Customer Service Medical
Resume:
Ana Torres
***** ******* ***** ~ Houston, TX ****3
Medical Office Specialist
Objective:
Seeking a challenging career within a company where I can utilize my clerical/Office
Support experience as well as grow within the company.
Experience:
2010 2013 Cooper Hospital/St. Christopher's Hospital Vendor Camden, NJ
Release of Information Specialist
Retrive patient medical records for physician's, technicians, or other medical personnel
while also protecting the security of medical records to ensure that the confidentiality is
maintained abiding by te HIPPA Law. Release information to persons or agencies
according to regulations and I review records for completeness and accuracy. Responsible
for answerig all incoming calls to the entire department and transferring to the appropiate
party. Look up and Log In 50 100 requests requests a day as well as process all tran sfer
charts for patient's who are being discharged. Retrieve patient records from outside
storage upon request and assist walk in patient's with retrieving their medical records.
Heavy copying/scanning of patient medical records and I coordinate with Health care
providers, patient's, attorneys, third party payers, disability and subpeonas. Occasionally, I
assist the team in our Patient Relations Department with rectifying any issues or conflicts
regarding our patient's.
2009 2010 Visiting Nurse Group Philadelphia, PA
Medical Records Clerk
My responsibilities include gathering all incoming patient paperwork daily, sort in
descending order, scan into each patient's chart. Thin charts once a month or more
depending on hoe many hours of care the patient is recieving . Prepare Re cert packets
weekly, as well as admission packets for new patient's, Home Health Aides and Nurses.
Assist the team with schedling if needed, Sc reen al document's before handing over to
payroll department. Minor duties include: attending to all applicants, answering all
incoming calls and transferring to appropiate party, handing out all supplies to Nurses and
HHA's and keeping inventory of all supplies.
2008 2009 Accu Staffing ServicesPhiladelphia, PA
Staffing Coordinator
My duties include updating personnel files for prospective employees. Screen, interview
and test qualified candidates for temporary and fulltime assignments. I would function as a
liasion between ACCU the client and the community. My duties also include taking taking
client work orders and establishing a course of action to accomplish specific goals.
Conduct daily out bound telemarketing efforst. Download resumes on Career Builder.
Conduct calls to potential customer service telephone marketing and set appointment for
sales visits. Answer all incoming calls, filing, faxing, labeling. Networked with organizations
such as: Impact, Earn Center. Set high goals or standards of performance for self, co
worker's, client's and community. I showed pride in my work by setting examples for staff
members and peers. Ensured that all assignments were made in compliance with
appicable federal and worked consistently on recruitment.
2006 2007 PRWT Services Philadelphia, PA
Medical Billing Specialist
Responsible for loading and updating provider profile, patient and insurance information.
Credentialing, posting, billing and reconciling money, credit cards or checks for patient
services, verified social, insurance and third party billing. Processed both electronic and
paper claim's, billed out patient's who at one point used ambulance services.
ICD9 Coding and Procedure Coding: Coded all medical procedures that were done at the
hospital
Eligibility Verification: Verified Insurance and made sure it was active/If not billed out
customer
Education: 2003 2004 Philadelphia, PA
Harrison Career Institute Certificate Awarded (Medical Office Specialist)
Additional Qualifications:
Excellent in working with public
Remarkable Service Commitment
Organized and Efficient
Word Processing and Data Entry
Bilingual
45 WPM
Application Programs: MS Word, Medisoft
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