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Customer Service Technician

Location:
Tampa, FL
Posted:
February 15, 2014

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Resume:

Tashiana Rothrock

*** ********* **, ***** ****, FL, 33563

accow1@r.postjobfree.com

813-***-****

Summary of Qualifications

- Performed tests on bacteria for identification using API strip and

different types of media

- Experience in using Macfarland standards and colony counting to quantify

bacteria

- Skilled in use and maintenance of laboratory equipment including Bunsen

burners, autoclaves, and chemistry analyzers

- 18 years experience in performing laboratory tests in veterinary

hospitals; includes scanning urine and stool samples to quantify bacteria

and yeasts, looking for parasites in blood samples, performing

autoagglutination tests, crossmatching for blood transfusions, and

preparing samples for transport

- Developed user-friendly manuals for the staff on blood transfusion

protocol and a veterinary weight-control product

- Conducted a meeting for staff on the operation and maintenance of

anesthesia machines

- Trained many new employees

- Extensive medical vocabulary and knowledge of disease processes

- Excellent customer service and communication skills garnered from many

years of discussing all aspects of pet care with clients and communicating

with pharmacies concerning prescriptions

- Well-versed in maintaining comprehensive medical records that would

withstand legal scrutiny

- Member of the American Society for Microbiology

Education

Bachelor of Science in Biology, University of South Florida (2013)

Strong coursework in biology, microbiology, bacteriology, organic

chemistry; minor in Criminology

Work Experience

Veterinary Technician, Boyette Animal Hospital, Riverview, FL (2/2009-

8/2013)

Gathered history and vital signs for all patients admitted for

appointments; administered injections, performed venipuncture, placed

intravenous and urinary catheters; operated in-house pharmacy; maintained

log of controlled substances; assisted in surgery including induction,

intubation, and recovery; calculated drug dosages; performed triage and

supportive care in emergencies; scheduled appointments, entered charges;

performed housekeeping duties including cleaning, sweeping, and mopping.

Veterinary Technician, Eastex Veterinary Clinic, Humble, TX (5/1999-8/2008)

Assisted in surgery including induction, intubation, and recovery; gathered

history and vital signs for patients; explained estimates, scheduled

appointments, and cashiered; performed triage and supporting care during

after-hours emergencies; trained new employees; performed housekeeping

duties.

Surgery Technician, Houston SPCA, Houston, TX (6/2006-9/2006)

Prepared adopted pets for surgery including induction and intubation;

communicated with clients regarding procedures and regulations for low-cost

surgeries; assisted in the treatment of confiscated neglected and abused

animals; maintained inventory of surgical packs, supplies, and medications;

provided footage for the annual Adopt-a-Thon and the Animal Planet TV show

"Animal Cops:Houston".

Veterinary Technician, Porter Animal Hospital, Porter, TX (4/1995-5/1998)

Gathered history and vital signs for all patients entering the hospital;

maintained large boarding kennel; performed venipuncture, placed IV

catheters; scheduled appointments, cashiered; participated in daily client

communication regarding pet care; assisted in surgery; performed radiology.



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