Customer Service Manager
Resume:
Overview
Proficient in Microsoft Office (Excel, MS Word, PowerPoint).
Great communication skills.
Bilingual in English and Spanish.
Customer service oriented.
Excellent organizational skills.
Skills Summary
Accounting Certificate from Sullivan and
Cogliano Microsoft Proficiency
QuickBooks
Office Software
Excel PowerPoint
Word Outlook
Access
Operating System
Windows NT/2000/XP AS/400
Touch Star Five9
Professional Summary
Role Customer Service Agent and Sales agent
Company Convergys Corporation
Duration 05/06/2013-Present
Project/Duties Work as a third party vendor for AT&T as a customer
service agent and sell products for AT&T
Role Outbound Bilingual Agent for Comcast and Inbound for
BrightHouse Network
Company American Support
Duration 02/12-12/28/12
Project/Duties Selling products, for Comcast as and outbound agent.
Customer Service Representative for BrightHouse Network
and technical support in video. Fixed customers video
them and answering billing question, send technician to
customer house when they were having a problem with their
converter boxes restored service to customer put them on
vacation, programmed their remote control and dvr helped
out with any technical problem with their tv.
Role Work at home Agent
Role Customer service Lite Tech Tier 1 For AT&T
Company Arise Independent Contractor
Duration 02/11-01/12
Project/Duties Took care all types of questions concerning billing,
took payment over the phone, upgraded and downgraded a
customer service added feature removed features, sold
phone to them and other product to them fixed their cell
phone and cancel their service when needed,.
Role Customer Services Representative
Company Live Ops
Duration 04/08/-01/11
Project/Duties Taking orders for infomercial
Role Work at home agent
Role Collector (Consultant) for Account temp
Company Siegel Gas
Duration 08/07-02/8
Project/Duties Calling customer, monitoring their promise to pay,
putting them on a payment plan. Sending out delinquent
letter and interruption of service letter to customer.
Sending report to the manager on daily basis of the
history of all the call that I have done, along with the
money collected from the customer and the problems that I
have had with any account.
Role Account Payables (Consultant)
Company Swiss Just
Duration 05/07-07/07
Project/duties Account Payable reconciling credit card and bank
accounts.
Role Manager Administrative Assistant (Consultant) for Apple
One agency
Company FedEx
Duration 11/02/06-04/07
Project/Duties Monitoring the Caribbean and Puerto Rico, South American
Monitoring traces roll over, cage dwell, fax compliance,
NSL, Scan Index, Overages, GCC star.
Creating reports for the Vice President and the Manager
of the department on daily basis of all the monitoring
that was going on and the outcome of where the problem
was so they can call the manager in the island so they
can fixed the problem and what they needed to do to
improve it.
Monitoring the calls in the Caribbean.
Account Payables for different vendors.
Role Senior Agent (Consultant) for Staffing Now Agency
Company FedEx
Duration 1/2004-8/2006
Project/Duties Senior Billing Agent for Latin America and the Caribbean.
The country included: Colombia, Ecuador, Per,
Bolivia, Paraguay, Antigua, Costa Rica, Guatemala,
Panam, Honduras, El Salvador, Hait, Bermuda and
Trinidad Tobago.
Completed all necessary journal entries for the
appropriate client.
Provided research and analysis of all outstanding issues.
Created reports on a daily basis for the Invoicing
Manager.
Provided the shipment of the custom's paperwork to the
FedEx and GSP stations all over the world.
Responsible for sending the custom's document to the GSP
and FedEx station after billing the shipper.
Sent the custom paperwork to the pertaining station of
the country the shipper billed.
Role Data Entry/Bank Reconciliation/Administrative Assistant
(Consultant)
Company Randstadt, Ablest, Staffing Now, A Job For You, Account
Temps, FL
Duration 5/2003-12/2003
Project/Duties Responsible for providing customer service.
In charge of doing reports for management.
Provided data entry.
Role Collection Specialist
Company Supra Telecom, FL
Duration 2/2003-5/2003
Project/Duties Responsible for maintaining the credit and debit entries
for the customer's accounts.
Provided customer service to customers via phone.
In charge of doing daily reports for the management
staff.
Coordinated the process of placing customers on a payment
plan and sent out settlement letters.
Reviewed the payment plan and made sure the customer
adhered to their commitment.
Connected and disconnected customers for non-payment on
their accounts.
Role Collection Specialist
Company Supra Telecom, FL
Duration 2/2003-5/2003
Project/Duties Responsible for maintaining the credit and debit entries
for the customer's accounts.
Provided customer service to customers via phone.
In charge of doing daily reports for the management
staff.
Coordinated the process of placing customers on a payment
plan and sent out settlement letters.
Reviewed the payment plan and made sure the customer
adhered to their commitment.
Connected and disconnected customers for non-payment on
their accounts.
Education
. North Miami Senior High, North Miami, FL.
High School Diploma.
Certification
. Sullivan & Coligano Learning Center, FL (2/2003).
Certificate: Microsoft Word, Excel and PowerPoint, Outlook.
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