Customer Service Rep, In process to become Computer Programmer
Resume:
YASHIRA MARTORELL
****************@*******.***
**** ***** *****, *** **** PR 00949
Objectives I would like to work in an environment which enables me to excel and gain experience while at the same time providing exceptional customer service and technical support.
EDUCATION
EPISCOPAL CATHEDRAL SCHOOL
May 18, 2000 High school Diploma
• Sports Club, Drama Club, Computer Club
Caribbean University
Completed 52 Credits for Computer Programming (In progress)
EXPERIENCE
Time Warner Cable Guaynabo PR
Floor Support/NAC Specialist November 2011 – Current
Assist supervisors in doing evaluations for employees, also do data entry for the supervisors. Most of the time in the floor assisting communicators with problems dealing with the systems, reset passwords, take supervisor calls, monitor calls for assisting Q/A. Took NAC training to assist with a secondary campaign in Infocision assist communicators with questions and system problems, also monitor calls for Q/A for this campaign.
Time Warner Cable Guaynabo PR
Inbound Sales, Retention Specialist November 2011 – May 2013
Inbound Sales, Retention Specialist: Responsible for taking inbound calls related to sales where have to do up sales for customer purchasing one service of cable have to be able to sale more services. In Retention calls customer calls to cancel services with the company and have the last chance to offer better offers for the customer not to leave the company. Also take payments, and deal with multiple programs at the same time.
Open Mobile San Juan PR
Customer Service Representative January 2010 – March 2011
Customer Service Rep: Responsible for taking calls, dealing with assisting customers to understand billing issues, making payments, activating new accounts, ported numbers from other companies, programmed cellular phones.
Dealt with different programs to help the need of the customers.
Skills
Knowledge of PC Platform
Proficient in Microsoft Office
Excellent Customer Service Skills
Fully Bilingual English and Spanish
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