Customer Service Quality Assurance

Brad McLaughlin

*** ******* ****, *******, ******** 49236

734-***-**** accojs@r.postjobfree.com

Objective:

Seeking a supervisor position in a manufacturing environment to encourage

safety, growth, efficiency and lean operations.

INDUSTRY RELATED EXPERIENCE:

Ann Arbor Ice Cube Ann

Arbor, MI

Shift Supervisor/Zamboni Driver/General Operations

3/08-Present

. Supervised Staff for Daily Operations

. Operate Zamboni for ice resurfacing

. General Maintenance for building, machines and company property,

answer phone calls and customer service

Ford Motor Company

Saline, MI

Forklift operator/Assembler

10/98-02/07

. Assembled glove box consoles for final assembly

. Inspected parts for quality assurance

. Operated Hi-Lo/Forklift for shipments and restocking assembly lines

EDUCATION:

Specs Howard School of Media Arts

Southfield, MI

Video/Film Diploma

11/09-8/10

. Shot B-Roll and stand ups with DVC Pro and Panasonic 100b cameras

. Technical Television; Worked With Television Equipment, VTR Tape

Operation, Correct Camera Techniques, Studio Light Setup

. Video Performance/TV News Production; Practiced News Anchor Positions,

Simulated Breaking News and Live On Location Shots, In Depth Hands On

Work In A TV News Production Atmosphere and Equipment

. Camera Techniques; Worked with two industry cameras, DVC-PRO and the

Panasonic 100-B learned to white balance, focus and zoom properly and

efficiently

. Worked with class to produce student film from all aspects including:

key grip, cameraperson, gaffer, directing and acting

Computertraining.com

Southfield,MI

Network design and infrastructure

12/06-05/07

. Designed company computer networks

. Efficient with Windows operating systems

. Diagnosing and troubleshooting computer and network concerns

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