Business Analyst - Legal Admin

SATHISH

Skumar[@]abmcg[.]com

Seven three two - three two five - three seven one nine

PROFESSIONAL SUMMARY:

** ***** ** ********** ** Law, Legal, Administration, Hotel & Publishing industries & 6 years of experience as a Business Analyst in deployment of web-based, client-server applications, developing business processes and system solutions in various projects from conceptualization to implementation.

Excellent skills in gathering requirements & creating Business Requirements Document (BRD) & Functional Requirement Specification (FRS) documents, Experience in facilitating JAD sessions, project meetings and reviews and walk through.

Extensive experience with the System Development Life Cycle (SDLC) methodologies such as Waterfall, RUP and Agile.

Experienced and effective in conducting/anchoring sessions during Requirement gathering/analysis phase. The processes include – JAD (Joint application design), Workshops and Brainstorming sessions with Business users, SME’s and Stake holders alike in gathering requirements, collecting and analyzing them to identify the real business need and facilitating the development of a customized solution which delivers maximum cost and usability benefit to the client and company.

Expertise in conducting requirement gathering sessions, feasibility studies, and impact analysis, cost/benefit analysis and risk analysis, Gap Analysis to determine the existing system, documenting, and approving the variance between business requirements and system capabilities.

Ability to work closely with the business partners to define and understand their needs.

Knowledge and working experience in converting business requirements into UML diagrams using Rational Unified Process and MS Visio and also managing and tracking those requirements.

Experience in process modeling using Use Cases, Sequence and Context Diagrams.

Extensively communicated information in a clear concise, credible, and timely manner to optimize customer relations.

Extensive experience on Excel, Word, PowerPoint, MS Project, MS Visio, Rational Unified Process and SQL.

Highly motivated self-starter with excellent communication, presentation and interpersonal skills, can perform well both independently and with a team, always willing to work in challenging and cross-platform environments.

PROFESSIONAL EXPERIENCE:

FOBESS, Alexandria, VA Business Analyst Jun 2013 – Present

Global Employee Benefits CRM - Global CRM solution to automate the current process for gathering, collecting and aggregating data for the Global Relationship Management, the Global 2000 and the Multinational team to help drive growth, increase persistency, creates operational efficiency, and improves overall margins. The global CRM solution allows the global and local Sales and Account Management team to provide more timely and accurate data that will help us retain and attract customers as well as the financial reporting that will ensure new business. The global CRM solution will enhance our ability to monitor activities, track sales pipeline data and manage global contact which enables us to better understand the business we have, focus on the business we should be winning and retaining.

Responsibilities:

Collaborating with Technical Team to Create High Level Plan for CRM Work Stream, Reporting and Analytics High Level Plan Timeline and Estimates.

Lead or collaborate with Planners and Clients in the creation of the Integration Documents: System Portfolio, Integration Catalogue and Data Elements.

Obtaining and define requirements using interviews, document analysis, requirements workshops, surveys, Current and Future State Process descriptions, Context Diagram descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

Serving as the primary client contact in the Discovery and Definition phases of projects.

Creating thorough and complete requirements documents including business and functional specifications. Develop requirements specifications according to standard templates.

Creating wireframes, site maps, schematics, process maps and feature lists to reflect the intended user experience.

Proactively communicate and collaborate with project team and external clients to analyze information needs and functional requirements and deliver the Functional requirements.

Working with development team to ensure requirements are being met.

Defining and manage to scope of a project during requirements gathering phase. Assess project risks and prioritize to them when defining project.

Recognize and effectively communicate risks to project timelines and quality.

Proactively work with Project Manager, Creative, User Experience, Development and Quality Assurance Analyst to define project requirements and estimate effort to deliver. Participate in resource planning & scheduling for the team.

Tools: Fobess CRM, MS Project, MS Visio/UML, MS Office, HP Quality Center, MS Excel, Agile, Windows XP/7, SQL.

Law offices of Lewis & Associates Falls Church, Virginia, USA Business Analyst - Legal Jun 2011 – May 2013

Time Matters: It is practice management software, produced by LexisNexis which was purchased by Reed Elsevier. It manages calendaring, email, documents, research, billing, accounting, and matters or projects. It is developed originally for Law firms.

