Engineer Project Manager

Michael V. Grace

Email: accoro@r.postjobfree.com

OBJECTIVE: Obtain a position as a Software QA Engineer to improve product

quality and customer satisfaction.

SPECIALS SKILLS:

Programming Languages: C#, C, C++, Visual Basic

Scripting ability: AWK, KSH, SH, BASH

Database-related: SQL

Operating Systems: HP-UX 9.04, HP-UX 10.20, HP-UX 11i, NCR 3555, NCR

3455,

MS-DOS, LINUX, SCO (UNIX), HPUX, AIX (IBM UNIX), SUN

(UNIX)

Hardware Platforms: VM,

Software: Windows 2000, Windows NT, XP Windows, Visual Basic 5.0,

FTP, Microsoft Office, .NET Framework SDK, Team Quest TOAD for Oracle

9.1, Mercury Quality Center, LoadRunner 6.5 and 8.1 (Test Director

8.9,QTP 8.2) XMLSpy, Microsoft Project, MySQL 1.2.12, Visual Studio

2005 and Visual Studio 2008

Other: Extensive vi/vim editor experience, some sed/ed, Visual

Studio NET 2003, Microsoft Access 2003, C++,

XML, HTML, Access 2007, perl, python, javascript, css,

ruby, and selenium training/usage.

EXPERIENCE:

ALK Technologies, Inc.

5/17/2010 - 6/07/2012

QA Engineer

At ALK Technologies, Inc worked as a QA Engineer who effectually

edited/wrote testing tools and tested ALK products.

. Competently wrote new testing tools out of pre-existing tools in

Visual Basic and C++

. Successfully translated a Visual Basic 6 tool into Visual Studio

2005 Visual Basic modifying and coding sections it to duplicate

the tool in a more modern code

. Wrote multiple UNIX/LINUX ksh and bash scripts for testing

product utilities on AIX, SCO, HPUX, Sun Solaris UNIX/LINUX

boxes.

. Confidently edited and wrote some tools in perl for testing

TCPIP.

. Effectively worked with and work VBA (VB6) code test with Access

2007,

. Successfully wrote macros for testing Excel 2007 tools.

. Proficiently wrote code in Visual Basic and C++ to test ALK

APIs.

. Competently assisted and later completely tested PCMILER 25 to

successful release to the customer.

. With great success tested Mapping, Connect, BatchPro, Excel

Spreadsheet Add-in for Mapping and Connect, Windows GUI (XP)

windows 7 32 bit, window 7 ultimate 64 bit-, windows 2008 server

32-bit, windows 2008 Server 64-bit, windows 2003 server 32-bit,

laptop with Vista software,

. Reproduced many customer problems with coding and scripting

abilities using a VB like free tool called Autoit

. Performance tested a web link source updater with personal

autoit scripts and by competently modifying C# to produce 20+

different builds of the updater.

. With great success tested WEB UI and Web Services using pre-

existing and personally modified and created XML.

Michael V. Grace Page 2 of 4

. Properly employed WSDLs to properly edit/write XML scripts

. Successfully wrote CYGWIN bash tools to create/edit XMLs.

. Skillfully wrote CYGWIN bash tool to report on web services

errors.

. Proficiently modified an asp.net web application for a Demo to

the customer in which web drop-in tools are demonstrated from a

window and slider for a map.

. Continue to study and improve my coding/scripting skills.

. Tested ALK Rail related products.

RICOH

Test Engineer September 23, 2008 - December 24,

2009

At RICOH, worked as a Test Engineer for several projects

. 1st project - DocumentMall 9.2 Workflow - a SAaS (Software as a

Service) product. Successfully completed testing.

. 2nd project - 2-Way Replicator - a product to work with DocumentMall

to upload, download, and upload and download (2-Way) documents.

. 3rd project - DocumentMall for Blackberry - a limited version of

DocumentMall which allows the Blackberry cell phone owner to search

DocumentMall, open, email, and print a document.

. Worked with XP and Vista Operating Systems.

. Successfully wrote and executed test case documents.

. Successfully reviewed a test case, test plan documents, and a test

report which summarized testing efforts.

Verizon Wireless

Programmer Analyst 2007 (June 11-Nov. 6)

At Verizon Wireless (VZW), worked in the Billing department which then

changed near the end of my contract Was hired to help performance test a

new produce to replace a major part of the VZW Billing System and to test

APIs related to an important GUI interface used to assist vendors to

organize, display, and sell their products. Tested a component of the

Rating system using UNIX commands and Kornshell/AWK scripting Writing and

Executing LoadRunner scripts, I performance tested most of the new system.

Other parts were also tested using UNIX commands and Kornshell/AWK scripts.

Other duties are discussed below.

. Quickly learned enough of the products and procedures of Verizon

Wireless to be useful.

. Created and ran Load Runner 8.1 scripts for performance testing of WEB

sites.

. Enhanced scripts using C code and Load Runner functions.

. Created reports to show performance testing results.

. Submitted weekly and sometimes daily progress reports via email.

. Successfully tested projects on HP, AIX, and SUN UNIX platforms.

. Attended meetings to review Java code, test plans, design documents,

and performance test reviews

. Created KORNSHELL/AWK scripts to performance test backend

applications.

