Project Manager Customer Service

Amit Batavia

Phone- 562-***-****

Email- *********@*******.***

PROFESSIONAL SUMMARY:

• QA professional with 5+ years of experience in Manual testing techniques involving all the phases of Software

Development Life Cycle (SDLC) and Testing Life Cycle.

• Experience with Web-based and Client/Server applications.

• Experience in following QA Methodologies, preparing Test Plans, writing Test Cases and executing them; performed

Defect Reporting and Tracking throughout the entire defect life cycle.

• Good knowledge of Software Development life Cycle (SDLC), Defect Management life Cycle, QA Standards and

Methodologies.

• Experienced with Waterfall and Agile methodologies.

• Experienced with creating and executing SQL queries such as select, update, delete, truncate and joins.

• Experience in testing Web based application and Client Server.

• Involved in interaction with client and development team for issue clarification.

• Experience in bug reporting & bug tracking using management tools such as Quality Center (QC).

• Participated in various reviews and meetings with the development team.

• Possess excellent analytical, communication and interpersonal skills.

TECHNICAL SKILLS:

Testing Tools: Quick Test Professional, Quality Center 10, HP ALM

Operating Systems: Windows 7/Vista/ XP/2000

Databases: SQL, PL/SQL, Oracle 10i, MS SQL Server, MS Access

Programming Languages: VB Script, XML

Others: MS Word, MS Excel, MS PowerPoint.

PROFESSIONAL SUMMARY:

First Niagara Bank, Buffalo, NY September

2013-Present

QA Tester

First Niagara Bank provides everything from Personal Banking Services to Wealth Management, Mortgage and Business

Banking. The Project involved various types of Regression, Functional and Integration Manual testing operations on the

bank Statement application. Bank is making changes to their statement for CD Maturity Notices, Mortgage Statement as

well as Consumer and commercial loan statement.

Responsibilities:

• Facilitates User Acceptance Test sessions with customers, assigning defects to appropriate project team members and

tracking resolution to completion using client IT standard tool HP ALM.

• Entered defects in ALM, created and distributed defect reports, followed through on status of defect fixes; re-tested

and documented re-testing results.

• Participate in various phases in Software Development Life Cycle.

• Define UAT test Plan.

• Document and upload test results to project site for auditing purposes.

• Follow-up on issues or defects being reported and ensure resolution.

• Analyzed the user requirements by interacting with system architects, developers and business users.

• Tested the application manually to verify if the system meets the key functional requirements.

• Attend Business requirement meeting with project Manager, Business Analyst to understand the requirement.

• Participated in daily calls with business users, developers on weekly status meetings.

Environment: ALM 11

Brookline Bank, MA June 2010 –

August 2013

QA Tester

The online banking application was developed for the customers to enable them to manage their finances through internet

and perform various transactions like accessing personal accounts, checking account balances, payment of recurring bills,

such as mortgages and loan payments, transfer funds, and other products and services.

Responsibilities:

• Analyzed Business Requirement Documents and developed Test Plan, Test Scripts and Test Cases and executed

them.

• Tested New Features and their impact on existing functionality before each release.

• Conducted Functionality testing during various phases of the application.

• Performed Manual Testing in all modules of the Application.

• Updating the results of the test cases executed in HP Quality Center and validating the requirements traceability.

• Used basic SQL commands to make sure data was uploaded properly.

• Created inner and outer joins as well as other SQL queries to validate data in a SQL Server database.

• Involved in gathering business requirement, studying the application and collecting the information from

developers and writing the test plans.

• Review test assignments, develop test plans and scripts, and conduct tests as assigned.

• Used Mercury Quality Center for updating and generation of reports.

• Extensively used Mercury Quality Center, for test planning, bug tracking and reporting.

Environment: HP Quality Center, QTP

Eastern Bank MA August 2008 to

May 2010

QA Tester

Eastern Bank is a highly Diversified and Growing Financial Services Organization spanning the Retail Business and

Corporate Markets. Eastern Bank provides everything from Personal Banking Services to Wealth Management,

Investment, and Business Banking. The Project involved various types of Regression, Functional and Integration

Automated Testing operations on the Eastern Bank Teller application. Major application builds are released on a quarterly

basis every year and Minor releases occur every week.

Responsibilities:

• Gathered, Developed and Documented Test case in accordance with the Business Requirements documents.

• Used Quality Center to develop test cases, and executed them in test lab.

• Used Quality Center for tracking and reporting, also followed up with development team to verify bug fixes, and

update bug status.

• Tested New Features and their impact on existing functionality before each release.

• Involved in Requirement Assessments to see if new requirements impacted existing business functionality.

• Tested the application manually to verify if the system meets the key functional requirements.

• Developed automated scripts using Quick Test Professional to perform functional and regression testing.

Environment: HP Quality Center, QTP

Sydney Medical Centre, Sydney, Australia November 2004 –

February 2007

Data Analyst

• Developed SQL queries, updates all the data and complied reports for management.

• Documented and maintained all reported issues and support requests from Helpdesk.

• Produced reports for distribution to hospital employees or departments including insurance and billing agencies.

• Monitored all the financial data and customer reports and made sure all the data was entered accurately.

• Provided excellent customer service and made sure all customer needs are fulfill.

• Worked under minimum supervision and can work independently.

• Supported hospital standards, policies and procedures.

• Preserved and protected confidentiality and security with regard to all aspects of patient care and employee

information.

Infosys Technologies Hyderabad, INDIA May 2002-

March 2004

QA Analyst

• Reviewed Requirements, Design Test Cases, Test Scripts, Test Data and Test plans.

• Performed Functional, Performance, System and Regression Testing.

• Conduct a wide range of quality test to ensure that software meets specified standards and end user requirements.

• Conduct compatibility test to see if web application is compatible with different operating system and different

web Browsers.

• Interacted with team lead and other team members to discuss and resolve defects and their priorities.

EDUCATION:

• Master In Engineering Management, Australia

• Bachelor in Computers Science, India

Contact this candidate