Responsibilities:

Document processes and business requirements from identification, development lifecycle, and QA to achieve accuracy and adherence to standards by conducting JAD sessions.

Prepared Functional Requirement Specifications (FRS) and User Requirement Specification (URS).

Created Use cases, Use Case Diagram, Business flow diagram, flow diagram using Unified modeling language (UML)/MS Visio.

Served as a liaison between internal and external customers for new architecture, engineering, and provisioning business changes, enhancements, and new implementations.

Identified process improvements, gathered and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes; diagrams for implementation.

Scheduled meetings with developers, System Analyst and testers to collaborate resource allocation and project completion using MS Project, MS Visio.

Assisted the QA team in preparing test data and managed the testing effort.

Wrote SQL queries as a part of the testing effort.

Worked with the QA team to prepare test strategy documents which include testing overview approach, strategy, role, responsibilities and complete scope of testing.

Tools: Windows XP/7, MS Office, UML/MS Visio, Rational Requisite Pro, HP QC, SQL Server, MY SQL, PostgreSQL Time Matters 9/10/11.

Billing Matters: Legal matter management or matter management refers to activities involved in managing all aspects of the corporate legal practice ("matters"). Matter management is distinguished from case management, in that case management is generally considered to refer to law firm related activities ("cases"). Matter management software systems serve a variety of functions including conflict and ethics control, accurate matter opening, day-to-day matter work, business intelligence, and marketing. This includes the tracking of such items as the attorneys and other workers on the case, type of legal work, industry of the matter or client, witnesses, judges, courts, opposing counsel, issues, documents, budgets and invoices associated with each particular legal matter. A major component of most matter management Systems is legal electronic billing (e-billing).

Responsibilities:

Thoroughly studied the inherent systems to have a clear understanding of the business processes and associated system workflow.

Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.

Documented various documents including the Business Requirements Document and the Use Case Specification Documents.

Participated in various architectural development sessions to provide technical teams with a better understanding of the requirements.

Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.

Participated in Change control meetings recommending appropriate action after analysis of changing requirements.

Conducted multiple interviews to clarify requirements in order to identify use cases and document UC Specifications.

Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.

Provided training to users, and involved in conducting UAT sessions to gain user confidence and approval.

Provided project manager with regular status updates assisting the overall project management initiative.

Performed requirement walkthroughs with the Developer and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs.

Conducted UAT sessions to approval.

Worked extensively with MS office suite for preparing status reports.

Tools: Windows XP/7, MS Office, UML/MS Visio, Rational Requisite Pro, HP QC, SQL Server.

Law offices of Lewis & Associates & Lewis Settlement Group, Inc, A subsidiary of Law offices of Lewis & Associates Falls Church, Virginia, USA Business Analyst Apr 2009 – May 2011

Amicus: It is designed to manage a law firm's case and client records, billing, schedules and appointments, deadlines, computer files and to facilitate any compliance requirements such as with document retention policies, courts' electronic filing systems and, the Solicitors' Accounts Rules as defined by the Solicitors Regulation Authority.

Responsibilities:

Interacted with the Business Users to get a better understanding of client business processes and gathered Business Requirements.

Wrote and maintained Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) defining new systems operations for the project using Rational Requisite Pro.

Created Use cases, Use Case Diagram, Business flow diagram using Unified modeling language (UML).

Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.

Created User Stories to communicate requirements to the development team.

Continually reviewed and revised project processes to ensure accurate and timely results.

Updated project status to the Project Sponsor, Senior Management on a regular basis, creating PowerPoint presentations.

Tools: Windows XP/7, MS Office, UML/MS Visio, Rational Requisite Pro, HP QC, SQL Server, Amicus Attorney.

SoftPro: It is real estate closing and title insurance software, Hud1 is prepared with the help of this software.

Responsibilities:

Interacted with the Business Users to get a better understanding of client business processes and gathered Business Requirements.

Wrote and maintained Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) defining new systems operations for the project using Rational Requisite Pro.

Created Use cases, Use Case Diagram, Business flow diagram using Unified modeling language (UML).

Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.

Created User Stories to communicate requirements to the development team.

Continually reviewed and revised project processes to ensure accurate and timely results.

Updated project status to the Project Sponsor, Senior Management on a regular basis, creating PowerPoint presentations.

