Sales Customer Service
Resume:
Chyonda L. Whittington
Columbus, OH 43085
**************@*****.***
Areas of Expertise
• Consultative Solution Selling • Enterprise Account Management
• Customer Service Professional • Creative Strategic Selling
• Trained Associates in Sales Development • Supply Chain Management
• Sales/Marketing Processes • Business Analysis/Project Mgmt.
• Contract Negotiations • On-Boarding Staff
Professional Experience
Eagle Eye Marketing 2008-Present
Independent Sales Marketing Consultant, Columbus, OH
Responsibilities include brand building, strategic messaging, integrated communications, relationship development
and environmental brand communications all geared at generating increased revenue outcomes.
Create and proliferate effective uniform sales tools used by Business Development and key contributors.
Develop customer’s branding and market strategies including naming, trade mark and patent suggestions.
Excellent communication skills fostering strong team-building, strategic planning and budgeting processes.
Henry-Schein Dental 2007-2008
Field Sales Director, Columbus, OH
Quota bearing Sales Director solution selling a broad range of dental products and solutions, including capital
equipment, dental supplies and practice management software.
Built a profitable book of business within my assigned territory providing value to customers.
Facilitated solution demonstrations with key decision makers and dental professionals (users).
Promoted high margin valued added support programs to maximize account values.
AmerisourceBergen Corporation 2001-2006
Regional Sales Director, Valley Forge, PA
Recruited, trained and developed a productive team of seven Sales Managers in a diverse multi-state geography.
Facilitated Quality Service Reviews validating customer experiences and value.
Provided specialized target based solutions to internal and external customers (ex: Diabetes Programs).
Validated individual team member’s executed program strategies to assure conformity to company standards.
Managed HIPA standards for compliance through purchasing and program processes.
Consulted with Practice Benefit Management advisors to recommend the best plans for customer’s third party
choices.
Monitored the teams action based strategic plans intended to increase revenues while retiring quota.
Top producing region that implemented Good Neighbor Pharmacy’s resulting in 523 customer conversions.
Increased individual contributions by the team resulting in 78% revenue increase over the first three years.
Provided expertise and guidance as the team subject matter expert on programs, products and services related to
pharmacies individual business needs and requirements.
Assured team contributors provided proper due diligence and analysis of individual accounts on regional advertising.
Directly responsible for matrix-management to all team members including procurement and customer care.
Consulted customers in pursuit of considering new sales incentives for Pro-Generic Programs.
Worked with customers & field sales on the importance of branding their pharmacies.
Proven experience in brand building capability and a deep competitive understanding and foresight of customer’s
expectations.
Excellent leadership skills including strong team-building, verbal and written communications, planning and budgeting.
ProCyte Corporation 2000-2001
Account Director, Redmond, VA
Pharmaceutical sales territory in Ohio & Pennsylvania selling twenty-two products to plastic surgeons &
dermatologists.
Primary product focus entailed wound & skincare remedies while consulting physicians on new treatment
technologies.
Achieved 51% territory volume increase in the first six months after re-launching ProCyte products within territory.
Introduced & trained medical staff on ProCyte products used for patient wound and post-surgical care.
Beutlich Pharmaceuticals, L.P. 1999-2000
Client Services Manager, Waukegan, IL
Pharmaceutical sales specialist in Ohio selling topical anesthetics, dentin desensitizers and Double "D" needles to
Radiation Oncologists, Dentists, Oral Surgeons & Otolaryngolist Physicians.
Increased revenues within the Ohio territory by introducing industry leading new topical anesthetic products to market.
Created category specific customer trainings for staff depending on their medical specialty & product use.
Cardinal Health 1996-1998
Support Analyst, Dublin, OH
Support Analyst in Customer Information Systems solving technical user issues.
Troubleshooting and supporting Cardinal CHOICE hospital & retail pharmacy software procurement systems.
Maintenance of satellite accounts that were not members of large institutions.
Participated by performing instructor led group trainings for CHOICE with participating customers.
Education
Counseling and Rehabilitation
Marshall University - Huntington, WV
1990 to 1994
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