Cheryl Davitt

* ******** ****

Wallingford, CT

06492

Phone: (203)

***-****

E-mail:

Xcherylx42082@gmai

l.com

Qualifica Customer service professional now seeks a position in customer

tions support. Demonstrates strong communication skills and the ability

to establish rapport with clients. A self motivator with a record

of success in trouble shooting and problem resolution.

Experienc 2011 - 2012 AT&T Torrington, CT

e Retail Sales Consultant

Sells all products and services offered by the Company. Meet all

sales objectives.

Handle all administrative aspects of the sale including:

completing customer contracts and warranties, pulling products

from inventory, accepting customer payments and filing the

completed orders.

Maintain strong knowledge of all Company products, accessories,

pricing plans, promotions, and service features. Maintain

knowledge of competitive offers and provide critical market

feedback to the Store Manager regarding local competition and

product/service needs.

2007 - 2009 Verizon Wireless Wallingford, CT

Customer Service/Trainer

Personal customer service including handling in bound calls,

accounting, problem solving, processing of orders. Maintain

monthly goals (amount of calls taken, length of calls, surveys)

Overseeing new hires in their transition providing them with the

skills needed, power point & Excel

2005 - 2007 Outsource Solutions/CPI Middletown, CT

Customer Service

Personal customer service including data entry, problem solving,

accounting, processing of orders.

Use of computer programs; Goldmine, Avante, Excel, Word, and

Outlook.

2004 - 2005 Anthony Esposito Studio Bethany, CT

Assistant Photographer and Customer Service

Website design and Photoshop

Assist in all aspects of business. Photographing subjects,

Downloading of files, Daily deposits, etc.

2003 - 2004 Wachovia Meriden, CT

Bank Teller

Custodian of the night depository, official checks, Travelers

Checks, and money orders.

Personal customer service including deposits, withdrawals,

inquiries, money transfers and savings bonds

2000- 2002 Fiserv Wallingford, CT

Proof Operator

Prove accuracy, encode checks, and prepare customer deposits and

other departmental transactions.

Proficient with various types of computer software such as, ten

keys, excel, power point, Microsoft office & outlook, access, and

power point.

2000- 2001 Kmart Wallingford, CT

Floor Manager

Responsible for counter sales, data entry, filing, collating

mailings and telephone inquiries.

Assisted with the development of programs and planning special

events

Achieveme

nts Leading Representative for Verizon Wireless on performance

appraisals for 2007, 2008 and 2009.

Awarded the Shared Success Award from Wachovia for Best Overall

Customer Satisfaction in 2004.

Awarded Certificate of Excellence for Outstanding Performance in

Total Sales by Wachovia in 2004.

Recognized by Wachovia for Excellence in Sales and Service for

Connecticut and New York year ending 2003.

Education

1997- 2001 Lyman Hall High School Wallingford, CT

Graduated top 10% of class.

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