Sales Manager
Resume:
OBJECTIVE
Telemarketer
__
Sales and Marketing Leadership
Business Development / Marketing, Sales Training & Team Leadership
Assertive, customer-driven, business savvy top-performing Executive
combining expert management, a keen ability to cultivate strategic
relationships, and expand customer base, while driving strategic growth and
profitability in competitive markets. Intuitive knack for building rapport,
and motivating others, generating loyalty and trust with clients and staff-
innate talent to motivate others to excel. Strong presentation,
negotiation, professional with excellent communication and presentation
skills basic knowledge of Microsoft Office.
Sales & Marketing expertise includes:
. Channel & Account Development . Regional & Territory Management
. Solutions & Consultative Selling
. Goal Attainment / Revenue
. Competitive Market Positioning Growth
. Team Performance Measurement . P&L Forecasting / Budgeting
. Strategic Market Planning . Negotiating / Influential
Selling
. New Product & Market
Development
Sales/Management Experience
Embargo Leads, LLC ~ Madison, Wisconsin
Owner 2004-2010
Strategic Planning, Employee Recruitment, Employee Benchmarking,
Telemarketer's Assessments, Account Manager Sales Training, Team Building,
Business Development Training for Account Managers.
Developed mortgage Leads, Invoicing/Billing/Payroll, Website management,
Training & Quality Assurance, Scripts Writing, Client Communications,
Specific Project Considerations, File Transfers & Transfer Instructions,
Client Leads Management System, Client networking ~ finding new avenues of
lending resources for Loan Officers, Telemarketing Privacy & Compliance,
Campaign Management, New Product & Market Development, and E-Marketing
Campaign Deployment using CGI, HTML forms coding, and GUI.
Sico America Inc., ~ Belleville, WI
Shift Lead/ Industrial Spray Painter 2007-2009
Keeping the daily operations of the factory 2nd shift flowing smoothly:
through product placement, shipment
scheduling list, training to all new employees on 2nd shift in company's
safety policies and workplace
procedures, equipment and machine safety, accuracy in order placement,
responsible for reporting any issues
or quality defects of products.
Wood CNC Operator and some CNC set-up. Industrial Sprayer Painter; routing
the materials and stack to be sprayed with armor-edging. Selects and mixes
coating liquid to produce desired color, according to specifications of
product, pours coating liquid into spray container, turns sprayer valves
and nozzle to regulate width and pressure of spray according to knowledge
of painting technique, spray gun daily maintenance requiring disassembling
of the spray gun, cleaning and replace parts, part replacement ordering.
All Wisconsin Mortgage ~ Baraboo, Wisconsin
Telemarketing Manager 2003 - 2005
Responsibility for the daily performance of the telemarketing center direct
reports include: Employee Nutrition Reporting and Efficiency Reports.
Telemarketing recruiter and trainer, monitor live sales call and calls that
have been captured, enforcement of company's policies and procedures,
scheduling, commission pay structure, handle customer complaints and taking
appropriate action to find agreeable resolution. Enforcement of FCC rules
and regulations compliance standards.
All American Mortgage ~ Madison, Wisconsin
Licensed Loan Originator 1999 - 2002
Approve loans within specified limits, and refer loan applications outside
those limits to management for approval. Meet with applicants to obtain
information for loan applications and to answer questions about the
process. Analyze applicants' financial status, credit, and property
evaluations to determine feasibility of granting loans. Explain to
customers the different types of loans and credit options that are
available, as well as the terms of those services. Obtain and compile
copies of loan applicants' credit histories, and other financial options.
Review and update credit and loan files. Review loan agreements to ensure
that they are complete and accurate according to policy. Stay abreast of
new types of loans and other financial services and products in order to
better meet customers' needs. Submit applications to credit analysts for
verification and recommendation. Work with clients to identify their
financial goals and to find ways of reaching those goals. Confer with
underwriters to aid in resolving mortgage application problems. Analyze
potential loan markets and develop referral networks in order to locate
prospects for loans.
The Charlton Group, Inc. ~ Madison, Wisconsin
Assistant Sales Manager 1997 - 1999
Develop, train, motivate and strategize with telemarketers, Sales
Management Team, an executive to achieve sales performance targets to meet
the overall company's objectives. Supervise and manage the daily operation
activities team and of high performing telemarketing. Observe and control
call quality, live call monitoring, process improvement, and coaching
telemarketers through tough calls. Other high performance related
management tasks included preparation of monthly, quarterly, and yearly
sales reports and call quality reports as and when required by Management.
EDUCATION
High School Diploma 1992
Madison Area Technical College 2007
Business Management
Not Completed
References available
Name City&State Contact Number
Employer
Connie Wilson Appleton, WI
(920)-428-673 Fleet Farm 20 Years Department Head
Eric Deshaies Newington, CT
612-***-**** Director of Manufacturing at Consolidated Industries, Inc.
Tina Clendenning Baraboo, WI
608-***-**** Habitat Connection
Jonell Traore Madison, WI
Linda Hill Charlotte, NC
704-***-**** Owner of Greenthumb Cleaning Svc.
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