Medical Assistant Training
Resume:
P recious M. Lykes
Cleveland, Ohio 44104
accp8h@r.postjobfree.com
Objective: To oversee t raining and development of personnel l to align them with the
organization mission and goals.
Work Experience
2012- Present Crestwood Management L LC, Beachwood, Oh
• Setting up and negotiating payment arrangements on past due Medical Invoices that
has been forward to collections.
• Educated debtors about Medicare, Medicaid insurance past due co-payments and
medical supplies and office supplies that was purchase and became delinquent.
• Taking inbound and outbound calls taking and processing payment.
• Processing and approving payday loans and installments loan.
• Certified in the H IPPA laws and FDCPA following the guidelines
• Team Lead t raining new hires coaching and development.
• Approving loans with Bright Day Loans and Cashwell
• Contacting customers who has defaulted on their loans
• Contacting employers to start garnishment of their wages
• Training new hires
2007-2012: MB &W Collection Services, Bedford H ts., Oh.
• Set up initial payment arrangements and follows up on late payments
• . Receives inbound calls and makes outbound calls on an auto dialer to recover
money and provide status updates to customers on collection process.
• Mul ti-tasks between different computer systems while typing and speaking with
customers. Set expectations for customers regarding collections, negotiating
payments and following up on payments, emailing and faxing invoices following
guidelines to see if there can be a settlement offered, taking payment and processing
payments.
• Handling high call volume customer complaint calls and t raining new hires.
Following the FDCPA guidelines. Team Lead assist with interviews and t raining.
2006-2007: National Enterprise System Solon, Oh
• Working on a productive auto dialer handling inbound/outbound calls collected on
past due Verizon wireless bills and credit cards.
• Requesting invoices, taking payments, emailing, faxing, mailing, paid in
f ull/balances letters.
• Taking payment and processing payments.
• Training new hires. Following the FDCPA guidelines.
2005- 2006: Chase Bank Cleveland, OH
• Working on a productive auto dialer handling inbound and outbound calls collecting
on past due mortgages, assisting customer on setting up payments arrangements
and repayment plans, taking payments and processing payment on past due
accounts.
• Training new hires.
2003-2005: O.S.I. Valley View, OH
• Handling inbound/outbound calls for AT&T collecting on past due.
• Accounts, negotiating payment plans, setting up settlements plan for the customer to
assist them with resolving the past due debts.
• Faxing and emailing invoices and settlements letters, payoff letters, balance letters,
t aking payments on past due accounts.
• Trained new hires.
2001-2003: I kon Office Solution Cleveland, OH
• Copied legal documents for various clients, provided design layout in accordance
w ith specification, labeling and binding.
E ducation 1998 Graduate: Jane Addams Business Career
2001 Graduate: Cleveland Employment Training
Certificate in Medical Assistant
Certificate in Print ing and Graphics
Skills: Microsoft Words, Outlook, Excel, Various Printers, Fax Machine
Reference upon Request
Contact this candidate