Customer Service Management

Maryam Mohammed Hawsawi

*** * ******* ** ***#**** Mount Pleasant, MI 48858

Phone: +1-347-***-**** E-Mail: **.*****@*****.***

Education

Master of Science in Information Systems (MSIS) Expected May 2014

Minor: Enterprise Resource Planning (ERP-SAP)

Central Michigan University (CMU) - Mount Pleasant

- GPA: 3.87/4

Bachelor of Science in Business Information Systems (BIS) January 2010

Minor: Management Information Systems (MIS)

King Abdul-Aziz University, Jeddah

- GPA: 4.19/5

Employment

Accounting Assistant - Financial Department March to December 2010

Mohammed Sherif for Contracting EST - Jeddah, Saudi Arabia

- Responsible for managing daily financial transactions.

- Customer service and database management.

Internship/Volunteer

Vice President

International Student Organization (ISO) – CMU May 2013 to Present

- Coordinate meetings, workshops, expositions and social functions.

Associate Member August 2012 to Present

SAP User Group – CMU

- Responsible for integrating SAP software.

- Designed a program that enables administrators to help locked out users.

Intern - IT Department Summer 2009

King Abdul-Aziz University Hospital - Jeddah, Saudi Arabia

- Fixed software and hardware issues.

- Coordinated end-user support skills.

Technical and Additional Skills

- Systems/requirements analysis, Website design, development and support, SDLC (System Development

Life Cycle), ERP integration /customization, database administration, Access Database, and technical

documentation.

- Programming Languages: MySQL, HTML, XHTML, Visual Basic.Net, and ABAP.

- Software: SAP, ArcGIS, and MS Office (Word-Excel-Access-Power Point-outlook-Share point- Visio-

Project).

- Highly Proficient in Mac and Windows and excellent problem/issue resolution skills.

- Strong group communication skills and leadership.

- Highly skilled at organizing, business planning and giving presentations.

Coursework /Workshops

- Enterprise System for Management (ERP), Advanced Business Application Programming (ABAP), and

Enterprise System Configuration Using SAP Software: A Course Supported by SAP Enterprise

Software.

- Geographic Information System (GIS): Using ArcGIS software to help organizations make informed

decisions about current and future business.

- Leadership Skill Program workshops: Time Management, Public Speaking, Communication Skills, 7

Habits of Highly Effective People, and Career Advice.

- Personal Life Coaching Program workshops: Change Management, Stress Management, and Emotional

Intelligence.

- Advanced Human Resource Strategies Method: The integration of all process, programs, and systems in

an organization to ensure a smooth flow of operations.

- Organizational Development: Being able to incorporate cultural differences into the design and

implementation of learning and training.

Projects

- My Resume Maker: Developed an experimental application with a group using Visual Basic that helps

students to build their résumés, business cards, cover letters and address labels.

- Parking Lot System: Part of a group that developed an experimental system that improves the

efficiency and effectiveness of parking lot processes.

- Ty Jewelry Store: Designed an experimental online jewelry store for E-commerce class.

Interests

Photograph – Photoshop designing – Cooking – Travelling – Analyzing small business growth.

Contact this candidate