. Used TOAD for Oracle to create SQL queries to verify database

activities for applications.

. Interfaced with DBAs, Developers, Project Manager, Operations people,

Middleware people, Sr. Member-Technical Staff, Sr. Technical Analyst,

and QA Managers to obtain information about the projects to write

performance test plans.

Michael V. Grace Page 3 of 4

. Successfully performance tested APIs for the Verizon Wireless billing

project.

. Successfully performance tested a Java-based product, WEB sites, and a

set of products which replaced a major part of the VerizonWireless

billing system.

. Wrote and executed a functional test plan. Followed through with the

project by writing and executing a SIT test plan, then later backing

up the UAT stage of the project. Finally, signed off for the project

certifying it as successfully tested.

. Interfaced with the CAM (Client Account Management), SPG (Self-

Provisioning Gateway), MTAS (Mobile Telephone Activation System),

Vision, and the Customer.

. Attended 1 code review on Java code and 2 code reviews for Stored

Procedures.

. Assisted another QA member and a Developer with Unix KORNSHELL and AWK

scripting skills.

. Successfully used Mercury Quality Center to write a test plan, execute

the tests, and enter defects.

Environment: LoadRunner, Quality Center, TestDirector, TOAD, Teamquest,

Oracle SQL, PL/SQL, UNIX (HP, AIX, SUN), KORNSHELL, AWK, Windows, JAVA,

WEB

BFR Systems - Cotelligent - Tekmark Global Solutions (TGS) LLC

LMOS Project 1997-2006 (Sept)

System Tester

LMOS (Loop Management Operating System) is a telecom product that changed

hands 3 times during my time of work on it. First it was outsourced to BFR

Systems. Then Cotelligent bought BFR Systems and gained the right to the

outsourced project. After that, LMOS was licensed to TGS (Tekmark Global

Solutions, LLC.) was a System Tester while it was still in BFR's hands.

Then continued with the product even when it was licensed to TGS

When first started with the LMOS team, it was used by most all of the

RBOCS:

SBC, US WEST (QWEST), Bell Atlantic (Verizon), Cincinnati Bell (CBT), and

Bell South. Much later some of the RBOCs found other ways to provide what

LMOS had to offer.

LMOS is a telecom product which deals with the full life-cycle of a trouble

based on a problem with telephone service. The customer calls in the

trouble to the appropriate RBOC (Regional Bell Operating Company). It is

entered using a mask on which data is populated. The problem is tested by

sending it to

MLT (Mechanized Loop Testing) - The trouble's status is tracked using

reports and other masks. The trouble is dispatched to a Craft person and

eventually recorded as closed. All the records are kept in a HOST database

and a subset of them in a local database.

. Motivated learner - quickly assimilated voluminous amounts of

information about the project to become an indispensable asset to the

team.

. Successfully tested maintenance and feature releases, wrote test

plans, some with 100s of cases, wrote tools to automate testing in

shell and/or awk

. Assisted other team members to write shell/awk based scripts

. Wrote tools which other testers used to automate testing

. Successfully tested an Informix RDBMS project verifying cases with SQL

scripts

. Competently identified 100s of software problems

. Worked with developers to debug, validate, and resolve system issues

and find solutions

Michael V. Grace Page 4 of 4

. Participated in programming code and documentation reviews (moderated,

recorded, read) for most of them

. Successfully functioned as Feature Coordinator for an important Bell

South related project.

. Effectively mentored a new tester

. Successfully gave 5 training classes

. Participated in many audits for quality processes

. Helped attain CMM (Capability Maturity Model) level 2

. Helped attain TL 9000 and ISO 9001 Certification and Re-certification

. Wrote Requirements documents and user documentation

. Helped to define customer projects and estimate the time to test

projects

. Assisted Support by taking Out-of-Hours Support shifts entailing

carrying a cell phone and/or a beeper.

. Helped with the resolution of several Customer Support Issues

. Worked on a Mainframe application to verify data for front end

transactions

. Black box testing with access to the source code

. Tested part of EAS, a web GUI.

. Successfully performed sanity, system, regression, stress, volume,

unit, and user acceptance testing

. Competently installed multiple modules on UNIX boxes/machines

Environment: KORNSHELL, AWK, INFORMIX, SQL, UNIX (HP, NCR), WINDOWS

EDUCATION:

Albany State University

Bachelor of Arts Degree

GPA: 3.6, Magna cum Laude

SUNY Oswego

Overseas Academic Exchange: L'Universit de la Sorbonne, Paris,

France

Additional Training:

Business Computer Skills, Introduction to C/C++ Computer Languages, 2-

day SQL training session offered by Informix, Devry Institute-

Programming in Visual Basic course Devry Institute-Programming in C

course, Intro to Shell Programming internal class, Awk Programming

internal class, Devry University Programming with Lab - Using C#

course, ITM WinRunner (GUI and Web testing), LoadRunner 6.5 (Web

testing), and TestDirector with hands-on experience courses ITM QTP

8.2 (GUI and WEB testing) course with hands-on experience

FOREIGN LANGUAGES:

French and Russian; knowledge of Spanish, German, Italian, and

Ukrainian

AWARD:

Played a role to help obtain an award from SBC relating to customer

support and satisfaction

Contact this candidate