Samantha Julian

** ********* *****

Stewartby

Bedfordshire

MK43 9LU

accosx@r.postjobfree.com

Tel: 012**-****** Driving License - Full British

Mob: 078**-******

Personal Profile

An enthusiastic candidate that previously was working for a Government

Department where customers have very high expectations of service. This

experience would be invaluable in any Market Sector.

I am a highly motivated, conscientious individual who works well alone or

as part of a team. A punctual, trustworthy person who has undergone varied

training modules in my past and present roles to accelerate my learning

skills and to contribute towards my personal development plan. I enjoy

problem solving and feel I have grown both personally and professionally

over the past years which will now enable me to push myself towards

achieving more challenging roles. I am adaptable, willing to learn new

skills and cope very well under pressure when meeting deadlines.

Key Skills

. Excellent IT skills and combines speed with accuracy. High work

output.

. A fast learner who can grasp new processes and procedures very

quickly.

. Willing to learn from experienced colleagues and the importance of

asking questions.

. Volunteers for new projects and totally self-motivated to learn.

. An effective team player and always willing to help colleagues where

necessary.

. Willing to accept feedback, as I want to constantly set myself new

goals.

Career History

March 2011 - Present

Omron Electronic

Order Administrator - Permanent

. Dealing with a high volume of inbound and outbound calls

. Liaising with the warehouse in the Netherlands via email and

telephone

. Processing customer orders

. Raising credits and rebates

. Arranging returns

. Arranging collections with TNT and interlink

. Setting up discounts, pricing and parts

. Tracking orders through DHL and UPS

. Managing customer accounts

. Processing quotes

. Allocation plans

March 2011 - March 2011

Countrywide Principle Services

HR Assistant - Temporary

. Updating the HR database

. Adding the Payroll for the FS division

. Setting up the filing system and adding the data to spreadsheet

. Occasional photocopying and printing

November 2010 - February 2011

E.ON

Customer Service Administrator - Temporary

. Dealing with a high volume of inbound and outbound calls

. Calling customers to collect payment and chase debts

. Debiting and crediting customers

. Checking that their payments are hitting their accounts properly

. Phoning and receiving customer's calls to book appointments to

exchange their meters

. Billing customers

. Sending relevant letters

July 2009 - June 2010

Jobcentre Plus (DWP)

Administration Officer - 12 Month Temporary Contract

. Working in both front facing and back office roles

. Dealing with customers both face to face and via the telephone (av.100

calls per day)

. Helping customers in their job search, providing advise and matching

them to suitable vacancies

. Assisting with any enquiries or referring to another member of staff,

office or district

. Updating an in house system regularly accurately

. Keeping sensitive and important information filed safely away

. Claim handling

Key Achievements

. Became a very successful "Hot Desker" with 3 key roles in just 12

months.

. Interviewing 50 customers a day with different ages, skills and

experience.

. Demonstrated that I was able to question and challenge their

commitment to employment. Feedback from Management: "Shows maturity

beyond her years."

. Updated the customer's records and released their benefit payment.

. In the Telephony Section I was able to handle a very wide variety of

customer calls and my IT skills enabled me to navigate the Internet

and quickly validate complex Government Benefit Guidance.

. Transferred to Benefit Claim Closures where speed to release

customer's final payment is crucial. Achieved an accuracy of 97%

within the 5day goal.

May 2008 - June 2009

Actively seeking employment

February 2008 - April 2008

John Arnold Commercials

Customer Service Administrator - Temporary

. Dealing with customer's enquiries over the telephone.

. Updating an in house system regularly by entering claims.

. Filing making sure it's alphabetical.

. Occasional photocopying and faxing.

Updating excel spreadsheets regularly.

Education

Sandy Upper School

GCSE's

. English Language E

. English Literature D

. Mathematics E

. Science F

. Child Development F

. French G

Training & Development Courses

Jobcentre Plus Training Courses both Trainer Led and On Line Learning.

. Keeping Safe. Dealing with Potentially Violent Customers, Face to

Face

. Personal Health and Safety.

. Labour Market System (LMS) latest revisions:

Searching Employers, Vacancies, Training Opportunities, Customers.

. Understanding and agreeing customer expectations of service.

NVQ Level 2 in Business and Administration

Hemsley Fraser training course certificate in Handling Customer Complaints

Contact this candidate