Jose Pena
Lead Field Technician
Overland Park, KS
accppj@r.postjobfree.com - 913-***-****
Position in a dynamic business setting with opportunity for advancement.
SPECIALIZED TRAINING:
• Communications in Broadcasting and Receiving
• Case Studies in Fiber Optics
• Nortel Switching
• Electronics Technology
• Radio Transmitting and Receiving
• Network Installation and Maintenance
• Electronic System Installation/Maintenance
• Technical Sales and Sales Support
• Network Operating Systems
• Software Upgrades (Multiple Systems)
WORK EXPERIENCE
Lead Field Technician
Installation Service Technology - Prairie Village, KS - 2010 to 2012
Before arriving on site, set up schedule for all arriving teams. Once on site direct and over-see all parts of
the installation. Keeping all persons on site on task and answering any questions and resolving any issues as
they arrived. Providing computer installation, technical support, maintaining and troubleshooting critical point-
of-sale (POS), CCTV, and/or PC/LAN equipment, install mini networks, hard drive swaps, memory upgrades,
software upgrades (Windows XP and Windows 7) and IP configuration per the customer's satisfaction and
specifications. Also conducting on-site audits of systems that need to be upgraded, document ting on-site visits
by keeping a photo record and written record of the completed upgrade or install. Providing on-site training
and support for the end user. Helping even the most novice users of the software better understand and use
to better help their customers.
Asst. Manager
WAL-MART - Overland Park, KS - 2006 to 2009
Supervise daily operations of (10 to 15) employees. Manage direct and over see daily task and duties. Conduct
customer service threw constant communication and a full knowledge of products location and inventory.
Maintained and scheduled employees to ensure proper coverage of shifts to keep from understaffing and over
work load.
CDL Route Technician
Deffenbaugh Industries - Shawnee, KS - 2004 to 2006
Scheduled pick up of containers service's for demolition, construction, remodeling and industrial service.
Special waste transportation, permitting and disposal, roll-off containers (sizes ranging from 10 to 40 cubic
yards). Utilizing compactor equipment for receiving container's and yard waste collection.
Nortel Network Analyst
Tek Systems - Sprint PCS - Lenexa, KS - 2004 to 2004
First level recognition and interruption of DS1/DS3 Sprint PCS/Nortel network elements and interfaces via
digital switching equipment. Activate network call outs to operations personnel, including daily use of Clarify
Ticketing System and conducted daily testing on (T1) circuits, with vendor specific network equipment. Provide
input into overall network and communications architecture. Expertise in analyzing, organizing, prioritizing and
implementing plans and strategies also provided a culturally and intellectually diverse background in meeting
company objectives.
Inside Salesman
Weld Racing - Kansas City, MO - 2003 to 2004
Performed daily sourcing and purchasing threw phone and internet communication also used Microsoft Office
applications to help keep contacts and sales receipt's specifically (Excel, Word and Outlook) experience
with AS-400 system. Excellent verbal, written, interpersonal communication skills, organization and customer
service skills. Established and maintained positive working relationship with vendors and co-workers by
keeping good documentation in a fast pasted working environment. Coordinated multiple tasks, in a rapidly
changing work environment and changing priorities. Met deadlines and provided accurate and timely fallow-up
with sales warehouse and customers. Demonstrated superior judgment, integrity and composure while under
pressure.
Outbound Supervisor
Tulsa, OK - 1996 to 2003
Supervised daily operation of up to (13-24 employees) ensuring compliance with operating plans and
procedures. Identified exceptions, formulated recommendations and implemented process improvement by
ensuring customer service through quality meetings, consistently communicating new information and changes
pertaining to process, procedures, and policies. Scheduled staff and coordinated job specific training, including
ongoing training, education and development. Provided first level of support for complaints and suggestions
and concerns by ensuring a timely and effective completion of all employee relations, employee safety and
performance review activities as committed. High levels of responsibility based on an outstanding ability to
lead and motivate workers and coworkers with an exceptional communication skill.
EDUCATION
Associate of Science in Electronic Communication and Science
Spartan School of Aeronautics - Tulsa, OK
2000 to 2003
Diploma
Louisburg High School - Louisburg, KS
1993 to 1996
ADDITIONAL INFORMATION
COMPUTOR SKILLS:
• Work and Support Windows 95, 96, 2000-2007 MS Office and Office XP
• Installation setup and configuration of desktop and laptop systems
• Proficient on internet access
• Working knowledge of Network configuration and IP configuration