination with purchasing departments

•In charge of 2 corporate accounts; 24 individual accounts

•Supervised 3 employees

•Worked 40 plus hours a week at Dabco Cleaning

Receptionist, Great Clips

Peachtree City, Georgia November 2004 August 2005

•Received telephone calls, greeted customers, and ascertained the nature of the calls or visits

•Input and verified data

•Customer Service

•Worked 25 hours a week at Great Clips

Volunteer, Brooks United Methodist Church

Brooks, Georgia November 2004 August 2005

•Handed out food to the less fortunate

Collections, Salvation Army

Fayetteville, Georgia November 2004 August 2005

•Rang bell outside of Target to collect money for the Salvation Army

Coordinator, Special Olympics

Clovis, California November 2004 August 2005

•Coordinated events

•Supervised Athlete’s

•Supported Athlete’s and their parents

ACCOMPLISHMENTS/AWARDS

•EMT Basic Training Before leaving the states I completed EMT Basic Training at Low Country

Regional

•Basic Life Saving Skills – Completed every two years when working as hospital personnel on a

United States Air Force base.

•Government issued Security Clearance

SKILLS

•Organizational skills

•MS Office (MS Word, Excel and PowerPoint)

•Typing: 90 wpm



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