Tools: Windows XP/7, MS Office, UML/MS Visio, Rational Requisite Pro, HP QC, SQL Server, Amicus Attorney.

Law offices of Lewis & Associates & Lewis Settlement Group, Inc, A subsidiary of Law offices of Lewis & Associates Falls Church, Virginia, USA Business Analyst - HRM Mar 2007 – Apr 2009

Human Resource Management (HRM): Employee Database.

Responsibilities:

• Developed and created functional design and specifications in partnership with HR Functions and Teams.

• Analyzed business requirements and designed solutions that solved technical and business issues of varying complexity.

• Developed and prepared project documentation including requirements specifications, use cases, test scripts and plans.

• Executed test plans for all phases of system testing including Unit, Integration and User Acceptance Testing.

• Designed and created system security strategy including user types, groups and permissions.

• Facilitated brainstorming sessions to refine requirements. Determined and delivered functional specifications, use cases, test plans, communications and training plans.

• Proficiently understood existing systems environment and anticipated and resolved potential issues with new solutions and initiatives.

• Consulted with client(s) to ensure optimal system performance and usage within their HRIS environment to meet HR business strategies.

• Tested system configuration and interfaces between applicant tracking system and HRIS systems.

• Developed business requirements’ documents, power point presentations and instructional documentation.

• Reviewed training materials to ensure accuracy and compliance with system configuration.

• Provided post implementation System Administration support while maintaining alliances with key client personnel. Implemented system changes in accordance with requirements.

• Provided train-the-trainer as well as end user training to clients on the applicant tracking system.

Law offices of Lewis & Associates & Lewis Settlement Group, Inc, A subsidiary of Law offices of Lewis & Associates Falls Church, Virginia, USA 1997-2007

Office Manager - Lewis Settlement Group, Inc. USA

Responsibilities include managing day to day operations of the office and staff. Plan the work and administrative tasks, Supervise staff for accuracy and productivity. Issue memo and held meetings with Attorneys, Manage office supplies. Interview and evaluate prospective employees for the Settlement Group.

Assistant to Attorney, Paralegal/Case Coordinator- VA USA

Immigration Employment Division- File Green Card through employment, meet clients, make inquiries with United States Citizenship and Immigration Services (USCIS) attend All Immigration Lawyers Association “AILA” conferences and dinners meeting different Attorneys Help attorneys prepare for hearings for the green card interviews. Filing different forms for the clients and submitting them. File Citizenship for clients and spouses, fiancé visa.

Director/Administrator Law Offices of Lewis & Associates – Asia Branch As Director/Administrator of the overseas office in Asia, manage all aspects of business operations including marketing and business development. Engage new strategies to promote business through channels like newspapers, television and public relations. Work with attorneys and clients, Embassies and Consulates for appropriate visas. Supervise all the administration and clerical staff; manage accounts and clients.

Hilton Hotel/ Avari Hotel Asst. Personnel Manager Human Resources Dept. 1993 –1996

Responsibilities included managing employee files of the entire regular and hourly employees. Filing and managing office routine work. Attend meetings with General Manager for new implements and resolving the issues of the employees.

The News/Jang Newspaper Executive Secretary 1990-1993

Duties included writing letters on behalf of Group Director to other Branch Offices in England and USA for company matters, Schedule appointments and meeting clients. Entering data into computer and receiving calls.

EDUCATION & CERTIFICATION:

Certified Business Analyst – Liberty Institution.

Scholarship Holder-Graduation in Cosmetology Instructor Area of studies - Sciences, Physics, Chemistry, Biology, Anatomy, Hygiene, Physiology –License -Virginia, USA.

Graduation in Cosmetology Area of studies - Sciences, Physics, Chemistry, Biology, Anatomy, Hygiene, Physiology - License Received Virginia, USA.

Bachelor’s degree & Honors in English Literature, Urdu, English Language. University of Punjab, ASIA.

TECHNICAL SKILLS:

• Windows, Microsoft Word, Excel, PowerPoint, Project, Quick Sell, IBM Nucleus, Agile, Rational Unified Process (RUP) and Waterfall. Rational Software Modeler/UML, HP Quality Center, Clear Quest, Quick Test Professional, Clear Case, Rational Requisite Pro, MS Access, SQL Server.

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