Gillian Louise Holland

** **** ****, **** ******, Sowerby Bridge, HX6 3JH

Telephone: 078**-******

Email: accpfy@r.postjobfree.com

PERSONAL PROFILE

I consider myself to be an outgoing, confident yet caring person with excellent communication skills. I can work

well on my own initiative and as part of a team. I also work well under pressure with the ability to priorities work. I

have been described as an energetic cheerful individual with a genuine interest in people, who is good at

adapting to new challenges and situations.

My previous work experience has taught me many skills such as flexibility, diplomacy and the importance of

customer service. Through my work I have found a particular aptitude for administrative procedures and

systems. My previous posts demanded I have an excellent telephone manner and a smart, professional

persona, which I pride myself on achieving to a high standard.

SKILLS, ACHIEVEMENTS AND TRAINING

RSA Level 1 & 2 in Text and Word Processing, IOSH Managing Safely, Fire Marshal Training, First Aid at Work,

DSE Risk Assessors Training, How to Deal With Difficult Situations, Customer Services, Time Management,

Interpersonal Skills, Personal and Professional Excellence for Administration Roles and Equal Opportunities and

Diversity

Microsoft Word Advanced Microsoft Access Intermediate

Microsoft PowerPoint Intermediate Microsoft Outlook Advanced

Microsoft Excel Advanced Typing Speed 45 - 50wpm

EMPLOYMENT HISTORY

March 2013 to Present Day – Iconica Business Services Ltd, Bradford, West Yorkshire

FACILITIES OFFICER

• Main point of contact for all Health, Safety and Environmental enquiries and responsible for all Health and

Safety issues

• Updating the company intranet

• Acting as PA for the Finance Manager

• Supervising the Facilities Assistant and Receptionist

• Provide Reception cover for lunch breaks and holidays

• Planning and overseeing building work/renovation of a grade 2 listed building

• Coordinating building maintenance and operational activities

• Organising security and general administrative services

• Directing and planning essential central services such as reception, security, maintenance, mail, archiving,

cleaning, catering, waste disposal and recycling etc.

• Correlating and sending out interview pack

• Correlating new starter pack and performing inductions

• Updating and maintaining annual leave, hours worked and sickness spreadsheets for permanent and

temporary workers to pass to payroll

• Day-to-day purchasing, checking invoices, supplier management and contracting

• Calculating and comparing costs for required goods or services to achieve maximum value for money

• Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any

deficiencies

• Ensure regular Risk Assessments are carried out and documented in line with Risk Assessment guidelines,

manage issues and monitor

• Arrange annual Fire Risk Assessments and bi-annual Health & Safety Audits, review assessments and

action recommendations

• General administrative duties such as typing, post duties, organising meetings and refreshments, diary

management, photocopying and filing etc.

October 2011 – January 2012

During this period of time I have been travelling the UK canal network on a narrowboat.

July 2008 to September 2011 – Coface, Watford, Herts

FACILITIES COORDINATOR

• Manage all travel requests in line with company procedures

• To assist and ensure that all who drive on company business comply with work related Road Safety

• Purchasing of cars for the company fleet

• Assist Facilities Manager with management of overheads in line with budget to include purchasing and travel

arrangements

• To assist Facilities Manager with the management of all offices in line with the Company Health & Safety

Policy, Secure and Maintained.

• To oversee the smooth running of the Reception and associated duties together with ensuring call handling

standard is met.

• Ensure the Disaster Recovery packs are updated – Facilities Contacts list, departmental staff lists and any

other changes.

• Ensure regular Risk Assessments are carried out and documented in line with Risk Assessment guidelines,

manage issues and monitor. Arrange annual Fire Risk Assessments and bi-annual Health & Safety Audits,

review assessments and action recommendations

• Assist with training and computer related equipment set-up

• Manage meetings room and organise required set-up for each event as requested.

• To ensure each department as early as possible each day receives incoming post. Manage the post room to

ensure daily outgoing post is dispatched and provide an internal postal services between the two offices

• General administration duties including ordering of stationary, filing, achieving, managing car parking etc.

June 206 – June 2008 – Hertfordshire County Council, Apsley, Hertfordshire

HR/ TEAM ADMINISTRATOR (TEMPORARY POST)

• Providing full admin support to 7 Youth Workers and PA duties to Youth Services Manager

• Training staff on the in-house data base and general computer skills

• Purchase ledger, including creating purchase orders

• Correlating and sending out interview pack

• Dealing with new starters details, running CRB checks and producing contracts

• Updating and maintaining annual leave, hours worked and sickness spreadsheets for permanent and

temporary workers

• Liaising with Contractors to ensure all maintenance issues are dealt with in a timely and effective manner

• Answer all incoming telephone calls within 4 rings

• Meeting and greeting visitors

• Liaising with Care Providers, Social Workers, Youth Workers and Occupational Therapist

• Updating and inputting data on to the in-house database and extract reports for analysis

• General administrative duties such as typing, post duties, organising meetings and refreshments, diary

management, photocopying and filing etc.

November 2004 - May 2006 - The University of Nottingham

REGISTRY ADMINISTRATOR/ ADVISOR

• Providing professional, friendly and efficient front-line and telephone services to students, staff and visitors to

the reception, identifying areas for improvement and change to the service provided

• To advise student and staff on administrative procedures and provide appropriate documentation to ensure

processes and procedures are implemented

• To interrogate and interpret the University’s student database to retrieve and manipulate student and course

information and extract reports for analysis

• Liaise closely with all Student Registry and other section staff to ensure that there is a two-way flow of

information with colleagues and a mutual understanding of systems and processes

• Producing ID cards and arrange for appropriate distribution

• Producing mark transcripts for students

• To collect various payments, issue receipts, reconcile and submit takings to the University’s Finance

Department

• Contributing to the everyday operation of the Student Registry as appropriate, including data entry and

retrieval, production of documents and correspondence

May 2000 – November 2004 - Powergen, Phoenix Centre, Nottingham

CUSTOMER SERVICE SPECIALIST

• Address customer’s account queries

• Liaise with supporting departments and meter operators

• Liaise with team members, supervisors and managers

• Work to preset targets, including selling products

• Dealing with credit management issues such as making payment arrangements and debt recovery

• Prepare and present training session including handouts

• Provide one to one training session

• Call training for new starters

• Dealing with calls where customer insists on supervisor

April 1997 –May 2000 - Alluvial Mining Ltd, Sudbury, Suffolk

RECEPTIONIST / OPERATIONS ASSISTANT

• Dealing with incoming calls and enquiries

• Distribution and logging of incoming/outgoing post and faxes

• General admin duties such as typing and filing

• Booking transport, flights, accommodation, equipment for site jobs and arranging travel visas etc.

EDUCATION

8 G.C.S.E’s - including Maths and English

2 A-Levels

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